DdgeC Posted April 23, 2021 ID:1452972 Share Posted April 23, 2021 Hi, Would like to know if this is a false positive. Will also include a .zip of the file in question, but NortonInsight detects the file as safe, having thousands of users, and originating from Sony Online Entertainment. Thanks! MALWARE DETECTION LOG FILE - Copy.txt File: FalsePositive.zip Link to post Share on other sites More sharing options...
Staff Atribune Posted April 23, 2021 Staff ID:1452973 Share Posted April 23, 2021 I cannot recreate the detection here, can you please zip and upload the following directory C:\ProgramData\Malwarebytes\MBAMService\LOGS Link to post Share on other sites More sharing options...
DdgeC Posted April 23, 2021 Author ID:1452975 Share Posted April 23, 2021 LOGS.zip Link to post Share on other sites More sharing options...
Staff Atribune Posted April 23, 2021 Staff ID:1452978 Share Posted April 23, 2021 This appears to be fixed, can you please try a rescan? Link to post Share on other sites More sharing options...
DdgeC Posted April 23, 2021 Author ID:1452987 Share Posted April 23, 2021 Still pops up. Link to post Share on other sites More sharing options...
Staff cli Posted April 23, 2021 Staff ID:1453002 Share Posted April 23, 2021 Please do the following to clear your hubble cache: Click on the Malwarebytes icon in the system tray Select "Quit Malwarebytes" Navigate to %PROGRAMDATA%\Malwarebytes\MBAMService Delete the file HubbleCache Open Malwarebytes Link to post Share on other sites More sharing options...
DdgeC Posted April 23, 2021 Author ID:1453004 Share Posted April 23, 2021 3 minutes ago, cli said: Please do the following to clear your hubble cache: Click on the Malwarebytes icon in the system tray Select "Quit Malwarebytes" Navigate to %PROGRAMDATA%\Malwarebytes\MBAMService Delete the file HubbleCache Open Malwarebytes And then run another scan, or...? Link to post Share on other sites More sharing options...
DdgeC Posted April 23, 2021 Author ID:1453006 Share Posted April 23, 2021 Still comes up. Link to post Share on other sites More sharing options...
DdgeC Posted April 24, 2021 Author ID:1453008 Share Posted April 24, 2021 Reinstalled the program; no longer comes up. Just to be clear, was this a false positive or should I be concerned? Link to post Share on other sites More sharing options...
Staff cli Posted April 24, 2021 Staff ID:1453010 Share Posted April 24, 2021 This was a false positive. I just whitelisted another file that was in your mbamservicelog and not your scan log. Thanks for reporting. Link to post Share on other sites More sharing options...
DdgeC Posted April 24, 2021 Author ID:1453011 Share Posted April 24, 2021 1 minute ago, cli said: This was a false positive. I just whitelisted another file that was in your mbamservicelog and not your scan log. Thanks for reporting. No problem. Thanks for the help, guys. Link to post Share on other sites More sharing options...
SRC4UTech Posted April 24, 2021 ID:1453021 Share Posted April 24, 2021 Scan is declaring FALSE Positives, I've worked with this software for 10 years, please clear them as we have thousands of customers who will be calling me to fix this! Thank you, Kevin LOGS.7z MalWareBytes FALSE POSITIVES.txt Link to post Share on other sites More sharing options...
Staff cli Posted April 24, 2021 Staff ID:1453035 Share Posted April 24, 2021 The detections you have are typically when "expert system algorithms" is enabled, but it is disabled by default. Can you attach the detected files? Thanks. Link to post Share on other sites More sharing options...
SRC4UTech Posted April 24, 2021 ID:1453038 Share Posted April 24, 2021 SRC4U DLL FILES.7z Link to post Share on other sites More sharing options...
SRC4UTech Posted April 24, 2021 ID:1453039 Share Posted April 24, 2021 Attached files as zipped SRC4U DLL FILES.7z Link to post Share on other sites More sharing options...
Staff cli Posted April 24, 2021 Staff ID:1453042 Share Posted April 24, 2021 Thanks for reporting, this will be fixed in 10 minutes. Link to post Share on other sites More sharing options...
jamsoft Posted June 20, 2022 ID:1521168 Share Posted June 20, 2022 Please check false positive FileList.zip HeavyLoad-x64.zip TreeSizeFree-Portable.zip FalsePositive.7z Link to post Share on other sites More sharing options...
Porthos Posted June 20, 2022 ID:1521193 Share Posted June 20, 2022 3 hours ago, jamsoft said: Please check false positive Please see here. Link to post Share on other sites More sharing options...
jamsoft Posted June 20, 2022 ID:1521203 Share Posted June 20, 2022 Link to post Share on other sites More sharing options...
Porthos Posted June 20, 2022 ID:1521204 Share Posted June 20, 2022 @jamsoft The engine format and configuration in VirusTotal is different than the consumer and corporate products’ default configuration. In VirusTotal Malwarebytes uses a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal. This will eventually fix itself in Virustotal as well, as Malwarebytes has no control over this. Virus Total is having trouble reaching Malwarebytes cloud. Link to post Share on other sites More sharing options...
FJSOFT Posted September 19, 2022 ID:1533331 Share Posted September 19, 2022 Hi I am the author of MyPhoneExplorer. The newest update throws a Malware.Heuristic.1003 fault. I am sure its a fals positive. Please fix this so that my users get not unsettled. Many thanks for your help MyPhoneExplorer_2.0.zip Link to post Share on other sites More sharing options...
Porthos Posted September 19, 2022 ID:1533360 Share Posted September 19, 2022 (edited) 22 minutes ago, FJSOFT said: The newest update throws a Malware.Heuristic.1003 fault. The attached file is not detected by the consumer or commercial versions of Malwarebytes. The engine format and configuration in VirusTotal is different than the consumer and corporate products’ default configuration. In VirusTotal Malwarebytes uses a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal. This will eventually fix itself in Virustotal as well, as Malwarebytes has no control over this. Virus Total is having trouble reaching Malwarebytes cloud. Edited September 19, 2022 by Porthos Link to post Share on other sites More sharing options...
FJSOFT Posted September 19, 2022 ID:1533395 Share Posted September 19, 2022 Wow, many thanks for this very quick support! 1 Link to post Share on other sites More sharing options...
FJSOFT Posted September 27, 2022 ID:1535598 Share Posted September 27, 2022 This is the answer from VirusTotal: Quote We don't scan files or URLs ourselves. We receive results from different AV vendors. If it's still listed as malware in our results it's because the AV vendor hasn't sent us updated results. Once they send us updated results, the information is automatically updated in VirusTotal. Please contact the AV vendor and let them know that they have to send updated results to VirusTotal. Thank you Hmm, how i should proceed to get this issue fixed? Link to post Share on other sites More sharing options...
Staff cli Posted September 28, 2022 Staff ID:1535796 Share Posted September 28, 2022 I just reanalyzed the file and it's no longer detected. https://www.virustotal.com/gui/file/89f75f28ab0fa1cabc67dd90889977ecd2c2b0b71274373c5d64b6abbe101305/detection Thanks for reporting. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now