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miekiemoes

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Everything posted by miekiemoes

  1. Hi, These are screenshots. Unfortunately, we can't do anything with screenshots. This False positive might have been fixed in a while already, so please rescan. If it's still being detected, please attach the detection log and exact file being detected. Thanks!
  2. Hi, Please zip and attach the exact file that was being detected and/or attach the detection log.
  3. Hi, It is unclear what the exact detection is as above screenshots are from the exclusions. Please post the log where the detection is displayed so we can have a look. No screenshots, but logs. Thanks!
  4. Hi, Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal. This file has been whitelisted for our commercial products already and it is not detected anymore. This will eventually fix itself in Virustotal as well, as
  5. Hi, Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal. This file has been whitelisted for our commercial products already and it is not detected anymore. This will eventually fix itself in Virustotal as well, as
  6. Hi, This is indeed a false positive by our additional machinelearning engine we have implemented. This will get fixed. Thanks for reporting!
  7. Hi, when you scan with Malwarebytes, you'll see we don't detect the files. As I explained earlier, the detections in Virustotal aren't under our control.
  8. Thanks for reporting, this will get fixed. Unsure why it was detected again.
  9. Hi, This should no longer be detected anymore. Thanks for reporting!
  10. Hi, This is indeed a false positive by our additional machinelearning engine we have implemented. This will get fixed. Thanks for reporting!
  11. Hi, This is detected by our MachineLearning engine, which helps to protect even better against 0day threats. Unfortunately, as this is a heuristic engine, it's possible False Positives happen. Also see here for more explanation: https://forums.malwarebytes.com/topic/238670-machinelearninganomalous-detections-and-explanation/ Thanks for reporting these, as this helps to finetune the engine, so these won't be detected in the future anymore. This should be fixed by now. Please give it some time (max 10 minutes) in order to have it populate, so detection won't happen anymore.
  12. Hi, This is detected by our MachineLearning engine, which helps to protect even better against 0day threats. Unfortunately, as this is a heuristic engine, it's possible False Positives happen. Also see here for more explanation: https://forums.malwarebytes.com/topic/238670-machinelearninganomalous-detections-and-explanation/ Thanks for reporting these, as this helps to finetune the engine, so these won't be detected in the future anymore. This should be fixed by now. Please give it some time (max 10 minutes) in order to have it populate, so detection won't happen anymore.
  13. Hi, Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal. This file has been whitelisted for our commercial products already and it is not detected anymore. This will eventually fix itself in Virustotal as well, as
  14. Hi, This is detected by our MachineLearning engine, which helps to protect even better against 0day threats. Unfortunately, as this is a heuristic engine, it's possible False Positives happen. Also see here for more explanation: https://forums.malwarebytes.com/topic/238670-machinelearninganomalous-detections-and-explanation/ Thanks for reporting these, as this helps to finetune the engine, so these won't be detected in the future anymore. This should be fixed by now. Please give it some time (max 10 minutes) in order to have it populate, so detection won't happen anymore.
  15. Hi, This is indeed a false positive by our additional machinelearning engine we have implemented. This will get fixed. Thanks for reporting!
  16. Hi, This is indeed a false positive by our additional machinelearning engine we have implemented. This will get fixed. Thanks for reporting!
  17. Hi, This is indeed a false positive by our additional machinelearning engine we have implemented. This will get fixed. Thanks for reporting!
  18. Hi, This is detected by our MachineLearning engine, which helps to protect even better against 0day threats. Unfortunately, as this is a heuristic engine, it's possible False Positives happen. Also see here for more explanation: https://forums.malwarebytes.com/topic/238670-machinelearninganomalous-detections-and-explanation/ Thanks for reporting these, as this helps to finetune the engine, so these won't be detected in the future anymore. This should be fixed by now. Please give it some time (max 10 minutes) in order to have it populate, so detection won't happen anymore.
  19. Hi, This is indeed a false positive by our additional machinelearning engine we have implemented. This will get fixed. Thanks for reporting!
  20. Hi, Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal. This file has been whitelisted for our commercial products already and it is not detected anymore. This will eventually fix itself in Virustotal as well, as
  21. Hi, This is indeed a false positive by our additional machinelearning engine we have implemented. This will get fixed. Thanks for reporting!
  22. Hi, Thanks for reporting. This will be reviewed and adjusted if needed.
  23. Hi, Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal. This file has been whitelisted for our commercial products already and it is not detected anymore. This will eventually fix itself in Virustotal as well, as
  24. Thank you! This certainly helps!
  25. No, it won't be needed everytime. Normally, it's ok with 1 file to add to the machinelearning logic to retrain on it. But if we have more than 1 version of the same, it speeds up training, as it can do better comparison. But normally, in a 2-3 hours, these and future versions shouldn't be detected anymore anyway.
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