shmnn Posted March 9 ID:1622138 Share Posted March 9 Hello, I recently have been receiving a bunch of notifications for blocked riskware threats from a collection of urls, all with the same kind of wording in it. I've attached a screenshot. As you can see I've been getting it for a couple hours, in intervals whenever my computer restarts. So far I've deleted chrome and edge because that's where the program files said that the riskware was blocked from. Currently I have no browser in my computer, and am afraid to redownload it incase this riskware pops up again. How do I ensure that its gone for good? I'm confused about where it even came from and am seriously worried about my information being stolen. I would greatly appreciate any help on ensuring that this riskware does not appear again. Link to post Share on other sites More sharing options...
Porthos Posted March 9 ID:1622146 Share Posted March 9 @shmnn Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Then be patient for the next expert to take your case. Thank you Link to post Share on other sites More sharing options...
shmnn Posted March 10 Author ID:1622327 Share Posted March 10 Hello, I've uploaded the zip file of the results to this reply. In the meantime, is it safe to download chrome? I'm currently using Firefox for browsing. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 12 Root Admin ID:1622547 Share Posted March 12 Hello @shmnn Firefox is much better for privacy. Please run the following clean up for Google Chrome and scan with Malwarebytes again to ensure it's clean. Please follow the directions from the following topic for a more extensive article on cleaning Google Chrome Resetting Google Chrome to clear unexpected issues Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 2 Root Admin ID:1627423 Share Posted April 2 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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