Root Admin AdvancedSetup Posted May 17 Root Admin ID:1636883 Share Posted May 17 A normal threat scan should only take about 10 minutes or less When done, post back the log. Scan with Malwarebytes https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/ Link to post Share on other sites More sharing options...
DBehnke Posted May 17 Author ID:1636884 Share Posted May 17 Here is the scan report Malwarebytes Scan Report 2024-05-16 235138.txt Link to post Share on other sites More sharing options...
DBehnke Posted May 17 Author ID:1636885 Share Posted May 17 I will be able to do more tomorrow morning. So just let me know what next to do😁 Again Thank you!! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17 Root Admin ID:1636886 Share Posted May 17 No problem. Glad that it's finally installed and working. Do you have a license or is this just the free version? Asking to make sure no issues if you're trying to activate a paid subscription. We can check on things more in the morning. Get some reset Link to post Share on other sites More sharing options...
DBehnke Posted May 17 Author ID:1636891 Share Posted May 17 I just added the Activation key and its all up and running!!!!! Thank you! and Please you get some rest!!!!! 😁👍🏻 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 17 Root Admin ID:1636895 Share Posted May 17 ROFL - I'll be up for many more hours. I'm off work but will still check in and help people most of the night Link to post Share on other sites More sharing options...
DBehnke Posted May 20 Author ID:1637584 Share Posted May 20 So now it's downloaded and installed but wont run. The only way I can get it to run is to right click on the file and open it with Admin rights? Any thoughts. I do apologize I thought I had sent this post last week. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 20 Root Admin ID:1637593 Share Posted May 20 Please RESTART the computer and get me a fresh set of logs @DBehnke Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Link to post Share on other sites More sharing options...
DBehnke Posted May 20 Author ID:1637599 Share Posted May 20 Here are the logs👍🏻 Addition.txt FRST.txt FSS.txt SecurityCheck.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 20 Root Admin ID:1637608 Share Posted May 20 Let me get one more set of logs, please. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
DBehnke Posted May 20 Author ID:1637612 Share Posted May 20 Here is the requested information mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 20 Root Admin ID:1637616 Share Posted May 20 Thank you for the logs, please run the following Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop. (Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021) Download: Kaspersky Virus Removal Tool https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe How to run a scan with Kaspersky Virus Removal Tool 2020 https://support.kaspersky.com/15674 How to run Kaspersky Virus Removal Tool 2020 in the advanced mode https://support.kaspersky.com/15680 How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan https://support.kaspersky.com/15681 Select the Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt Note the space between KVRT.exe and -dontencrypt C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box. That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed... Thank you Link to post Share on other sites More sharing options...
DBehnke Posted May 20 Author ID:1637648 Share Posted May 20 That took a while. Here is the report. report_2024.05.20_10.33.57.klr.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 20 Root Admin ID:1637673 Share Posted May 20 Thank you for the log. Yes, some of the security scans take a while to run. Years ago a full scan on a slow system could take well over 24 hours. Please make a new System Restore Point Then run the following Please run the following ESET Online Scanner and perform a Full Scan Click the following link to save the installer for ESET Online Scanner https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get started. When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue When prompted for scan type, Click on the Full Scan button Enable ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click the Start scan button. Have patience. The entire process may take a few hours or more. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log and give it a name and location you remember. If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom). Press Continue when all done. You should click to turn off the offer for “periodic scanning”. Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program. Note: If you do need to do a File Restore from ESET please follow the directions below [KB2915] Restore files quarantined by the ESET Online Scanner version 3 https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner Please attach the ESET scan log you saved at the end to your next reply Link to post Share on other sites More sharing options...
DBehnke Posted May 20 Author ID:1637683 Share Posted May 20 It is still working. I will send you the logs tomorrow morning. Thank you as always!🙌🏻 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 21 Root Admin ID:1637712 Share Posted May 21 No rush. I'll check back tomorrow. Cheers Link to post Share on other sites More sharing options...
DBehnke Posted May 21 Author ID:1637883 Share Posted May 21 I had to run it again as the computer had restarted before it was done. Here is the log. ESET.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 21 Root Admin ID:1637889 Share Posted May 21 That's good. No threats found. How is the computer running now? Are you still seeing any signs of infection or have any other unresolved issues? Link to post Share on other sites More sharing options...
DBehnke Posted May 21 Author ID:1637890 Share Posted May 21 It still will not run Malwarebytes without it manually being opened and given admin rights. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 21 Root Admin ID:1637891 Share Posted May 21 Let's try one more option. If that does not work then it's probably best to backup your personal data and do a Clean install of Windows Please try the following How to Do a Repair Install of Windows 10 with an In-place Upgrade https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html Link to post Share on other sites More sharing options...
DBehnke Posted May 22 Author ID:1637900 Share Posted May 22 It looks like i will be doing a clean install. The repair did not work. Thank you for all your help. It was much appreciated. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 22 Root Admin ID:1637907 Share Posted May 22 A bit of work, but in the end if done right you'll enjoy a much better running computer and a safer computer. Clean Install Windows 10 & 11 (2023) https://answers.microsoft.com/en-us/windows/forum/all/clean-install-windows-10-11-2023/1c426bdf-79b1-4d42-be93-17378d93e587 Also, please review the following topic Bypass Microsoft Online Account Creation during installation of Windows 11 https://forums.malwarebytes.com/topic/296613-bypass-microsoft-online-account-creation-during-installation-of-windows-11/ Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 22 Root Admin ID:1637908 Share Posted May 22 The following information will help you to keep your computer and data safer as well as improve your overall privacy once you do reinstall Windows Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal Link to post Share on other sites More sharing options...
DBehnke Posted May 22 Author ID:1637909 Share Posted May 22 Thank you very much! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 22 Root Admin ID:1637918 Share Posted May 22 You're quite welcome. I'll go ahead and close your topic. Let us know if you want us to review anything after the reinstall of Windows. Just make a new topic. Cheers Link to post Share on other sites More sharing options...
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