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Billy9494

Infection issue during install

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Please help. I've been trying to install Malwarebytes , however just as the installation is about to finish it says "an error has occurred." I have attached the zip below as instructed. Can anyone help me understand why this keeps happening? Many thanks!

mbst-grab-results.zip

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2 minutes ago, Billy9494 said:

Please help. I've been trying to install Malwarebytes , however just as the installation is about to finish it says "an error has occurred." I have attached the zip below as instructed. Can anyone help me understand why this keeps happening? Many thanks!

mbst-grab-results.zip 244.28 kB · 0 downloads

Uninstall and reinstall using the Malwarebytes Support Tool
https://support.malwarebytes.com/docs/DOC-2674

Let me know if that clears up the issue or not.

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Thank you for your quick reply. I just tried your suggestion and I still got the same message "an error has occured" :(

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14 minutes ago, Billy9494 said:

Thank you for your quick reply. I just tried your suggestion and I still got the same message "an error has occurred" :(

Please fully disable the following program.

Quote

Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version:  - Tonec Inc.)

Then try the full stand alone installer from here. the offline Installer

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Hello @Billy9494

The logs actually show the computer appears to be infected and that is more than likely what is causing the issue for you.

Please try to follow the directions from the following topic and post back the logs.

Thank you

Ron

 

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Thanks

 

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