dbartenstein Posted October 12, 2022 ID:1537584 Share Posted October 12, 2022 Was getting this before I switched to the Beta version also, but seems to have become an almost daily occurrence.. Link to post Share on other sites More sharing options...
Firefox Posted October 12, 2022 ID:1537587 Share Posted October 12, 2022 Hello and Welcome @dbartenstein I'm sorry the software isn't working properly but we'll do our best to help. To help the team better, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
dbartenstein Posted October 12, 2022 Author ID:1537590 Share Posted October 12, 2022 Here is the ZIP....mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Ried Posted October 12, 2022 Staff ID:1537591 Share Posted October 12, 2022 Hi dbartenstein, thank you for the logs. Just to clarify, is this is happening in Edge browser, or Mozilla Firefox browser? Also, does it happen sporadically, or does it seem to happen when you go to certain webpages? Link to post Share on other sites More sharing options...
dbartenstein Posted October 12, 2022 Author ID:1537592 Share Posted October 12, 2022 7 minutes ago, Ried said: Hi dbartenstein, thank you for the logs. Just to clarify, is this is happening in Edge browser, or Mozilla Firefox browser? Also, does it happen sporadically, or does it seem to happen when you go to certain webpages? It doesn't seem to be browser related. It often happens in the middle of the night when I am not at the computer. I do use Edge pretty much exclusively. I have Firefox installed but rarely use it. Link to post Share on other sites More sharing options...
Staff Ried Posted October 12, 2022 Staff ID:1537593 Share Posted October 12, 2022 Thank you, that is quite helpful. I've reported this to our Engineering department and will be in touch with you if there is any other type logging they may need to help isolate the cause. 1 Link to post Share on other sites More sharing options...
Staff Ried Posted October 13, 2022 Staff ID:1537768 Share Posted October 13, 2022 Hi - they'd like to try to catch more verbose logging when this happens: Open Malwarebytes > Settings (via the gear icon in the upper right corner) Under the General tab, scroll down to 'Event Log Data' and slide the toggle switch to 'ON" The next time you see the error with Malwarebytes Native Message service, quickly run the Support Tool > Gather logs.. I say 'quickly' because the logs grow very quickly with this setting On. We only retain a certain amount of logs, then they drop off. Please attach the new mbst-grab-results.zip in your next reply. Link to post Share on other sites More sharing options...
dbartenstein Posted October 13, 2022 Author ID:1537771 Share Posted October 13, 2022 3 minutes ago, Ried said: Hi - they'd like to try to catch more verbose logging when this happens: Open Malwarebytes > Settings (via the gear icon in the upper right corner) Under the General tab, scroll down to 'Event Log Data' and slide the toggle switch to 'ON" The next time you see the error with Malwarebytes Native Message service, quickly run the Support Tool > Gather logs.. I say 'quickly' because the logs grow very quickly with this setting On. We only retain a certain amount of logs, then they drop off. Please attach the new mbst-grab-results.zip in your next reply. I've got it turned on now. It'll be tricky catching it, because I only noticed these when I run Reliability History Link to post Share on other sites More sharing options...
Staff Ried Posted October 13, 2022 Staff ID:1537778 Share Posted October 13, 2022 Understood, thanks for your help. 🙂 Link to post Share on other sites More sharing options...
dbartenstein Posted October 14, 2022 Author ID:1537919 Share Posted October 14, 2022 Found this one happened about 90 minutes ago. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Ried Posted October 17, 2022 Staff ID:1538230 Share Posted October 17, 2022 Thank you, I've passed the logs onto the Engineering Team for review. Link to post Share on other sites More sharing options...
Firefox Posted October 17, 2022 ID:1538236 Share Posted October 17, 2022 @Ried Should they now Turn it OFF now? 'Event Log Data' and slide the toggle switch to 'OFF" Link to post Share on other sites More sharing options...
Staff Ried Posted October 17, 2022 Staff ID:1538237 Share Posted October 17, 2022 I'm sorry, yes it can be turned off. 1 Link to post Share on other sites More sharing options...
dbartenstein Posted October 17, 2022 Author ID:1538239 Share Posted October 17, 2022 14 minutes ago, Ried said: I'm sorry, yes it can be turned off. Thanks! Done.... Link to post Share on other sites More sharing options...
dbartenstein Posted November 4, 2022 Author ID:1540615 Share Posted November 4, 2022 I've not seen the issue repeat since 10/27; I've been keeping up with the current Beta. Did y'all fix something intentionally or did it go away by itself? Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted November 4, 2022 Root Admin Solution ID:1540619 Share Posted November 4, 2022 It was fixed in the last beta and was released to all users OCT 27 in Beta Release to all Nov 3 Link to post Share on other sites More sharing options...
dbartenstein Posted November 4, 2022 Author ID:1540625 Share Posted November 4, 2022 Most excellent, thanks! 2 Link to post Share on other sites More sharing options...
Dave-H Posted September 6, 2023 ID:1587561 Share Posted September 6, 2023 (edited) Deleted - wrong section! Edited September 6, 2023 by Dave-H Posted in the wrong place. Link to post Share on other sites More sharing options...
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