cloquat Posted December 19, 2023 ID:1606111 Share Posted December 19, 2023 What is Malwarebytes policy on making older version(s) available for when there is a feature breaking or major performance hindering bug in the latest and greatest major/minor revision version? I haven't found anything in written form or FAQ. I contacted support and support emailed saying "We do not offer downgrade versions of our products for download". For a security product, that is a dangerous approach. From a customers point of view, the company just basically said FU. FYI - Beta versions is a no go in a production environment (that and having to deal with potential other beta issues). Unofficial download locations come with their own perils unless Malwarebytes stands behind the third party site. Frustrated customer here. 1 Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted December 19, 2023 Staff ID:1606112 Share Posted December 19, 2023 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted December 19, 2023 ID:1606119 Share Posted December 19, 2023 2 minutes ago, cloquat said: FYI - Beta versions is a no go in a production environment (that and having to deal with potential other beta issues). Unofficial download locations come with their own perils unless Malwarebytes stands behind the third party site. Frustrated customer here. I offered you a choice in your other topic but you failed to accept bleeping computer as an authorized mirror for Malwarebytes software. Here is the report on that download. https://www.virustotal.com/gui/file/6952bdbfa30ad3532852b39e63cf2ca18bab41d556c5286fa2363d11bd81845d?nocache=1 And the digital signature. This is the full offline installer. 1 Link to post Share on other sites More sharing options...
cloquat Posted December 19, 2023 Author ID:1606121 Share Posted December 19, 2023 Porthos, Do you officially speak, represent Malwarebytes? I do not know what official capacity you are at. Does "Advisor" status mean you work for Malwarebytes at an official support outreach capacity? Will Malwarebytes stand behind your words? I am asking for clear and concise information on this matter from an official staff representative that is publicly available. If I come across as rough, that isn't my intention. Lack of clear "official" info is what has me frustrated. Link to post Share on other sites More sharing options...
David H. Lipman Posted December 19, 2023 ID:1606127 Share Posted December 19, 2023 (edited) Employees are members of the Forum Group; Sfaff. @Porthos is a member of the of the Forum Group; Trusted Advisors and is also a Forum Moderator and has justly earned that and when he gave the advice of downloading from BleepingComputer he was providing trusted advice. BleepingComputer is owned and operated by @grinler who is a member of the Malwarebytes' Forum Group; Experts. For an official response, I'll PING @AdvancedSetup, the Forum Administrator. Edited December 19, 2023 by David H. Lipman Edited for content, clarity, spelling and/or grammar 1 1 Link to post Share on other sites More sharing options...
Porthos Posted December 19, 2023 ID:1606130 Share Posted December 19, 2023 @cloquat If you decide you use the download, Be sure you do not click the check for update button or you will be in the same boat. Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted December 20, 2023 Root Admin Solution ID:1606153 Share Posted December 20, 2023 We do not officially maintain a link for previous versions of the program. @cloquat Our system is setup to automatically build and offer for download the latest versions only. I have attached a version of the 4.6.6x installer if you wish to use. You will need to disable program updates in the Settings otherwise it will update to the 4.7 version. This is the Full version installer about 275MB - extract the installer and run it mb4-setup-consumer-4.6.6.294.zip Thank you 1 Link to post Share on other sites More sharing options...
cloquat Posted December 20, 2023 Author ID:1606161 Share Posted December 20, 2023 @AdvancedSetup Thank you for the update and followup, though as a customer, I am disappointed that there isn't an official repository for some downgrade recourse to a problematic release update, especially for a security product. Would it be possible to add some blurb about downgrade unavailability on Malwarebytes FAQ? Alternatively, would it be possible to have support make it available to customers on as needed basis? Throwing out ideas.. @David H. Lipman @Porthos Thank you for your patience and understanding. 1 Link to post Share on other sites More sharing options...
David H. Lipman Posted December 20, 2023 ID:1606162 Share Posted December 20, 2023 Link to post Share on other sites More sharing options...
Porthos Posted December 20, 2023 ID:1606170 Share Posted December 20, 2023 @cloquat 4.6.8 will be officially available out of beta in a few days if history continues. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 20, 2023 Root Admin ID:1606173 Share Posted December 20, 2023 There is no security issue. It is an annoyance. It is fixed in beta already. The release will be out early next year after the holidays. Thank you 1 Link to post Share on other sites More sharing options...
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