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cli

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About cli

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  1. Can you complete the following to clear hubblecache? Totally exit/shutdown Malwarebytes. Go to here in explorer: C:\ProgramData\Malwarebytes\MBAMService Delete the following file only: hubblecache Then you can restart MBAM and the cache file will rebuild on the next scan. Thanks.
  2. Can you attach the file you unquarrantined? Then, follow what AdvancedSetup posted and then attach mbst-grab-results.zip? Thanks
  3. Thanks, I see that the file was whitelisted the day you posted. Sorry we didn't let you know. Let us know if you're having any other problems with this.
  4. Thanks for reporting, this has been fixed and may take around 10 minutes to see the change.
  5. Please provide the file and logs and we'll take a look. Thanks.
  6. cli

    ProtonVPN

    This has already been fixed, please update your database.
  7. We've whitelisted it in the application's db as well as in Browser Guard as shown above. Let us know if it is still being detected. If it is, I'll require logs to further assist you.
  8. Your customers should have a Update package version of at least 1.0.12971. Thanks.
  9. These have been fixed. Please ask your customers to update. As for how to avoid it in the future, please read MachineLearning/Anomalous Detections and Explanation
  10. Do you know what specifically is being detected? I was not able to replicate the detection. If there are logs, it would help us a lot. Thanks.
  11. Can you attach the logs? You can also add an exclusion to keep it from happening.
  12. Sorry for the late reply. The file attached has been whitelisted. Are you still seeing the detection after adding the exclusion? If you are, I'll need additional logs.
  13. Can you provide the file being detected? Also, in case it happens again, you can create an exclusion for the folder to prevent this from happening.
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