Gell Posted March 12 ID:1622577 Share Posted March 12 I'll be blunt, I ran just learned of and installed malwarebytes to get steam to hopefully run easier. Only once I finish the scan and restart I can't open an internet browser, I can't open steam, I can't run windows commands. I get unable to start correctly issues for all of these (0xc00000 type errors) and frankly I'm at my wits end as is, I can't even download and run that scanner that's always requested because as I said before any kind of application sans discord and windows explorer seems unable to function. I can't even open settings or malwarebytes itself. For the love of God someone help me Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 12 Root Admin ID:1622582 Share Posted March 12 Hello @Gell Please start the computer into Safe Mode and run the Farbar scanner and then post back the logs Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Link to post Share on other sites More sharing options...
Gell Posted March 12 Author ID:1622602 Share Posted March 12 Got it to work, took a bit of doing but here. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Gell Posted March 12 Author ID:1622766 Share Posted March 12 Anyone know the usual ETA for this sort of thing? Link to post Share on other sites More sharing options...
Porthos Posted March 12 ID:1622779 Share Posted March 12 12 minutes ago, Gell said: Anyone know the usual ETA for this sort of thing? Could be 24 -48 hours at times. Link to post Share on other sites More sharing options...
JSntgRvr Posted March 13 ID:1622849 Share Posted March 13 Welcome AdvancedSetup is a very busy man, while he is unavailable, lets start the process to cleanup your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... This Fix will empty the following folders: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Temporarily disable your AntiVirus and AntiSpyware protection - instructions here. Please visit the ESET Online Scanner website Click the One-Time Scan button to download the esetonlinescanner.exe file to the Desktop Double click esetonlinescanner.exe. then the GetStarted button. Accept the Terms of Use and the Get Started again. Enable reccomended options, and continue. Select the Full scan Enable Eset to detect and quarantine potentially unwanted applications Click StartScan The program will begin to download it's virus database. The speed may vary depending on your Internet connection. When completed, the program will begin to scan. This may take several hours. Please, be patient. Do not do anything on your machine as it may interrupt the scan. When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop. Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program. Attach the ESET log.txt report. Don't forget to re-enable previously switched-off protection software!! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 13 Root Admin ID:1622855 Share Posted March 13 Sorry for the delay @Gell - Please go ahead and run the fix above posted by @JSntgRvr Link to post Share on other sites More sharing options...
Gell Posted March 13 Author ID:1623016 Share Posted March 13 Apologies for the rush- I was just nervous but it wasn't right of me. My computer appears to be working now after I set it into safe mode and restarted it. Afterwards I ran malwarebytes again and my computer seems to be clean. Sorry for panicing! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 13 Root Admin ID:1623029 Share Posted March 13 It's up to you, but I'd still recommend running the fix. It can fix other issues as well as it does some level of generic cleaning. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 16 Root Admin ID:1630362 Share Posted April 16 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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