malware keeps coming back ???

[edreces]

Hello everyone, i hope you all are doing great,

 

So i was fixing the absolute mess that was my younger's brother pc and it was filled to the brim with garbage, malware and other questionable trash, so i used malwarebyte and it was really effective, but, there's this annoying malware that keeps coming back:

KEEP IN MIND, these two malwares are just the same, same file same directory same everything, the one is quarantined and the other was a recent catch, so what now what do i do ? do i keep deleting them forever ? i really don't want do a full windows reinstall or  format the pc and that's why im here, thanks in advance.

 

[Porthos]

1 minute ago, edreces said:

what do i do ?

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility or its subsets, please carefully follow these instructions:

Restart the computer.

Then do the following after restart.

WARNING: Do Not click the Repair System under Advanced unless requested by a Malwarebytes support agent or authorized helper

1. Download the Malwarebytes Support Tool.
2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
4. Run the MBST Support Tool.
5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

[MKDB]

Hello @edreces   and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please copy and paste all log files into your post.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

Please attach the requested zip file for further review.

Thank you!

[edreces]

hello @MKDB and @Porthos

well i followed the steps and here is the file :

 

mbst-grab-results.zip

 

 

 

[MKDB]

@edreces

Please give me some time to review your logfiles.

Thank you.

[MKDB]

@edreces

Your system is infected with some nasty malware.

We will run a first fix with Farbar Recovery Scan Tool (FRST, see Step 1).

More steps later.

 

 

 

Step 1

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\sexy boy\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST.
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and my result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
• Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

 

fixlist.txt

[edreces]

hello @MKDB

 

here's the fixlog as you wanted

Fixlog.txt

[MKDB]

Well done @edreces 👍

 

Next, please run ESET.

 

 

Step 1

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe".
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes.
• When prompted for scan type, Click on Full scan. 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

[edreces]

hello again @MKDB

 

i followed the the steps and here's the log file:

scanlog.txt

[MKDB]

@edreces

Good job!

 

This is really a nasty crap... we are going to remove some more malware by running FRST.

Moreover, we will check & repair damaged windows system files with this fix.

So this fix may take some time (>> 15 minutes), please be very patient.

 

 

 

Step 1

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\sexy boy\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST.
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and my result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
• Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

fixlist.txt

[edreces]

hello again @MKDB

 

here's the fixlog:

Fixlog.txt

[MKDB]

@edreces

Damaged files have been repaired, malware folders were deleted. 🙂

 

 

Now please run FRST again to check the results.

Moreover, I would like you to run "Farbar Service Scanner" (FSS) to look for damaged services.

Thank you.

 

 

 

Step 1

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

Step 2

Please download Farbar Service Scanner (FSS) and and save it to your desktop.

• Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center/Action Center
• Windows Update
• Windows Defender
• Other Services

• Press the Scan button.
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

[edreces]

hello yet again @MKDB 

 

here's the FRST files that you asked for:

FRST.txt

Addition.txt

 

and here are the FSS file:

FSS.txt

[MKDB]

@edreces

The malware has damaged two services.

I would like you to run the following FRST fix, which should be a quick one, in order to repair those services.

Another FSS scan to check the results.

Thank you!

 

 

Step 1

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\sexy boy\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST.
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

Step 2

Please run FSS again.

• Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center/Action Center
• Windows Update
• Windows Defender
• Other Services

• Press the Scan button.
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

 

 

 

fixlist.txt

[edreces]

@MKDB the FRST fix was so quick it didnt even take a second, anyway here's the files

Fixlog.txt

FSS.txt

[MKDB]

@edreces

The fix did not fully work as expected.

 

We will try it on another way:

 

I've attached one reg file for you: WinDefend.zip

Download the file to your desktop.

Right click and choose "Extract all". Choose Desktop and extract the file.

You should now have WinDefend.reg on your desktop or in a subfolder.

 

Run WinDefend.reg by double clicking on it.

You should get a message by "User Account Control" (similar like you can see here).

Click on "Yes" and confirm the next message with "yes" again.

You should get a notification that keys and values were imported correctly.

 

If you get some error messages, please let me know, but proceed.

Finally, reboot your system.

 

Next, please run FRST and FSS again.

 

 

Step 1

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

Step 2

Please run FSS again.

• Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center/Action Center
• Windows Update
• Windows Defender
• Other Services

• Press the Scan button.
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

 

WinDefend.zip

Edited August 11, 2023 by MKDB

[edreces]

@MKDB i followed the steps and got an error that says "Error Accessing Registry"

 

i did follow the steps in that link you provided and got stuck here because there's no preferences or registry options available in my system

 

so what now ?

[MKDB]

@edreces

Thanks for your feedback.

Please run FRST and FSS as requested.

I've one idea how we might be able to fix this.

 

Edit:

If that does not work, maybe @AdvancedSetup can help us out, as I'm not really familiar with group policies restrictions.

 

 

Edited August 12, 2023 by MKDB

[edreces]

@MKDB here ya go :

FSS.txt

Addition.txt

FRST.txt

 

 

 

[MKDB]

@edreces

Thank you very very much for your patience, I do really appreciate it!

 

One final try from my side... if that does not work, @AdvancedSetup has to help us out here.  😅

 

 

 

Step 1

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\sexy boy\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Right click on FRST and choose "Run as admin".
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

 

fixlist.txt

[edreces]

your patience baffled me @MKDB i cant imagine the frustration of fighting a pc like this one 

 

anyway here's the file:

Fixlog.txt

[AdvancedSetup]

Hello @edreces

Let me have you run the following and we'll go from there depending on the results

 

 

 

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRST64.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\sexy boy\Downloads\

NOTE. It's important that both files, FRST64.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
               Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[edreces]

hello @AdvancedSetup, lets give @MKDB a break and get back to fixing this hunk of junk 😅

 

here's the fixlog:

Fixlog.txt

[AdvancedSetup]

Is this a work computer or did you purchase this as a hand me down from work?

 

[edreces]

@AdvancedSetup oh i bought this one for my little brother, it has been one month and he messed it up pretty badly, that's why im here 😅 i asked him few minutes ago and NOW he told me that he removed the windows i installed for him and installed a custom windows for gaming, this version removed much of windows ((bloatware)), its called windows 10 ghost or something, im so sorry i should've asked him before posting here, i hope i didnt waste anyone's precious time