Is there a way to retrieve my license serial numbers?

[Steve1209]

Hello Everyone,

 

My old computer had a disk crash and I'm unable to retrieve my Malwarebytes lifetime license information, is it stored somewhere other than my old hard drive I hope?

 

Thank you

[AdvancedSetup]

Hello @Steve1209

Did you purchase directly from Malwarebytes or a 3rd party?

If you purchased directly from us then we should have a record. If you purchased from a 3rd party we will have no records. You would need to check your old email for the receipt and license.

If you've set up your My Account then it would be there as well

 

Create and manage your Malwarebytes Account

https://support.malwarebytes.com/hc/en-us/articles/360039023753-Create-and-manage-your-Malwarebytes-Account

 

[Steve1209]

It was a 2 part user ID and serial lifetime license bought many years ago

[Porthos]

24 minutes ago, Steve1209 said:

It was a 2 part user ID and serial lifetime license bought many years ago

From exactly where?

[Steve1209]

I don't remember but it was a valid license and I paid $24+ for it, that tells me since I don't remember, my license is lost with my crashed computer hard drive sadly

[AdvancedSetup]

Can't help with what has already happened, but can help prevent similar issues.

Make sure you invest in good, solid backups of your data to an external drive. Do not rely on Cloud backup. You can possibly supplement with Cloud backup but I highly recommend that you have and keep your own local external drive for backups and do not keep it connected except to do the backup.

Backup Software
https://forums.malwarebytes.org/index.php?/topic/136226-backup-software

 

 

Here are some other recommendations to help keep your computer and data safe.

 

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

[Porthos]

@Steve1209 Did you ever create a my.malwarebytes.com account for it with the email that was used for the purchase?

[rdurost]

I know this is an old topic, but THIS IS NOT MY PROBLEM.  It is MALWAREBYTES' problem.  Relatively recently, they decided that they had NO obligation to allow the client software to report the user ID and/or the license key under which it was registered.

I have been, and still am, in awe of your technology for over ten years (starting when it was free) and have given it 5+ stars, as it were, to my many clients and have heavily pressed them to install and pay for it for all that time.

Yet now, when I want to add VPN to one of my personal lifetime licenses, it fails every time?  I have seeded/been your YEAST for DOZENS, if not hundreds of new customers over the years, so do you think it is a wise marketing decision to piss me off?  Sorry for the language, and I want to make it clear that the poor grunt who processes these messages has no control over Corporate POLICY, but maybe somebody with balls and/or nothing to lose will step up and fix this silly impediment to marketing by customer referrals?

[Porthos]

1 hour ago, rdurost said:

I want to add VPN to one of my personal lifetime licenses

You can't.

It is coming in the future. They are working on the logistics of having a lifetime premium and a yearly subscription for the VPN.

1 hour ago, rdurost said:

Relatively recently, they decided that they had NO obligation to allow the client software to report the user ID and/or the license key under which it was registered.

You need to use your my.malwarebytes.com account to see your key and manage your software.