Gwilhelm Posted February 4, 2021 ID:1436720 Share Posted February 4, 2021 While installing MalwareBytes Endpoint agent I receive a popup that says "Installing on Windows 7 requires KB3140245" I click OK and the installation fails with the following error. 0x80070643 - Fatal error during installation. I have attached the log file. When I get the update KB3140245 and attempt to install it I get an error that says "This update is not applicable to your computer". The computer have updated patches and I have restarted but it makes no difference. So far I have three Win7 machines I get this error while attempting to install. Malwarebytes_Endpoint_Agent_20210204174937.log Link to post Share on other sites More sharing options...
Porthos Posted February 4, 2021 ID:1436724 Share Posted February 4, 2021 Stupid question here... Are you installing the correct package for that KB? Are you using an administrator account to do so? https://www.catalog.update.microsoft.com/search.aspx?q=kb3140245 There might be something more going on on those 3 machines. Link to post Share on other sites More sharing options...
Gwilhelm Posted February 4, 2021 Author ID:1436726 Share Posted February 4, 2021 I've tried both patches for Win7. get the same result. Link to post Share on other sites More sharing options...
Porthos Posted February 4, 2021 ID:1436727 Share Posted February 4, 2021 1 minute ago, Gwilhelm said: I've tried both patches for Win7. get the same result. Personally, I refuse to support any system with an unsupported OS. How many windows 7 computers do you have to support? Link to post Share on other sites More sharing options...
Gwilhelm Posted February 4, 2021 Author ID:1436728 Share Posted February 4, 2021 I have several. Regardless whether you refuse or not I need to get this installed.. The software says it runs on Win7 SP1 in the system requirements. I don't have the option to upgrade those machines right now. Is there someone on the forum that will help? Link to post Share on other sites More sharing options...
Porthos Posted February 4, 2021 ID:1436730 Share Posted February 4, 2021 (edited) 18 minutes ago, Gwilhelm said: Regardless whether you refuse or not I need to get this installed.. I did not mean it exactly the way you took it. I understand your predicament. 18 minutes ago, Gwilhelm said: Is there someone on the forum that will help? Do you have physical access to the computers? With the above info I can find some assistance for you. Edited February 4, 2021 by Porthos Link to post Share on other sites More sharing options...
Porthos Posted February 4, 2021 ID:1436738 Share Posted February 4, 2021 @AlexSmith Could you find someone to assist this user please. Link to post Share on other sites More sharing options...
Gwilhelm Posted February 5, 2021 Author ID:1436749 Share Posted February 5, 2021 Anyway. I do not have physical access to the computers. I am working remotely. Is there something that you can glean from the logs? Link to post Share on other sites More sharing options...
AlexSmith Posted February 5, 2021 ID:1436770 Share Posted February 5, 2021 2 hours ago, Gwilhelm said: Anyway. I do not have physical access to the computers. I am working remotely. Is there something that you can glean from the logs? Sorry for the delay here, I have sent a notification to the Business Support team. If you haven't already done so, please create a business support ticket here: https://support.malwarebytes.com/hc/en-us/requests/new Link to post Share on other sites More sharing options...
AlexSmith Posted February 5, 2021 ID:1436772 Share Posted February 5, 2021 @Gwilhelm based on the KB being presented and the system requirements for Windows 7 SP1, it sounds like the issue is that Transport Layer Security (TLS) 1.2 is not enabled on the device or the required KB is missing. If you have verified that KB3140245 or one that supersedes it is installed, then you will want to verify TLS 1.2 is actually enabled. More information on that can be found here: https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392 One last thing to check, also make sure .NET 4.5.2 or higher is installed too. That is also needed in addition to TLS 1.2 support on Windows 7 SP1. If needed, the full system requirements can be found here: https://support.malwarebytes.com/hc/en-us/articles/360038522274 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 5, 2021 Root Admin ID:1436788 Share Posted February 5, 2021 As support from Microsoft for Windows 7 has expired you may wish to also review the following links which can help you to obtain at least the very latest updates to the operating system that were available at the time support expired to help prevent some exploits. Try the link that @AlexSmith provided first, then if needed review the other links below. How to obtain and install Windows 7 SP2 Microsoft .NET Framework 4.8 offline installer for Windows You will almost certainly have to use the Microsoft Catalog Sever to obtain some of these updates. If you have questions or need additional assistance please let me know as I've updated quite a few Windows 7 systems this past year for various users. Thank you @Gwilhelm Link to post Share on other sites More sharing options...
Staff JonIrenicus Posted February 5, 2021 Staff ID:1436853 Share Posted February 5, 2021 (edited) @Gwilhelm If you search through your KB updates could we find KB3161949 and KB3125574 if they are installed and remove those as they should allow for KB3140245 to install if it is not currently installed on the endpoint then we can try finalizing the Malwarebytes Installation again. Edited February 5, 2021 by AdvancedSetup corrected font issue 1 Link to post Share on other sites More sharing options...
Gwilhelm Posted February 5, 2021 Author ID:1436867 Share Posted February 5, 2021 Thank you! Removing those two KB's allowed KB3140245 to install and the MalwareBytes install to complete successfully. Link to post Share on other sites More sharing options...
Staff JonIrenicus Posted February 5, 2021 Staff ID:1436871 Share Posted February 5, 2021 Glad to hear, we've seen this periodically on Windows 7 SP1 so if you run into that on any other machines the same process should clear that error but if you have any other inquiries just let us know! Link to post Share on other sites More sharing options...
Gwilhelm Posted February 5, 2021 Author ID:1436873 Share Posted February 5, 2021 I have a support ticket opened as well. I'll get that closed. Thank you again! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 5, 2021 Root Admin ID:1436899 Share Posted February 5, 2021 Glad that was able to resolve the installation issue for you @Gwilhelm You should be able to reinstall those updates again though now that the program has been installed. Link to post Share on other sites More sharing options...
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