Latest stable release crashing upon cleaning too many history entries

[unknownguy]

Like in title. I got thousands of history entries from blocked IP-addresses. When I clicked on clear history MB (GUI) crashed totally.

MB (GUI) did not give an error, just closed down. I needed to start MB (GUI) again, and the history was cleaned.

[AdvancedSetup]

Sorry to hear @unknownguy

Not sure that the logs would help us or not but please get some logs so that I can provide to the internal team.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[AdvancedSetup]

 

If you can check for dump files in the following location and provide that as well we'd greatly appreciate it.

C:\Windows\system32\config\systemprofile\AppData\Local\CrashDumps\Malwarebytes

 

[unknownguy]

Didn't have any crash dumps. But I attached the logs here.

mbst-grab-results.zip

[Porthos]

On 11/24/2021 at 11:15 AM, unknownguy said:

I got thousands of history entries from blocked IP-addresses.

The reason you have all of these web blocks is because of qBittorrent.

As for why Malwarebytes blocks Torrent based software, this is because Torrent based software, are what are known as Peer-to-Peer (P2P) applications meaning it connects to many different servers/IP addresses (this is how files are downloaded through Torrent based software) and because of this, sometimes Torrent based software will connect to a server that is also known for hosting malicious content.  This is because servers/IP addresses are often shared by multiple sites, so while what you are downloading through Torrent based software may be perfectly safe, some of the sites hosted on some of the IP addresses that Torrent based software connects to may be malicious.  Such connections are not a threat however, and you may exclude Torrent based software from the Web Protection component in Malwarebytes to stop the blocks from happening without compromising your protection (your web browser and other critical web facing programs will still be fully protected from malicious websites and other malicious content).  To do so, add your Torrent based software.exe to your exclusions using the method described under the Exclude an Application that Connects to the Internet section of this support article.

[unknownguy]

13 hours ago, Porthos said:

The reason you have all of these web blocks is because of qBittorrent.

As for why Malwarebytes blocks Torrent based software, this is because Torrent based software, are what are known as Peer-to-Peer (P2P) applications meaning it connects to many different servers/IP addresses (this is how files are downloaded through Torrent based software) and because of this, sometimes Torrent based software will connect to a server that is also known for hosting malicious content.  This is because servers/IP addresses are often shared by multiple sites, so while what you are downloading through Torrent based software may be perfectly safe, some of the sites hosted on some of the IP addresses that Torrent based software connects to may be malicious.  Such connections are not a threat however, and you may exclude Torrent based software from the Web Protection component in Malwarebytes to stop the blocks from happening without compromising your protection (your web browser and other critical web facing programs will still be fully protected from malicious websites and other malicious content).  To do so, add your Torrent based software.exe to your exclusions using the method described under the Exclude an Application that Connects to the Internet section of this support article.

 

Thanks for the information. Yes it's from qBittorrent. I excluded the application now. Thanks.