Website Blocked due to Riskware

[MaryLane]

Hello there,

Thank you for taking your time to read this thread

I'm currently using the trial version of Malwarebytes and Windows 10 Pro. Recently, I have been constantly receiving notifications from Malwarebytes stating that "Website blocked due to Riskware."

Upon researching, I found out that this website is capable of transferring potential threat to my computer.

I have been reinstalling MS Edge and resetting the PC, but all effort was unsuccessful.

What should I do to remove it?

[Porthos]

@MaryLane

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes:

• If you have not done so already - Enable System Protection and create a NEW System Restore Point
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup
• Show-Hidden-Folders-Files-Extensions

Please run the following scans:

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes 
      RESTART the computer
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case.

 

Thank you

[MaryLane]

I have finished all the steps and attached the following logs.

Addition.txt FRST.txt Malwarebytes Scan Report 2024-04-07 233257.txt AdwCleaner[C00].txt

[AdvancedSetup]

Thank you for the logs

Please try to clean and reset ALL sync data from the Microsoft Edge browser

Reset Microsoft Edge data in the cloud
https://learn.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud

 

Then afterwards scan the computer with the following scanner

 

 

Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop.

(Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021)

Download: Kaspersky Virus Removal Tool

https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe

How to run a scan with Kaspersky Virus Removal Tool 2020
https://support.kaspersky.com/15674

How to run Kaspersky Virus Removal Tool 2020 in the advanced mode
https://support.kaspersky.com/15680

How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan
https://support.kaspersky.com/15681

 

Select the     Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt   Note the space between KVRT.exe and -dontencrypt C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box.   That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed...   Thank you

 

 

[MaryLane]

Hello, I have reset my Microsoft Edge browser and finished scanning with Kaspersky and following the instructireport_2024.04.09_23.57.10.txtons. Here is the log.

[AdvancedSetup]

Thank you for the logs

Please run the following

 

There should be 4 logs for you to post back and I'll check back on you in the morning. It's 1 AM for me.

 

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

 

 

Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/

 

 

Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

 

 

[MaryLane]

Thank you for your reply

Here are the requested logs

FRST.txtFSS.txtAddition.txtSecurityCheck.txt

[AdvancedSetup]

Please do the following steps

[ 1 ]

Please make the following change in Malwarebytes if you're using the Premium or Trial version

• Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the General tab.
• Then turn off "Always register Malwarebytes in the Windows Security Center"
• Restart the computer

 

It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article and setup exclusions
between Malwarebytes and Windows Defender

Malwarebytes for Windows antivirus exclusions list
https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

 

[ 2 ]

The following drivers are from more than a decade ago. One for a Brother printer and one for an HP printer. Are you using either old printers still?

HKLM-x32\...\Run: [BrMfcWnd] => C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe [1163264 2012-09-25] () [File not signed]
HKLM-x32\...\Run: [ControlCenter3] => C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe [114688 2008-12-24] (Brother Industries, Ltd.) [File not signed]
HKLM-x32\...\Run: [HP Software Update] => C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe [96056 2013-05-30] (Hewlett-Packard Company -> Hewlett-Packard)
HKLM-x32\...\Run: [ToolboxFX] => C:\Program Files (x86)\HP\ToolboxFX\bin\HPTLBXFX.exe [58936 2010-10-25] (Hewlett-Packard Company -> Hewlett-Packard Company)

HKLM\...\Print\Monitors\HP Fax Port: C:\Windows\system32\hppfaxprintermon5.dll [27704 2014-04-29] (Hewlett-Packard Company -> Hewlett-Packard Company)
HKLM\...\Print\Monitors\HP Standard TCP/IP Port: C:\Windows\system32\HpTcpMon.dll [331264 2009-09-16] (Hewlett Packard) [File not signed]

 

BIOS: American Megatrends Inc. 2812 10/12/2020
Motherboard: ASUSTeK COMPUTER INC. ROG STRIX Z390-I GAMING
Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz

 

[ 3 ]

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\letru\Downloads\Fix\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
               Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[MaryLane]

[ 2 ]

Yes, I am still using those two printers in my home

 

[ 3 ]

Fixlog.txt

[AdvancedSetup]

Thank you for the log. The fix ran well.

Please go ahead and run the following scan and I'll check back on you again tomorrow. It's late for me past midnight

 

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

[ 1 ]

Please make the following system changes.

• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed.
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed.
• Disable-Fast-Startup
• Show-Hidden-Folders-Files-Extensions

[ 2 ]

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
• The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

Thank you

[MaryLane]

Hello, sorry for the late response, here is the log from finished scan.msert.log

[AdvancedSetup]

No issues found. Please run the following

 

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

 

[MaryLane]

SecurityCheck scan is complete.

SecurityCheck.txt

[AdvancedSetup]

Please uninstall, update, or otherwise address the following as appropriate for your computer.

 

• Discord v.1.0.9031 Warning! Download Update
• Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
• Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
• Mozilla Firefox (x64 en-US) v.124.0.2 Warning! Download Update
• WinRAR 6.24 (64-bit) v.6.24.0 Warning! Download Update

Then RESTART the computer and check for Windows Updates and install any found

Let me know how the computer is running now and if there are still any signs of infection or not.

Thank you

 

[MaryLane]

Hello AdvancedSetup,

After updating all the applications and restarting the computer, I have not received any notification about any suspicious activity from Malwarebytes anymore

Thank you very much for your help and knowledge.

[AdvancedSetup]

Excellent, glad to hear.

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt. You can close it

 

We're glad that we were able to assist you.

 

The following information will help you to keep your computer and data safer as well as improve your overall privacy

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/780233/best-password-manager/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal