KenW Posted January 21, 2023 ID:1550910 Share Posted January 21, 2023 Just got this after about a month. Don't think I should. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 21, 2023 Root Admin ID:1550913 Share Posted January 21, 2023 How can we help you @KenW What kind of warning? Where did you see it? Link to post Share on other sites More sharing options...
KenW Posted January 21, 2023 Author ID:1550916 Share Posted January 21, 2023 (edited) Unwanted program I think PUP Edited January 21, 2023 by KenW update Link to post Share on other sites More sharing options...
David H. Lipman Posted January 22, 2023 ID:1550920 Share Posted January 22, 2023 (edited) Yes. Please see; Kerish Doctor being flagged by Malwarebytes EDIT: A thread worth reading - https://www.wilderssecurity.com/threads/eset.449967/#post-3127631 Edited January 22, 2023 by David H. Lipman Link to post Share on other sites More sharing options...
KenW Posted January 22, 2023 Author ID:1550924 Share Posted January 22, 2023 (edited) I don't expect that a program I PURCHASED and had to download to install should be ATTACKED. Since it is a KNOWN PROGRAM AND NOT A BULLSHIT ONE. This whole garbage really gets to me. MBAM thinks they are god. If I didn't have a lifetime license, I WOULD NEVER PURCHASE IT. I do research before I purchase a program, it is not a Deceptor Apps. That was from a site I never heard of which I put into the trash can. Edited January 22, 2023 by KenW Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 22, 2023 Root Admin ID:1550925 Share Posted January 22, 2023 Wow, if you truly believe that all paid programs are good, valid, valuable programs then I suppose you should speak with Apple and Google who have removed thousands of paid programs from their app stores. We provide a method to allow you to tell Malwarebytes to ignore the detection. Add the exclusion and we won't detect it next time unless they modify the file in question. If they modify it then we may possibly detect again in the future but all you do is add the exclusion back in for the new modified file. 1 Link to post Share on other sites More sharing options...
KenW Posted January 22, 2023 Author ID:1550926 Share Posted January 22, 2023 I HAVE IT IN MY ALLOW LIST ALREADY. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 22, 2023 Root Admin ID:1550928 Share Posted January 22, 2023 Please get us logs and we'll work with you to fix the issue. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Porthos Posted January 22, 2023 ID:1550931 Share Posted January 22, 2023 15 minutes ago, KenW said: I HAVE IT IN MY ALLOW LIST ALREADY. To exclude these items you need to perform a scan (a Threat scan or Hyper scan should do) and then at the end when it shows the list of detections, uncheck any item that you do not want removed and click Next. When prompted on what to do with the remaining unchecked items, select Ignore Always and they will be added to your exclusions and will no longer be detected by future scans. Please let us know if you have any trouble or if there are any other issues we might assist you with. 1 2 Link to post Share on other sites More sharing options...
KenW Posted January 22, 2023 Author ID:1550933 Share Posted January 22, 2023 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 22, 2023 Root Admin ID:1550934 Share Posted January 22, 2023 (edited) First, if the program file was quarantined then you can restore the file from quarantine. Please see the following article on how to restore Restore or delete quarantined items in Malwarebytes for Windowshttps://support.malwarebytes.com/hc/en-us/articles/360038479214-Restore-or-delete-quarantined-items-in-Malwarebytes-for-Windows Next, please see the following article on how to add exclusions to Malwarebytes Exclude detections in Malwarebytes for Windowshttps://support.malwarebytes.com/hc/en-us/articles/360038479234-Exclude-detections-in-Malwarebytes-for-Windows Use the Allow File of Folder. Then browse to this file entry and add it. C:\Program Files (x86)\Kerish Doctor\KerishDoctor.exe Edited January 22, 2023 by AdvancedSetup Updated information Link to post Share on other sites More sharing options...
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