Microsoft says I need to uninstall MWB

[suzq]

I cannot get Vista SP2 to install. After working with MS trying several different things and many hours MS says that I need to uninstall Malwarebytes. They say MWB is causing the installation problem. I tried to search to see if this had been addressed elsewhere on the forum but found nothing. Is this a known issue or has anyone encountered this problem? I hate to uninstall if there is another solution.

Thanks

[js9600]

Do what they say and prove them wrong - or get SP2 installed, then reinstal Malwarebytes.

I recently updated bios of a laptop - to make "compatible" with Vista SP2. An HP. What that means no one knows but anything is possible MS dude probably did not know what to suggest and thought hmmm security software! Get rid of 3rd party stuff. Which is true in theory but probably not with Malwarebytes. Trial and error...

[mountaintree16]

Hello and welcome to the forums here at Malwarebytes.org That is kind of strange, suzq.

I installed SP2 on a Vista that had (free) Mbam installed, and no problems at all.

It could be the cause of your issue, but I highly doubt it :/ Did they have any other ideas?

And yes, follow Firefox's directions below

Also, as a side note, when replying, please use the "add reply" button at the bottom of the page or erase what the person you are replying to said, as this makes the forum easier to read.

Thank you

[Firefox]

There should be no reason that MWB is causing the issue. But just to let MS know that you are willing to work with them to get your issue solved, go ahead and uninstall it. If that was the cause (more than likely not) then you will be able to install SP2, and after SP2 is installed you can always re-install MWB. Make sure you save you key information before you remove it.

To uninstall follow:

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

[suzq]

Thanks for the replies. I uninstalled MWB and Vista SP2 still did not install. That was alot of time spent for no results. But it does eliminate that at least. If anyone has any other ideas I would appreciate the advice. Thanks again.

[js9600]

Really impossible to say much relevant but check this thread at MS forum http://social.answers.microsoft.com/Forums...be-cfeb07062fab Some hints, chkdsk and sfc /scannow - besides being free of infection of course. Or this page from MSKB "How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues" http://support.microsoft.com/kb/947366 Probably the page your MS helper was looking at.

Is Vista an untouched, original one or tweaked with vlite? If vlite has been used that most likely the problem. Vlite allow a "custom" Vista http://www.vlite.net/about.html

You should also chech if other Windows updates work. If not problem is well Windows update MS has a page with FIX-IT click, click fixes to most common errors. http://support.microsoft.com/gp/cp_fixit_main See under Windows, then Windows Update. If no updates work at all try this one http://support.microsoft.com/kb/971058/en-us

Value of searching at Google or MS increase many times if you use info from error messages - any numbers, code, files mention.

If you start looking at the clock or just fall asleep take backup of your personal data. Reinstall with quick format, you already tried "repair" as shown in the MS forum post so now all should be gone, install drivers for hardware if not Vista recognize parts - make it work 100% but no unnecessary stuff added. I would not install AV, Security suites either. Then you install SP2, from Windows Update or the big downloaded exe-file. If no luck I would guess your Vista is not so legal.

[noknojon]

Hi suz -

Latest ideas from one of the bosses - Follow the link and see if you can burn a copy and install that way -

http://www.malwarebytes.org/forums/index.p...st&p=178055

Your next option is to find out if these messages are "fake" - Some infections use this method to prevent you from access to Malwarebytes -

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Good Luck -

EDIT - This link below shows many Fake infections that will disable sections of your system -

http://www.malwarebytes.org/forums/index.php?showforum=39

If AdvancedSetup offers other advice then always follow that First -