Billy9494 Posted November 22, 2019 ID:1346787 Share Posted November 22, 2019 Please help. I've been trying to install Malwarebytes , however just as the installation is about to finish it says "an error has occurred." I have attached the zip below as instructed. Can anyone help me understand why this keeps happening? Many thanks! mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted November 22, 2019 ID:1346790 Share Posted November 22, 2019 2 minutes ago, Billy9494 said: Please help. I've been trying to install Malwarebytes , however just as the installation is about to finish it says "an error has occurred." I have attached the zip below as instructed. Can anyone help me understand why this keeps happening? Many thanks! mbst-grab-results.zip 244.28 kB · 0 downloads Uninstall and reinstall using the Malwarebytes Support Toolhttps://support.malwarebytes.com/docs/DOC-2674 Let me know if that clears up the issue or not. Link to post Share on other sites More sharing options...
Billy9494 Posted November 22, 2019 Author ID:1346792 Share Posted November 22, 2019 Thank you for your quick reply. I just tried your suggestion and I still got the same message "an error has occured" Link to post Share on other sites More sharing options...
Billy9494 Posted November 22, 2019 Author ID:1346795 Share Posted November 22, 2019 8 minutes ago, Porthos said: Uninstall and reinstall using the Malwarebytes Support Toolhttps://support.malwarebytes.com/docs/DOC-2674 Let me know if that clears up the issue or not. Thank you for your quick reply. I just tried your suggestion and I still got the same message "an error has occurred" Link to post Share on other sites More sharing options...
Porthos Posted November 22, 2019 ID:1346803 Share Posted November 22, 2019 14 minutes ago, Billy9494 said: Thank you for your quick reply. I just tried your suggestion and I still got the same message "an error has occurred" Please fully disable the following program. Quote Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version: - Tonec Inc.) Then try the full stand alone installer from here. the offline Installer Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 22, 2019 Root Admin ID:1346810 Share Posted November 22, 2019 Hello @Billy9494 The logs actually show the computer appears to be infected and that is more than likely what is causing the issue for you. Please try to follow the directions from the following topic and post back the logs. Thank you Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 25, 2019 Root Admin ID:1347283 Share Posted November 25, 2019 Hi @Billy9494 Just following up to see if you were able to run the requested scan. Please post a follow up when ready Thanks Link to post Share on other sites More sharing options...
Maurice Naggar Posted December 23, 2019 ID:1352285 Share Posted December 23, 2019 Hello @Billy9494 Just checking up. How are things ? Are you still with us ? Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 5, 2020 ID:1354082 Share Posted January 5, 2020 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
Recommended Posts