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Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows Vista or Windows 7:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:


The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

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  • 4 weeks later...
  • 3 weeks later...

Malwarebytes' Anti-Malware 1.46

DB: 4052

IE: Internet Explorer 8.0.7600.16385

OS: Windows 6.1.7600

EX: C:\Program Files (x86)\Malwarebytes' Anti-Malwares\mbam

DB: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

U: Morgan

W: C:\Windows

S: C:\Windows\system32

RD: C:

PF: C:\Program Files

PF: C:\Program Files (x86)

CF: C:\Program Files (x86)\Common Files

CF: C:\Program Files\Common Files

DAS: C:\Users

D: C:\Users\Default\Desktop

D: C:\Users\Morgan\Desktop

D: C:\Users\Public\Desktop

D: C:\Windows\ServiceProfiles\LocalService\Desktop

D: C:\Windows\ServiceProfiles\NetworkService\Desktop

SM: C:\ProgramData\Microsoft\Windows\Start Menu

SM: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu

SM: C:\Users\Morgan\AppData\Roaming\Microsoft\Windows\Start Menu

SM: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Start Menu

SM: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Start Menu

UR: C:\Users\AppData

UR: C:\Users\Default

UR: C:\Users\Morgan

UR: C:\Users\Public

UR: C:\Windows\ServiceProfiles\LocalService

UR: C:\Windows\ServiceProfiles\NetworkService

UR: C:\Windows\system32\config\systemprofile

F: C:\Users\Default\Favorites

F: C:\Users\Morgan\Favorites

F: C:\Users\Public\Favorites

F: C:\Windows\ServiceProfiles\LocalService\Favorites

F: C:\Windows\ServiceProfiles\NetworkService\Favorites

AD: C:\ProgramData

AD: C:\Users\Morgan\AppData\Roaming

AD: C:\Users\Default\AppData\Roaming

AD: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming

AD: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming

AD: C:\Windows\system32\config\systemprofile\AppData\Roaming

QL: C:\Users\Default\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

QL: C:\Users\Morgan\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

QL: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

QL: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

QL: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

TF: C:\Users\Default\AppData\Local\Temp

TF: C:\Users\Morgan\AppData\Local\Temp

TF: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp

TF: C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp

TF: C:\Windows\Temp

P: C:\ProgramData\Microsoft\Windows\Start Menu\Programs

P: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

P: C:\Users\Morgan\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

P: C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

P: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

S: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

S: C:\Users\Morgan\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

D: C:\Users\Default\Documents

D: C:\Users\Morgan\Documents

D: C:\Users\Public\Documents

D: C:\Windows\ServiceProfiles\LocalService\Documents

D: C:\Windows\ServiceProfiles\NetworkService\Documents

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NOTE - Your version of Malwarebytes is way behind (over 200 updates) - The current is Version 4262 -

Open Malwarebytes and click on the Update tab then Check for updates -

You should also Un/Re Install the program with the directions listed below -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows Vista and Windows 7:

  • Click on the Start button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You - :D

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  • 3 weeks later...

Welcome again -

Please try to follow these instructions and our experts can try to repair your system -

Please print out, read and follow the >directions here<, skipping any steps you are unable to complete. Then post a >NEW topic here<.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via Here

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You - :)

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