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  1. It stalls at about 1 hour and 30 minutes each time. I've downloaded the MB check and run the scan. Files attached. mb-check-results.zip
  2. I submitted a malwarebytes support ticket 5 days ago now and I still have no response, the ticket number is 3146658. Some clarification on the status of the ticket would be appreciated.
  3. Dear .Support I would like to inform you , now we have problem with license key. that it not working.. I don't know about this product.. some time it's working, and some time not working Please help to checking us. Please kindly check attachment file.. Thanks mbst-grab-results.zip
  4. I have had the same problem: Installation_token not found mbst-grab-results.zip
  5. Dear Support Please help to checking my license key: We ware renew it some devices working and other not working.. How can we're fixing it? Thanks Best Regards Cheanich
  6. Hello! I am on my Mac and I am reviewing the installations on System Info and I see two dates that call my attention, on May 4 2020 and April 13 2020, I didn't installed Malwarebytes on those dates and it's reported as if I had when I didn't. I first installed Malwarebytes on March 12, 2020 and on May 18, 2020 but not on this previously mentioned dates. Why is it reported this way?
  7. I am trying to use my licence key but i am getting that error i have uploaded the Grab result using malware support tool
  8. I have found several of my clients who all are using Malwarebytes Pro Version and have had there browser infected with a url called "accessblocked.azurewebsites.net" It admonishes them to NOT turn off the computer and lists itself as Microsoft Support with a phone number to contact. The fake support then requests a credit card to effect the repair. They don't understand why Malwarebytes did not block the website. The website continually reconnects itself so there is no opportunity to back out of the display other than exiting the browser via task manager with a delete of the browser task. I am
  9. Hello, I recently installed Malwarebytes Premium in April. I decided tonight I wanted to add the VPN. I followed the instructions to my.malwarebytes.com but there was not a "Add Privacy Protection" option on my subscription page. So I bought the VPN for 5 devices and assumed Malwarebytes would subtract the difference as it says on the website but the end result is I now have an additional Premium Account and License Key and instead of 5 Devices it is $59.99 for 3 Devices and still no VPN. Funny thing is now when I go to my subscriptions there is now an option to "Add Privacy Protection"
  10. We often recommend Malwarebytes to our customers and I don't recall there being a false positive with GlassWire/Malwarebytes in the past. Unfortunately now we are receiving complaints about a false positive and we need your assistance please. You can download our installer from here https://www.glasswire.com/download/. The false positive screenshot is attached. Thank you for your assistance. -Log Details- Scan Date: 6/11/20 Scan Time: 8:52 AM Log File: 65a7c437-abe2-11ea-a534-201a06b471c5.json -Software Information- Version: 4.1.0.56 Co
  11. Hello all, first time poster. I have started coming across weird networking/firewall issues after prolonged use of my computer (I leave my computer on for the most part.) I'd say after about 2-3 days of being on, these issues will suddenly start occurring. Such issues include - OBS Studio will not authenticate with Twitch to provide API elements (The chat and stream info windows will not appear, resuilting with the error: failed to authenticate with twitch) Loading webpages taking a longer time than before... about 10 seconds to load up a google search page. Microsoft Re
  12. I've already opened a ticket with support via email but it feels like they aren't reading what I'm writing and it's been quite frustrating, so I'm hoping someone here can help me out. I downloaded the free-trial of Malwarebytes on April 24, 2020. To download and install the free-trial I wasn't asked for any information nor was I asked to create an account (<<this detail is VERY IMPORTANT). It was as easy as double-clicking the .exe and once the setup was finished and the software was installed, everything was working perfectly. I ran a scan, found some PUPs and got rid of them.
  13. So I did a factory reset on my PC to fix some stupid issue I was having, I did deactivate MB before continuing the factory reset, but now after I have done all that and my issue is fixed, all the buttons on the Malwarebytes software is greyed out and I'm unable to click on any of the icons inside Malwarebytes? As you can see every thing is greyed out and I can't click on anything this is a new fresh installation of Malwarebytes
  14. I was reinstalling Malwarebytes off of the official website, https://www.malwarebytes.com/ And when I downloaded the setup file called "MBSetup.exe" I decided tto run it in virustotal, however quite an uncanny thing came up. Can anyone care to explain why this is, I tested multiple times on the official website this download, so I know it's the real deal one. I even decided to scan an older version of the same downloade setup, the one with a really long name, and it resulted in this, anyone have ANY ideas why this is happening
  15. The following links are provided for users to assist in resolving issues on their own if wanted. You can either browse the list or in many browsers you can use CTRL-F on Windows or Command-F on a Mac If you're unable to locate an article that applies to an issue you're having you can contact support directly, or create a new post here on the forums and someone will be happy to assist you. Support Home Page My Account Home Customers Create your My Account profile Find my premium license key Manage subscriptions in My Account Activate license
  16. Ok, so I feel like I'm going insane. Like every third click on Chrome either gives me a Pop-up ( Usually something pornographic) or an add. When googling something, I receive a dozen of ads and sites which appear above what Im searching for. This is what I've tried to do thus far: *Run Adwcleaner *Run Malwarebytes ( And malwarebytes pro) *Run Spybot, and two others I dont remember the name of atm. *Boot in safe mode and repeat all of the above. *Went into Programs and Features to see if there were any programs I don't remember installing. *Checking googl
  17. All: I have been asked by a member of the DisplayLink support team, a tech solutions provider for (among things) USB-dock based graphics display, hot desking and other peripheral support, to share information with Malwarebytes, its users and, specifically, the Malwarebytes support team, regarding issues/conflicts that I experienced between the latest Malwarebytes for Windows software and the latest DisplayLink for Windows drivers and software; as well as to share the solution/steps that I came up with and discovered to solve my issue. I note that I am currently (i) a Malwarebytes premium s
  18. My computer has been heavily infected with testpid and possibly another virus. It's making many sites, including roblox, not able to function. Some things on sites have been turned into code. It's making my computer unusable and I need help getting rid of it! Thanks!
  19. hi . :) just want to ask if malwarebytes good to handle with crypto virus? before this I buy avast but I see that avast can not handle it self thats why I give it back. Thank you
  20. I ran the basic repair tool without thinking (I was fairly tired) and upon restarting, literally nothing works. I can log in alright but programs won’t run, either doing nothing or giving me error messages. I can’t even see any available networks never mind connect to them. I’ve gotten errors for the Microsoft Notification Center, windows firewall, windows update settings, and once there was even a log telling me that the video hardware itself was damaged, which never came back after a second reset. A system restore ends up failing as well, saying it can’t access a file. Please help me ASAP.
  21. My headsets stopped working when i removed a malware from my PC. I clicked on restart via malwarebytes for the removal process to be finished and then my PC frose on the blue screen where it says restarting and then i turned the PC off and turned it on again. But once i did my PC had remove my headsets software drive and also out of nowhere my device driver was not working properly and the troubleshooter didn't detect anything. I need help pls someone help me and also this happend to my gaming headset directly after the restart and also now i have no malware left or any threat or virus but i w
  22. Virgin Mobile Samsung Galaxy A8 (2018) [SM-A530W] Android version 9 Phone is not rooted. No other security software running. I am unable to add any apps to the whitelist. I can view the whitelist, but that is it. I cannot figure out how to edit it in any way. As it is now, it is just blank. Nothing is in the whitelist. Long pressing apps in the, "App Manager" section does nothing other than go to that app's info within MBAM. From there I can go into Android's app info section where I can either uninstall or force stop. On the scanner page all I can do is remove
  23. So I purchased an activation key, went to activated and got a message saying "Unable to contact license server". Attached is my logs using FRST and mb-check. mb-check-results.zip
  24. I am using Malwarebytes for the las 3 years and everything went ok. Now, with the last update versión 3.7.1.2839 I am having issues: after install this versión I get the message "Unable to connect the Service"; contacted the Malwarebytes support and I am waiting for an answer since 3 days, so I went back to an older versión to "stay protected" against malware. If some one have the solution for this problema, I Will be gratefull.
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