Malwarebytes has stopped working

[naraken90]

MB keeps crashing while trying to launch it on systray
This was working fine yesterday
Its giving me this problem details

Quote

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    mbam.exe
  Application Version:    4.0.0.932
  Application Timestamp:    60530b49
  Fault Module Name:    Qt5Core.dll
  Fault Module Version:    5.14.1.0
  Fault Module Timestamp:    60397225
  Exception Code:    c0000005
  Exception Offset:    001c046e
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
 

Tried to reinstalled it but nothing worked
Thanks

[naraken90]

And this

  

Quote

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    mbam.exe
  Application Version:    4.0.0.932
  Application Timestamp:    60530b49
  Fault Module Name:    mbam.exe
  Fault Module Version:    4.0.0.932
  Fault Module Timestamp:    60530b49
  Exception Code:    c0000005
  Exception Offset:    000bef87
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    bb10
  Additional Information 2:    bb10493e3b60e6f21f12f2f424bc858b
  Additional Information 3:    d2e6
  Additional Information 4:    d2e69c842766940e3f85ee5c7b89487e

 

[exile360]

Greetings,

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks

[naraken90]

I see.
Followed all the steps above. 
Here is the file it's generated. 
Hope this help!
It's really strange that it stopped working while this software working just yesterday.
Thanks

mbst-grab-results.zip

[Porthos]

3 minutes ago, naraken90 said:

Here is the file it's generated. 

Quote

Controllers Version:     1.0.1236

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let me know if that clears up the issue or not.

[naraken90]

I'm sorry but could you guide me step by step? 
Should I click the 'Clean' or the 'Repair System' with all the options below it checked?

[Porthos]

2 minutes ago, naraken90 said:

Should I click the 'Clean' or the 'Repair System'

 

[naraken90]

It directly asking me to reinstall MB without restarting.

[Porthos]

Just now, naraken90 said:

It directly asking me to reinstall MB without restarting.

Ok. click yes. then get me a new set of logs from the support tool

[naraken90]

Now it says this

[Porthos]

2 minutes ago, naraken90 said:

Now it says this

Get what ever updates Windows will offer for Windows 7.

To ensure that your Windows 7 PC is up to date with the latest Microsoft Windows updates follow the steps below:

• Click the Start Menu
• In the Search Bar, search for Windows Update
• Select the Windows Update from the top of the search list
• Click on the Check for Updates button.  Select any updates that are found to install.

If Windows Update says your device is up to date, you have all the updates that are currently available.

[naraken90]

Windows couldn't search for new update

[AdvancedSetup]

Hello @naraken90

Due to the age of your computer it's probably best we get a different set of logs and I'll see if I can walk you through updating your computer. There are some updates but you cannot update directly through Microsoft updates for some of them as Microsoft has stopped supporting Windows 7

 

Never mind. I found you do have the FRST logs

 

C:\Users\ramirez\Downloads\FRSTEnglish.exe

Let me review and get back to you soon.

 

Edited April 15, 2021 by AdvancedSetup
updated information

[AdvancedSetup]

The following is not good.

System errors:
=============
Error: (04/15/2021 06:18:28 PM) (Source: Disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \...\DR1.

There could be different issues for this but often it's due to a failing hard drive. Please make sure  your data is backed up to an external USB hard drive. Then run the following.

Start an Admin command prompt using CMD.EXE and then type in the following.

ECHO Y|CHKDSK C: /R

Then restart the computer and let it run. This will probably take a few hours or more to run so make sure you have time to run it.

Let us know once this is done

Thanks

 

[naraken90]

I see. 
I deleted the old installer and the newer installer seems keep asking for update.
But isn't it will also going to make the other software malfunction?
It seems MB is the only that keeps crashing.

[AdvancedSetup]

I'll help you update your computer but you need to check and see why you're having a disk error