Angela0009 Posted November 23, 2020 ID:1422667 Share Posted November 23, 2020 (edited) I have tried to get in touch with Malwarebytes but next to impossible..... Last week I downloaded and paid for my subscription but have since discovered that the Malwarebytes subscription only covers desktops and not iPad/iPhone in Australia, therefore, I would like to get a refund as I need protection on 2 iMacs, 2 iPads & 2 iPhones. Their product only seems to cover me for the 2 iMacs. Any advice on how I can obtain a refund. I have lodged help tickets but no responses at all.... Edited November 23, 2020 by AdvancedSetup corrected font issue Link to post Share on other sites More sharing options...
alvarnell Posted November 23, 2020 ID:1422675 Share Posted November 23, 2020 It's the weekend before a holiday week, so at best you will have to wait on the customer support staff to get to your help tickets, no sooner than 12 hours from now. Nobody in this Forum will be able to help you with any subscription issues. Perhaps if you can post the ticket numbers here, someone from the staff can help expedite things. Link to post Share on other sites More sharing options...
Angela0009 Posted November 23, 2020 Author ID:1422676 Share Posted November 23, 2020 Many thanks for that. The ticket number is Malwarebytes Support Ticket 3273145! Link to post Share on other sites More sharing options...
Porthos Posted November 23, 2020 ID:1422682 Share Posted November 23, 2020 1 hour ago, Angela0009 said: . I have lodged help tickets but no responses at all.... It can take over a week to get a response other the automated ticket number. If you submitted more tickets, The que starts over with the last ticket. Thanks for the ticket number. Please do not submit any new tickets. Link to post Share on other sites More sharing options...
Angela0009 Posted November 23, 2020 Author ID:1422685 Share Posted November 23, 2020 That sounds great, I shall not submit any more tickets and hopefully I should hear! Link to post Share on other sites More sharing options...
Angela0009 Posted November 23, 2020 Author ID:1422903 Share Posted November 23, 2020 Refund received! Case closed. 1 Link to post Share on other sites More sharing options...
Porthos Posted November 23, 2020 ID:1422904 Share Posted November 23, 2020 1 minute ago, Angela0009 said: Refund received! Case closed. Thanks for the status update. Link to post Share on other sites More sharing options...
Angela0009 Posted November 23, 2020 Author ID:1422905 Share Posted November 23, 2020 Do I need to do anything to close this page please? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 23, 2020 Root Admin ID:1422907 Share Posted November 23, 2020 No, the topic does not need to be closed. We can close it though Thank you and stay safe out there Thank you for using Malwarebytes Link to post Share on other sites More sharing options...
Angela0009 Posted November 23, 2020 Author ID:1422908 Share Posted November 23, 2020 Perhaps close it if you can as I now won't be using Malwarebytes. Thanks for your help! Link to post Share on other sites More sharing options...
Recommended Posts