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My computer does a * Your computer is offline, your computer is online *

Freckles

By Freckles
in Resolved Malware Removal Logs

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Freckles

Freckles

Posted
Posted

Example: I am at Facebook scrolling and I cant scroll.

 

Then:

 

A pop up on the left side says * Your Computer is Offline *

 

Then in a few minutes a pop up comes up in the same place *Your computer is Online*

 

Then I can scroll again on Facebook.

 

What can I do to start figuring this out ?

 

I have a new hp computer with windows 10

I have a cable hooking my computer to my wifi router then a cable to my home box thing (Internet, phone, Tv etc)

 

This computer can work ether with WiFi or a Cable and I am using a Cable.

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Porthos

Porthos

Posted
Posted
13 minutes ago, Freckles said:

What can I do to start figuring this out ?

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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Porthos

Porthos

Posted
Posted

First, Please restart the computer.

Quote

Pending File Rename Operations
==================================
C:\Users\autos\AppData\Local\Temp\nsl97AF.tmp\p\pfBL.dll                             
C:\Users\autos\AppData\Local\Temp\nsl97AF.tmp\p\                                     
C:\Users\autos\AppData\Local\Temp\nsl97AF.tmp\                                       
C:\windows\AppCompat\Programs\Amcache.hve.tmp                                         > \C:\windows\AppCompat\Programs\Amcache.hve
C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp                                     > \C:\windows\AppCompat\Programs\Amcache.hve.tmp
C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp                                 > \C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp
c:\program files\common files\microsoft shared\clicktorun\backup\bd08a619-8ed6-4cd4-828e-58a31ea34433\vcruntime140_1.dll
c:\program files\common files\microsoft shared\clicktorun\backup\bd08a619-8ed6-4cd4-828e-58a31ea34433\vcruntime140.dll
c:\program files\common files\microsoft shared\clicktorun\backup\bd08a619-8ed6-4cd4-828e-58a31ea34433\officeclicktorun.exe
c:\program files\common files\microsoft shared\clicktorun\backup\bd08a619-8ed6-4cd4-828e-58a31ea34433\msvcp140.dll
c:\program files\common files\microsoft shared\clicktorun\backup\bd08a619-8ed6-4cd4-828e-58a31ea34433\apiclient.dll
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\backup\BD08A619-8ED6-4CD4-828E-58A31EA34433
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\vcruntime140_1.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\vcruntime140.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\streamserver.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\repoman.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\officeclicktorun.exe
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\msvcp140.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\msix.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\apiclient.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332   
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\Updates                    
C:\windows\fonts\OFFSYM.TTF                                                          
C:\windows\fonts\OFFSYMB.TTF                                                         
C:\windows\fonts\OFFSYML.TTF                                                         
C:\windows\fonts\OFFSYMSB.TTF                                                        
C:\windows\fonts\OFFSYMSL.TTF                                                        
C:\windows\fonts\OFFSYMXL.TTF                                                        
C:\windows\fonts\flat_officeFontsPreview.ttf                                         
C:\windows\system32\spool\V4Dirs\3B103555-B4C7-47BE-9C89-D17CDB1DE6FD\94766af2.BUD   
C:\windows\system32\spool\V4Dirs\3B103555-B4C7-47BE-9C89-D17CDB1DE6FD\94766af2.gpd   
C:\windows\system32\spool\V4Dirs\3B103555-B4C7-47BE-9C89-D17CDB1DE6FD                
C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp.tmp                             > \C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root\vfs\programfilescommonx64\microsoft shared\office16\mso98win32client.dll
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root\vfs\programfilescommonx64\microsoft shared\office16\mso40uiwin32client.dll
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root\vfs\programfilescommonx64\microsoft shared\office16\mso30win32client.dll
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root\vfs\programfilescommonx64\microsoft shared\office16\mso20win32client.dll
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root\vfs\programfilescommonx64\microsoft shared\office16\mso.dll
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root\vfs\programfilescommonx64\microsoft shared\office16
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root\vfs\programfilescommonx64\microsoft shared
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root\vfs\programfilescommonx64
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root\vfs
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root\office16\winword.exe
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root\office16
c:\program files\microsoft office\updates\download\packagefiles\bd08a619-8ed6-4cd4-828e-58a31ea34433\root
C:\Program Files\Microsoft Office\Updates\Download\PackageFiles\BD08A619-8ED6-4CD4-828E-58A31EA34433
C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp.tmp.tmp                         > \C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp.tmp
C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp.tmp.tmp.tmp                     > \C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp.tmp.tmp
C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp.tmp.tmp.tmp.tmp                 > \C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp.tmp.tmp.tmp
c:\program files\common files\microsoft shared\clicktorun\backup\dcb3e751-7603-489e-9183-dd57f577f7c2\vcruntime140_1.dll
c:\program files\common files\microsoft shared\clicktorun\backup\dcb3e751-7603-489e-9183-dd57f577f7c2\vcruntime140.dll
c:\program files\common files\microsoft shared\clicktorun\backup\dcb3e751-7603-489e-9183-dd57f577f7c2\officeclicktorun.exe
c:\program files\common files\microsoft shared\clicktorun\backup\dcb3e751-7603-489e-9183-dd57f577f7c2\msvcp140.dll
c:\program files\common files\microsoft shared\clicktorun\backup\dcb3e751-7603-489e-9183-dd57f577f7c2\apiclient.dll
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\backup\DCB3E751-7603-489E-9183-DD57F577F7C2
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20404\vcruntime140_1.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20404\vcruntime140.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20404\streamserver.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20404\repoman.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20404\officeclicktorun.exe
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20404\msvcp140.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20404\msix.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20404\apiclient.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20404   
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\vcruntime140_1.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\vcruntime140.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\officeclicktorun.exe
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\msvcp140.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332\apiclient.dll
c:\program files\common files\microsoft shared\clicktorun\updates\16.0.13426.20332   
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\Updates                    
C:\windows\fonts\OFFSYM.TTF                                                          
C:\windows\fonts\OFFSYMB.TTF                                                         
C:\windows\fonts\OFFSYML.TTF                                                         
C:\windows\fonts\OFFSYMSB.TTF                                                        
C:\windows\fonts\OFFSYMSL.TTF                                                        
C:\windows\fonts\OFFSYMXL.TTF                                                        
C:\windows\fonts\flat_officeFontsPreview.ttf                                         
C:\windows\system32\spool\V4Dirs\D2CF3527-C254-4FC8-9E0E-7D129A7525EF\94766af2.BUD   
C:\windows\system32\spool\V4Dirs\D2CF3527-C254-4FC8-9E0E-7D129A7525EF\94766af2.gpd   
C:\windows\system32\spool\V4Dirs\D2CF3527-C254-4FC8-9E0E-7D129A7525EF                
C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp.tmp.tmp.tmp.tmp.tmp             > \C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp.tmp.tmp.tmp.tmp
C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp.tmp.tmp.tmp.tmp.tmp.tmp         > \C:\windows\AppCompat\Programs\Amcache.hve.tmp.tmp.tmp.tmp.tmp.tmp.tmp.tmp

 

 

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Freckles

Freckles

Posted
  • Author
Posted

It is a bit better , but it is still doing that.

I try to go to a web site, it is no internet, then I reload or wait a couple minutes and there is internet - over and over and over.

 

I have noticed if I unplug and re plug the Wifi router(I have a direct line to it, not using wifi for computer) it works better.

 

Also something that may or may not be relevant:

We have been doing Church on Sunday on a zoom call.

 

And the last couple Sundays it has been what I call buffering all during the call.

The preacher suddenly freezes on the video then goes real fast to catch up, then talks normally, then does it again, and again, and again - all throughout the zoom call.

 

I wonder if its not me, not my computer etc but - could it be the entire towns internet system ?

 

 

 

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  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

You can try the following clean up script.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • 2 weeks later...
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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