Malwarebytes wont open after update

[BlackIsleDragon]

After i installed the updates it was giving me 2 error messages. one was variables could not expand then the other was missing mwamswissarmy file was not found. After completly removing it and installing a previous version it works. For some reason I cannot update it without it giving me them same 2 errors. im running Windows Vista 64

[noknojon]

Welcome BlackIslandDragon -

Can you please list the error numbers (if available) and your antivirus - also was this the Un/Reinstall method used -

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

EDIT -Your version of 1.44 is valid (only minus 1 or 2 updates) -

Thank You -

[BlackIsleDragon]

The 2 errors im getting are:

MBAM_ERROR_EXPANDING_VARIABLES (0,9)

MBAM_ERROR_MSSING_FILE (3,0,mbamswissarmy.sys)

I have Norton Internet Security2008.

I tryed disabling Norton for installiation, I ran mbam clean utility after i uninstalled, as instructed in many posts. But like I said, if I install the previous version it works just fine. As soon as I update it (MBAM updates fine) and restart my computer it will give me the same 2 errors when I go to open it. I also tryed to download the latest version and install directly but it does the same thing.

[kotipeltox]

The 2 errors im getting are:

MBAM_ERROR_EXPANDING_VARIABLES (0,9)

MBAM_ERROR_MSSING_FILE (3,0,mbamswissarmy.sys)

I have Norton Internet Security2008.

I tryed disabling Norton for installiation, I ran mbam clean utility after i uninstalled, as instructed in many posts. But like I said, if I install the previous version it works just fine. As soon as I update it (MBAM updates fine) and restart my computer it will give me the same 2 errors when I go to open it. I also tryed to download the latest version and install directly but it does the same thing.

I had exactly the same problem as you do with this 1.45 build; that

[kotipeltox]

No more replies over here eh? wow

[BlackIsleDragon]

yeah, I was hopeing for a little more help lol. I can't think of anything else to try. But useing version 1.44 is kinda useless if I cannot update it. Anyone know or have a fix to my issue yet? im out of ideas.

[exile360]

Hello

You'll most likely need to temporarily disable Norton's realtime antivirus protection as well as the firewall, install Malwarebytes' Anti-Malware version 1.45, then add the following to the exclusions/trusted zone in NIS for both the realtime antivirus protection and firewall:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

For those still using NIS version 2008, you might also consider updating to the latest 2010 version.

Once that's done, enable Norton's protections again and see if it works now.

[BlackIsleDragon]

Tryed that. Did not work. tryed installing 1.45 directly and tryed updateing from 1.44... Both times with firewall and antivirus disabled. ran the cleaner utility also. still not working. giving me the same 2 errors

[loveless19]

mhm 2 other people with the exactly same problem =)

i have it too

i have vista and i have avira antivir 10

i tried to deinstall it like u said restart use clean thingy restart reinstall nothing!

i tried to enter those files didnt work.

it just doesnt work the errors keep coming back :/

and i think there are more people with this problem im really sure!!!

i really wanna use malwarebytes again

im going to buy a new notebook anyway and i hope it will work on that notebook :/

i already tried the portable version of malwarebytes and not even that one worked

i really dunno whats the problem mhmhm

[noknojon]

Well half dozen problems (as yet) unsolved from the million updates/downloads so far Aint too bad - Back in 2 mins -

As long as it is NOT due to current live Malware preventing the update then this method may help restore the ability to run updates

After each step please try to run the Update again in the MBAM program.

STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from here
  
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  
• Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
  
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  
• Choose a location for the backup.
  
• Note: the default location is C:\Windows\ERDNT which is acceptable.
  
• Make sure that at least the first two check boxes are selected.
  
• Click on OK
  
• Then click on YES to create the folder.
  

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Once you've completed backing up your Registry, please perform the following fixes until fixed or all methods have been tried

• Open Internet Explorer
  
• Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
  
• Click on Tools at the top and select Internet Options
  
• Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
  
• Click on the Connections tab
  
• Click on the LAN settings button
  
• Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it
  
• Click on the OK button to close the Local Area Network (LAN) Settings window
  
• Click on the OK button to close the Internet Options window
  
• Use this diagram as a guide
  
• Try updating Malwarebytes' Anti-Malware again and if it does not work then please proceed to Step 02
  

STEP 02

Disable Internet Explorer Proxy Settings and Reset TCP/IP

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.

If you have any questions please ask before moving on.

• Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.
  
• Then save the file as "fixme.bat" to your Desktop - The .bat extension is important
  
• In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.
  

  @ECHO OFF
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable  /t REG_DWORD /d 0 /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f
  netsh int ip reset resetlog.txt

  
  

• On Windows XP you can double-click the file to run it.
  
• On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes
  
• This will flash a black DOS box very quickly and go away, this is normal.
  
• Restart your computer now.
  
• Launch Internet Explorer and see if you can connect to the Internet.
  
• Launch MBAM and check for Updates
  

STEP 03

Ping the Content Delivery Network

For Windows XP:

Click on START - RUN and type in or Copy/Paste the following and verify that you get a response

CMD.EXE /K PING mbam-cdn.malwarebytes.org

For Windows Vista or Windows 7:

Click on START and in the search line type in CMD and you should see cmd.exe show on the menu. Right click over cmd.exe and select Run as administrator

Then in the DOS console window type in the following and press the Enter key and verify that you get a response

PING mbam-cdn.malwarebytes.org

If all the pings failed then please try running the following command

TRACERT mbam-cdn.malwarebytes.org

Then copy and paste back the results on your next reply.

STEP 04

Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

The FAQ contains examples of setting file exclusions for some known AV products -

Thank You -

[loveless19]

[*]Open Internet Explorer

[*]Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser

[*]Click on Tools at the top and select Internet Options

[*]Note: If you do not see Tools, press the Alt key on your keyboard and it will show up

[*]Click on the Connections tab

[*]Click on the LAN settings button

[*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it

[*]Click on the OK button to close the Local Area Network (LAN) Settings window

[*]Click on the OK button to close the Internet Options window

[*]Use this diagram as a guide

[*]Try updating Malwarebytes' Anti-Malware again and if it does not work then please proceed to Step 02

STEP 02

OMG THNKSSS THIS WORKED !!!!

:DDDD my malwarebytes works omg thnks so much <3333

[noknojon]

Thank You - Your Internet was set to another function -

Glad it is fixed - There is always an answer somewhere -

[loveless19]

okay i was wrong it helped only once

after i restarted the 2 errors appeared again >.<

[loveless19]

=( i dont like this new malwarebytes and not cuz it doesnt look great or not cuz it doesnt work great

its just cuz i cant get it to work and thats sad ://

[BlackIsleDragon]

My IE is working fine and I can use the mbam.exe /update command and update MBAM, but my problem is that it wont even open. I get the 2 errors i origionaly posted and it never opens. I tryed the stuff and eeverything came back fine but no fix for MBAM.

[AdvancedSetup]

If it continues to have an issue like this then its quite possible that your system is infected or that your Anti-Virus is treating MBAM as a threat and removing the files. You should be able to review your AV logs and see what its up to. If you cannot get it resolved then I would follow the directions below to ensure that your system is not currently infected with something.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[loveless19]

i already asked the support for help and send a log!!!

but they told me they didnt find anything :// i tried to install in safe mode but didnt work