Adding new Techloq installer to whitelist

[dianakravtsova]

Hello,

 

I am reaching out from Techloq. It is a proxy-based Internet filter that is already on whitelist, and it works with Malwarebytes, but now we have a new version. We are trying to install update with Silent Installer, but it doesn't work as gets blocked by the antivirus. Please let me know what you need from us in order to add new update to whitelist.

 

Thank you!

 

[miekiemoes]

Hi,

Please zip and attach the exact file we detect together with the detection log.

[dianakravtsova]

Hi,

Here are the components that get downloaded by the installer, unfortunately we don't have logs from customer as of now.

Here is the link to actual installer: https://tlclientapplicationscdn.blob.core.windows.net/windows-filteragent/TSDK/TechloqFilterSetup.exe ( couldn't upload it because of file size)

 

WindowsFilterAgentService (1).zip WindowsFilterAgentService.UpdateService (1).zip 53216764_WindowsFilterAgentWPFClient(1).zip

[miekiemoes]

Hi,

I can't reproduce detection on any of these files. Please ask the customer to rescan again and if there's still a detection, please ask him to send you the detection log.

Thanks!

[dianakravtsova]

Hello, 

We were able to reproduce the issue, please see the logs attached. Please let me know if you need anything else. Thank you!

logs_malwarebytes_silent_installer.zip

[miekiemoes]

Hi,

From the log, it's unclear what component is detecting, as it also shows whitelisted in there and I still can't reproduce detection on my end.

Please have your customer try the following: Quit malwarebytes from the systemtray.
Then navigate to the following folder:

C:\ProgramData\Malwarebytes\MBAMService

In there, locate the file HubbleCache and delete it.

Restart Malwarebytes again. A new Hubblecache will then be created again, so it will properly pick it up and remember to not detect this anymore.

If still detected, can you get a screenshot of the detection? This so we have a better view.

[dianakravtsova]

Hi, 

Thank you very much for all your help and confirming that it is whitelisted. Seems like we found the cause on our side. 

Have a great week!

 

[dianakravtsova]

Hello,

 

I am reaching out from Techloq. We have new kernel drivers and new version of the filter components, we want to make sure there will be no issues with them. They are too large to attach, so I am providing download links. Please whitelist the following filter components:

 

https://tlclientapplicationscdn.blob.core.windows.net/windows-filteragent/TSDK/TechloqFilterSetup.exe

 https://tlclientapplicationscdn.blob.core.windows.net/windows-filteragent/TSDK/WindowsFilterAgentService.zip

 https://tlclientapplicationscdn.blob.core.windows.net/windows-filteragent/TSDK/WindowsFilterAgentWPFClient.zip

 https://tlclientapplicationscdn.blob.core.windows.net/windows-filteragent/TSDK/WindowsFilterAgentService.UpdateService.zip

https://drive.google.com/file/d/101t2AYMbVjcY1kzXnV9QVDSy6JoxJb5e/view?usp=sharing 

Please let us know if you need anything else, thank you.

 

 

 

 

Edited July 19, 2022 by AdvancedSetup
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[Porthos]

@Atribune