tkmops Posted January 31, 2020 Author ID:1359636 Share Posted January 31, 2020 OK, will do, as soon as current D/L is done, and I have disconnected from the Internet. Link to post Share on other sites More sharing options...
tkmops Posted January 31, 2020 Author ID:1359653 Share Posted January 31, 2020 Search done, found it in Desktop (C:\Users\Tod Admin)(I must be signed in another account...that's why the desktop was not showing it?) attached. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted January 31, 2020 ID:1359654 Share Posted January 31, 2020 7 minutes ago, tkmops said: Search done, found it in Desktop (C:\Users\Tod Admin)(I must be signed in another account...that's why the desktop was not showing it?) attached. mbst-grab-results.zip 7.46 MB · 0 downloads Before anything else I noticed the computer is needing a restart. Quote Pending Windows Update Reboot ================================== A reboot is pending Windows Update: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired Windows Update: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\RebootPending Windows Update: C:\Windows\WinSxS\pending.xml Link to post Share on other sites More sharing options...
tkmops Posted January 31, 2020 Author ID:1359657 Share Posted January 31, 2020 6 minutes ago, Porthos said: Before anything else I noticed the computer is needing a restart. I did a Win update a few days ago, and thought all updates had been installed...I see in view update history, 2 updates are pending....will reboot and post back later. If I don't post back within a reasonable time, then my PC has crashed(which has happened in the past after Win updates), and will post back when I can. Link to post Share on other sites More sharing options...
exile360 Posted January 31, 2020 ID:1359666 Share Posted January 31, 2020 Thanks, hopefully you won't suffer another crash, but please let us know how it goes. I also saw an item for Malwarebytes among the items awaiting a reboot so that may be part of the issue as well, and if so, the reboot should resolve it assuming it is able to install correctly on reboot. I also noticed that you have Windows Media Player excluded from Malwarebytes for both Malware Protection and Ransomware Protection, is there any particular reason you created these exclusions? I just want to make sure we aren't skipping over any other issues that might be relevant: Exclusion Info: ================================== Malware Exclusions: C:\Program Files (x86)\Windows Media Player [folder] C:\Program Files (x86)\Windows Media Player\wmplayer.exe [file] E:\Program Files\Windows Media Player [folder] I:\Program Files\Windows Media Player [folder] I:\Program Files (x86)\Windows Media Player [folder] Ransomware Exclusions: C:\Program Files (x86)\Windows Media Player [folder] C:\Program Files (x86)\Windows Media Player\wmplayer.exe [file] E:\Program Files\Windows Media Player [folder] I:\Program Files\Windows Media Player [folder] I:\Program Files (x86)\Windows Media Player Link to post Share on other sites More sharing options...
Porthos Posted February 1, 2020 ID:1359668 Share Posted February 1, 2020 (edited) On 1/31/2020 at 2:08 PM, tkmops said: I must be signed in another account...that's why the desktop was not showing it I also suggest if you are not already doing it make sure you log out of an account instead of just switching. Also speaking of exclusions. Seems you are using MSE Add the following exclusions to MSE C:\Windows\System32\drivers\mbae64.sysC:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\MbamElam.sysC:\Windows\System32\drivers\MBAMChameleon.sysC:\Windows\System32\drivers\MBAMSwissArmy.sysC:\Windows\system32\Drivers\farflt.sys Add to Process exclusions the following files. (copy and paste works best on these) C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe Folders Also the MB folder in Program Files and the one in Program Data (it is hidden by default) C:\Program Files\Malwarebytes C:\ProgramData\Malwarebytes (Enable hidden files to add this one.) Then add MSE to Malwarebytes Add to the Allow List in Malwarebytes for Windows v4. Edited February 22, 2020 by AdvancedSetup updated links Link to post Share on other sites More sharing options...
exile360 Posted February 1, 2020 ID:1359732 Share Posted February 1, 2020 By the way, if you have multiple users active at the same time that could definitely be the cause of the higher than normal RAM usage since the same service must monitor all processes and threads for all active users on the system. If you are loading up 2 or more users when you boot your system, try logging into just one account instead and see what the RAM usage is to verify. Link to post Share on other sites More sharing options...
tkmops Posted February 10, 2020 Author ID:1361507 Share Posted February 10, 2020 Sorry for the delay in getting back to you. Just as I was about to re-boot my PC, I got a call that I needed to go out-of-town on a work consultation emergency. I'm on call 24/7/365 to companies that still use IBM 360-390 mainframes, and/or Cobol/Assembler issues. Got back last night, and was able to boot up...the MBAMService was/and still is about 357,680k. So, I'm guessing that the high memory usage from last week was from Win and/or Malwarebytes updates not fully installed? Should I download another 'mb-support-1.5.4.760.exe'(or a newer one), and do another check? Regarding your post about being signed into multiple accounts at the same time...I sign into one account at a time. Once in a while I will switch to another account, if my main account is having issues, just to see what's going on, then log out of that account. I don't have multiple accounts running at the same time. I'm not sure why the 'mbst-grab-results.zip' got put into a non-signed into account(admin), and not to my signed into account desktop. I use my 'standard' account for better security. So, I think we're all good...thanks for your help😊 Link to post Share on other sites More sharing options...
exile360 Posted February 10, 2020 ID:1361515 Share Posted February 10, 2020 Excellent, I'm glad it's doing better now. 400,000k sounds a lot more reasonable. Please let us know if you experience any further issues, but otherwise as long as everything is working well now you should be good. Link to post Share on other sites More sharing options...
tkmops Posted February 10, 2020 Author ID:1361533 Share Posted February 10, 2020 Again, thanks for all your help and patience during this process.😊 Link to post Share on other sites More sharing options...
exile360 Posted February 10, 2020 ID:1361540 Share Posted February 10, 2020 You're very welcome, we're glad to help Link to post Share on other sites More sharing options...
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