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Porthos

Porthos

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@graceCho:welcome:

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup <<<<< Important.
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes
       RESTART the computer <<<<< Important.
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

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MKDB

MKDB

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Hello  @graceCho  and  :welcome:

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow the steps in the given order and post back the log files.
  • Please attach all log files into your post.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
  • If you do not respond within 4 days, your topic will be closed.
  • Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

Please attach the requested logfiles from AdwCleaner, Malwarebytes and Farbar Recovery Scan Tool and we will be happy to help you.

Thank you!

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graceCho

graceCho

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1 hour ago, Porthos said:

@graceCho:welcome:

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup <<<<< Important.
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes
       RESTART the computer <<<<< Important.
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

@PorthosThank you so much. I will try it step by step. 

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MKDB

MKDB

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@graceCho

Good job!

 

Next, please run ESET for me. It may take some time (>> 2 hours).

 

 

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe".
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes.
  • When prompted for scan type, Click on Full scan. 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

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AdvancedSetup

AdvancedSetup

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While we await the return of @MKDB please RESTART the computer and then get us some new, fresh logs to review. @graceCho

 

 

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/


Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/


Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/


Scan with Malwarebytes
https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/


Scan with AdwCleaner
https://forums.malwarebytes.com/topic/304822-scan-with-adwcleaner/

 

Thank you

 

 

 

 

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MKDB

MKDB

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@graceCho

First of all, follow the instructions given by @AdvancedSetup:

Quote

Please try to clean and reset ALL sync data from the Microsoft Edge browser

Reset Microsoft Edge data in the cloud
https://learn.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud

 

 

Next, please run the following fix with FRST.

 

  • Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\Administrator\Desktop\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the FIX button only once and wait.
  • Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
  • Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply.

 

 

 

fixlist.txt

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MKDB

MKDB

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@graceCho

Thanks for your fixlog. The fix ran well.

 

11 hours ago, graceCho said:

Should I reinstall the Windows system? It seems like the Trojan malware is affecting the files and programs faster than we can scan and fix them.

The current scan does only show "generic detections" or "heuristic detections" of your  antivirus-program (what is the name of it?) , those seems to be false positives.

A false positive occurs when the program mistakenly flags an innocent file as being infected.

Therefore, you should calm down and not panic even more. A reinstall is not needed in this case.

 

 

Let's run a fresh scan with FRST.

  • Run FRST again.
  • Do not change any settings.
  • Press the Scan button.
  • FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

 

 

 

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MKDB

MKDB

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@graceCho

Well done. The FRST logfiles look fine now.

As I know that you are worried about your system, I suggest to run another scanner.

I do not expect that it will find active malware, but no harm in checking. This scan may take some hours, so probably you should start the scan and then go out and do other stuff... no need to sit in front of the scan during the whole time.

 

 

The Microsoft Safety Scanner (MSS) is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system.

  • The download links & the how-to-run-the tool are at this link at Microsoft.
  • Please let me know the results of this scan.
  • Run a Full Scan.
  • The log is named MSERT.log.
  • The log will be at%SYSTEMROOT%\debug\msert.log which in most cases is

C:\Windows\debug\msert.log

  • Please attach that log with your next reply.
Edited by MKDB
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graceCho

graceCho

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@MKDB Hi again. The MSS takes time. It would take almost one week. And now it shows the number of infected files is 14. Is there something I could do while waiting for it to complete? Maybe more files would be infected by then. Thanks.  

image.png.e00680a17a98033770ed1e71596a2c1d.png

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AdvancedSetup

AdvancedSetup

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Microsoft Safety Scanner

  • The scan may take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware. )

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

 

I have so far not seen any computer take longer than about 24 hours to run this scan.
If your hardware is truly that old and slow you may want to consider the possibility of upgrading to a newer system.

 

BIOS: LENOVO J5ET53WW (1.24 ) 04/27/2016
Motherboard: LENOVO 20DCA082CD
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz

 

 

 

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MKDB

MKDB

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@graceCho

I can underline what @AdvancedSetup wrote.

Have you forgotten what I wrote about infected files? You should calm down and let MSS do it's job until it is finished. I doubt it will take a week.

Even if MSS shows detections, that does not automatically mean that there is active malware on the system.

The final logfile will show us if there is really malware on the system.

Please be patient and stay with us.

 

 

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AdvancedSetup

AdvancedSetup

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Thank you for the log. The Microsoft scanner found no threats. It found a setting change it does not like.

 

Please make the following change in Malwarebytes if you're using the Premium or Trial version

  • Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the General tab.
  • Then turn off "Always register Malwarebytes in the Windows Security Center"
  • Restart the computer

 

 

Then get us a set of NEW, fresh logs to review

 

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/


Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/


Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

 

Thank you

 

 

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