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Worm Malware keeps coming back.

Patientia
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Patientia

Patientia

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I have received multiple positive hits on a file called "Worm.Autorun", located in my explorer.exe file. I've done research on it and found out what it is and how it works. Malwarebytes took care of it, but it keeps coming back. I'm not sure what to do. I thought it possible that the virus came from a different device on my network, but the other devices have been scanned and they're clean. I'm looking for advice on how to keep it from coming back, because i've been told that if left alone, it can steal quite a lot of information and install more malware.

log.txt

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Porthos

Porthos

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3 minutes ago, Patientia said:

I'm looking for advice on how to keep it from coming back

Let's get the info to get the process started.

Please do the following so that we may take a closer look at your system for any possible infections.

Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

    Then be patient for the next expert to take your case.

Thank you

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AdvancedSetup

AdvancedSetup

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Hello @Patientia

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes:

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans:

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes 
       RESTART the computer
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 
     

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

 

Thank you

 

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AdvancedSetup

AdvancedSetup

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Thank you for the logs @Patientia

Please follow the steps below

Temporarily disable Trend Micro Maximum Security while running the clean up script below

[ 1 ]

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

  • Bonjour  (this program is rarely needed on Windows and causes network issues)
  • CCleaner  (computer experts no longer recommend this program)
  • Java 8 Update 211 (this is old and compromised)

 

[ 2 ]

Is this a valid Discord for you? The path, name is not default and the age is quite old.

HKU\S-1-5-21-456249778-3030594040-1337991161-500\...\Run: [Discord] => C:\Users\Administrator\AppData\Local\Discord\app-0.0.300\Discord.exe [57821176 2018-01-08] (Hammer & Chisel Inc. -> Discord Inc.)

 

[ 3 ]

Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled.

FF Notifications: Mozilla\Firefox\Profiles\zrm2whra.default -> hxxps://www.facebook.com; hxxps://animenews.epu.sh

https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Turn notifications on or off - Google Chrome

Web Push notifications in Firefox

 

[ 4 ]

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\lamoo\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Patientia

Patientia

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9 hours ago, AdvancedSetup said:

Temporarily disable Trend Micro Maximum Security while running the clean up script below

[ 1 ]

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

  • Bonjour  (this program is rarely needed on Windows and causes network issues)
  • CCleaner  (computer experts no longer recommend this program)
  • Java 8 Update 211 (this is old and compromised)

I have disabled Trend Micro Maximum Security, and removed all software listed under Category 1, as recommended

 

9 hours ago, AdvancedSetup said:

[ 2 ]

Is this a valid Discord for you? The path, name is not default and the age is quite old.

HKU\S-1-5-21-456249778-3030594040-1337991161-500\...\Run: [Discord] => C:\Users\Administrator\AppData\Local\Discord\app-0.0.300\Discord.exe [57821176 2018-01-08] (Hammer & Chisel Inc. -> Discord Inc.)

I do not believe it is valid, as following the file path of the discord on my desktop does not lead me to this directory. Should i delete all files in this folder, or go through some sort of proper uninstall process?

9 hours ago, AdvancedSetup said:

[ 3 ]

Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled.

FF Notifications: Mozilla\Firefox\Profiles\zrm2whra.default -> hxxps://www.facebook.com; hxxps://animenews.epu.sh

https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Turn notifications on or off - Google Chrome

Web Push notifications in Firefox

Don't know what these are really, don't know how they got turned on, but i've now disabled push notifications on both browsers.

10 hours ago, AdvancedSetup said:

[ 4 ]

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\lamoo\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

This is completed and the log file has been attached. During the restart, the PC requested to do a "Scan of system hard Drives" on boot, which I allowed and supposedly it was repairing something. I don't know if this is important information. Once again, I thank you for your help. I can only assume this isn't easy work and is time consuming.

Fixlog.txt

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AdvancedSetup

AdvancedSetup

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Thank you for the log and kind words @Patientia

The script ran well and also found and fixed some other Windows issues.

Windows Resource Protection found corrupt files and successfully repaired them.

 

We'll remove this entry using the Farbar scanner again soon.

HKU\S-1-5-21-456249778-3030594040-1337991161-500\...\Run: [Discord] => C:\Users\Administrator\AppData\Local\Discord\app-0.0.300\Discord.exe [57821176 2018-01-08] (Hammer & Chisel Inc. -> Discord Inc.)

 

Please go ahead and run the following now and I'll check back on you again sometime tomorrow.

 

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply

 

 

Thanks

 

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Patientia

Patientia

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Up until now, there has been a file "C:\explorer.exe", however after the tools you listed previously ran, its gone now. Is that meant to happen? Explorer itself is running fine, its just gone from this particular location. Regardless im currently downloading CureIt, I was just wondering if this was normal.

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AdvancedSetup

AdvancedSetup

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Yes, we removed it on purpose. Hopefully it stays removed. We simply want to run CureIt as a secondary scanner to make sure nothing else is found.

It's quite late for me and I've been off work for hours so I'm heading out, but will check back on you again tomorrow.

Cheers

 

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AdvancedSetup

AdvancedSetup

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Good, good. That scan found no infections.

Please run the following for me

 

SecurityCheck by glax24              


I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.
CheckSecurity is a utility for quickly checking for the presence of vulnerable applications

  • Temporarily disable Microsoft SmartScreen to download the software
  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • This tool is safe.   Smartscreen is overly sensitive. You can check the VirusTotal scan of the tool from here
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck,  C:\SecurityCheck\SecurityCheck.txt

Items checked:

  1. User Account Control (UAC).
  2. Service pack.
  3. IE version.
  4. Automatic OS update. Sets of critical KB patches when updating is disabled.
  5. Antivirus, firewall, other security utilities.
  6. Versions of Java, Oracle Virtualbox.
  7. Version of Adobe Flash Player, Adobe AIR.
  8. Versions of Adobe Reader, Acrobat Reader DC, Foxit Reader.
  9. Versions of media players (iTunes, AIMP, foobar2000).
  10. Versions of messengers (Skype, Pidgin).
  11. Versions of installed browsers (Chrome, Opera, Firefox, Yandex, SeaMonkey).
  12. Versions of mail programs (The Bat, Thunderbird).
  13. Checking running processes and security program services
  14. Searching for installed Adware programs and optimizer programs (More than 5000).

Thank you

 

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AdvancedSetup

AdvancedSetup

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Thank you for the log @Patientia

Please uninstall, update, or otherwise address the following as appropriate for your system.

 

 

Please uninstall the following


---------------------------- [ UnwantedApps ] -----------------------------
MagicShop2 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall
Wondershare Helper Compact 2.5.3 v.2.5.3 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended.

 

Then RESTART the computer and check for Windows Updates and install any security updates found.

Then let me know if there are still any signs of infection or other unresolved issues.

Thanks

 

 

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AdvancedSetup

AdvancedSetup

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Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please attach that file to your next reply. (not compulsory)

 

 

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AdvancedSetup

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We're glad that we were able to assist you.

The following information will help you to keep your computer and data safer as well as improve your overall privacy

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/780233/best-password-manager/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

 

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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