loading error

[twl845]

I'm using v1.46 Pro. I clicked my MBAM icon to access the interface, and the following error appeared: mbam_error_load_database(0,5)

I uninstalled MBAM and attenpted to re-install it, and the install stopped telling me there was an error and couldn't proceed. I did a search to see if any thing had been left behind during the uninstall, and there is a dll left in the MBAM program folder. You can't delete the dll. I am guessing the error is in that dll file, but only guessing. So I can't re-install MBAM and don't know what do do. Can someone please help? Thanks in advance.

[twl845]

I would like to modify my first sentence above. I clicked my MBAM icon, connected to the interface and when I clicked Update the error appeared.

[exile360]

Greetings

Please do the following to see if it corrects the issue:

Note: If MBAM is no longer installed, just skip to the next step in the process.

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[twl845]

Hi Exile360, Thanks for responding. As I run XPsp3 I followed your instructions to where I downloaded mbam-clean.exe. I downloaded it and clicked to run it and a dialog box appeared saying "SHGETVALUE Failed with code 0. Can you advise me what to do? Thanks.

[YoKenny1]

twl845

Your signature No one is listening until you make a mistake does not help the people that can help you.

I find that making my signature meaningful for helpers makes situation resolution much easier.

Please use ADDREPLY when responding as that reduces duplicate information.

[twl845]

I will include my stats asap. Thanks for pointing it out.

[AdvancedSetup]

That error simply means that the service was already removed and could not be found. Go ahead and try the re-install now.