Jump to content

Is there a way to retrieve my license serial numbers?

Recommended Posts

  • Root Admin

Hello @Steve1209

Did you purchase directly from Malwarebytes or a 3rd party?

If you purchased directly from us then we should have a record. If you purchased from a 3rd party we will have no records. You would need to check your old email for the receipt and license.

If you've set up your My Account then it would be there as well


Create and manage your Malwarebytes Account



Link to post
Share on other sites

  • Root Admin

Can't help with what has already happened, but can help prevent similar issues.

Make sure you invest in good, solid backups of your data to an external drive. Do not rely on Cloud backup. You can possibly supplement with Cloud backup but I highly recommend that you have and keep your own local external drive for backups and do not keep it connected except to do the backup.

Backup Software



Here are some other recommendations to help keep your computer and data safe.


  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin


Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes


Link to post
Share on other sites

  • 9 months later...

I know this is an old topic, but THIS IS NOT MY PROBLEM.  It is MALWAREBYTES' problem.  Relatively recently, they decided that they had NO obligation to allow the client software to report the user ID and/or the license key under which it was registered.

I have been, and still am, in awe of your technology for over ten years (starting when it was free) and have given it 5+ stars, as it were, to my many clients and have heavily pressed them to install and pay for it for all that time.

Yet now, when I want to add VPN to one of my personal lifetime licenses, it fails every time?  I have seeded/been your YEAST for DOZENS, if not hundreds of new customers over the years, so do you think it is a wise marketing decision to piss me off?  Sorry for the language, and I want to make it clear that the poor grunt who processes these messages has no control over Corporate POLICY, but maybe somebody with balls and/or nothing to lose will step up and fix this silly impediment to marketing by customer referrals?

Link to post
Share on other sites

1 hour ago, rdurost said:

I want to add VPN to one of my personal lifetime licenses

You can't.

It is coming in the future. They are working on the logistics of having a lifetime premium and a yearly subscription for the VPN.

1 hour ago, rdurost said:

Relatively recently, they decided that they had NO obligation to allow the client software to report the user ID and/or the license key under which it was registered.

You need to use your my.malwarebytes.com account to see your key and manage your software.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.