Steve1209 Posted August 24, 2023 ID:1584722 Share Posted August 24, 2023 Hello Everyone, My old computer had a disk crash and I'm unable to retrieve my Malwarebytes lifetime license information, is it stored somewhere other than my old hard drive I hope? Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 24, 2023 Root Admin ID:1584724 Share Posted August 24, 2023 Hello @Steve1209 Did you purchase directly from Malwarebytes or a 3rd party? If you purchased directly from us then we should have a record. If you purchased from a 3rd party we will have no records. You would need to check your old email for the receipt and license. If you've set up your My Account then it would be there as well Create and manage your Malwarebytes Account https://support.malwarebytes.com/hc/en-us/articles/360039023753-Create-and-manage-your-Malwarebytes-Account Link to post Share on other sites More sharing options...
Steve1209 Posted August 24, 2023 Author ID:1584725 Share Posted August 24, 2023 It was a 2 part user ID and serial lifetime license bought many years ago Link to post Share on other sites More sharing options...
Porthos Posted August 24, 2023 ID:1584729 Share Posted August 24, 2023 24 minutes ago, Steve1209 said: It was a 2 part user ID and serial lifetime license bought many years ago From exactly where? Link to post Share on other sites More sharing options...
Steve1209 Posted August 24, 2023 Author ID:1584731 Share Posted August 24, 2023 I don't remember but it was a valid license and I paid $24+ for it, that tells me since I don't remember, my license is lost with my crashed computer hard drive sadly Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 24, 2023 Root Admin ID:1584732 Share Posted August 24, 2023 Can't help with what has already happened, but can help prevent similar issues. Make sure you invest in good, solid backups of your data to an external drive. Do not rely on Cloud backup. You can possibly supplement with Cloud backup but I highly recommend that you have and keep your own local external drive for backups and do not keep it connected except to do the backup. Backup Softwarehttps://forums.malwarebytes.org/index.php?/topic/136226-backup-software Here are some other recommendations to help keep your computer and data safe. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes Link to post Share on other sites More sharing options...
Porthos Posted August 24, 2023 ID:1584733 Share Posted August 24, 2023 @Steve1209 Did you ever create a my.malwarebytes.com account for it with the email that was used for the purchase? Link to post Share on other sites More sharing options...
rdurost Posted June 24 ID:1644762 Share Posted June 24 I know this is an old topic, but THIS IS NOT MY PROBLEM. It is MALWAREBYTES' problem. Relatively recently, they decided that they had NO obligation to allow the client software to report the user ID and/or the license key under which it was registered. I have been, and still am, in awe of your technology for over ten years (starting when it was free) and have given it 5+ stars, as it were, to my many clients and have heavily pressed them to install and pay for it for all that time. Yet now, when I want to add VPN to one of my personal lifetime licenses, it fails every time? I have seeded/been your YEAST for DOZENS, if not hundreds of new customers over the years, so do you think it is a wise marketing decision to piss me off? Sorry for the language, and I want to make it clear that the poor grunt who processes these messages has no control over Corporate POLICY, but maybe somebody with balls and/or nothing to lose will step up and fix this silly impediment to marketing by customer referrals? Link to post Share on other sites More sharing options...
Solution Porthos Posted June 24 Solution ID:1644766 Share Posted June 24 1 hour ago, rdurost said: I want to add VPN to one of my personal lifetime licenses You can't. It is coming in the future. They are working on the logistics of having a lifetime premium and a yearly subscription for the VPN. 1 hour ago, rdurost said: Relatively recently, they decided that they had NO obligation to allow the client software to report the user ID and/or the license key under which it was registered. You need to use your my.malwarebytes.com account to see your key and manage your software. Link to post Share on other sites More sharing options...
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