three2wenty Posted September 3, 2019 ID:1332821 Share Posted September 3, 2019 @celee sorry to bump an old thread and im sure its been answered before but im having abit of trouble! ............................ i purchased a lifetime key from G2A a few years ago for my pc. I have recently had to do a clean install of windows 10 on my PC as it was stuck in a boot loop and have since lost my lifetime key!!!! It wasnt linked to my malwarebytes account (or cant see it when i log in) so how do i go about getting it back as i think it was just a standalone key i entered in the malwarebytes software after installing it I can show the G2A invoice in my emails etc etc but obviously the link to get it has expired now PLEASE CAN ANYONE HELP?? Link to post Share on other sites More sharing options...
three2wenty Posted September 3, 2019 Author ID:1332822 Share Posted September 3, 2019 ....the purchase was made on May 30th 2015 Link to post Share on other sites More sharing options...
three2wenty Posted September 3, 2019 Author ID:1332823 Share Posted September 3, 2019 also, it has been active since may 30th 2015 up until a few days ago when i had to do a fresh install of windows. so i dont think it was a scam as i would have had it blacklisted along time ago right ? Link to post Share on other sites More sharing options...
Firefox Posted September 3, 2019 ID:1332824 Share Posted September 3, 2019 Hello and Welcome @three2wenty Its always best to start your own topic, especially if the topic is very old. That being said, you will have to contact support and provide your proof of purchase. For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Link to post Share on other sites More sharing options...
three2wenty Posted September 3, 2019 Author ID:1332825 Share Posted September 3, 2019 i have contacted support and started a ticket but i have heard nothing from them as of yet. what is the reply time like usually? the only proof of purchase i have is the invoice from G2A. will this be enough? i cant use the usual route to find my key as it was never bought through malwarebytes themselves and i never go round to trying to link my key to my account Link to post Share on other sites More sharing options...
Firefox Posted September 3, 2019 ID:1332844 Share Posted September 3, 2019 The response time can be about 3 days depending on how busy they are. You will get an automatic reply pretty quickly letting you know what your case number is and such. Be on the lookout for replies, sometimes those replies may go to junk/spam folders. Provide all the info you have, the invoice from G2A may be sufficient, however I don't work for Malwarebytes, so its best to stick with your support ticket you created. Thanks Link to post Share on other sites More sharing options...
Maurice Naggar Posted September 3, 2019 ID:1332859 Share Posted September 3, 2019 Sad to have to say, BUT ... G2A is known to just be a source of illegal / bogus keys. It is NOT a legitimate source. Link to post Share on other sites More sharing options...
mga Posted September 4, 2019 ID:1332886 Share Posted September 4, 2019 To give you a data point, it took me several days to get a licensing question answered by support. 2 or 3 days for a initial, but completely wrong, canned response by a support team member, and then 2 or 3 more days for a better support team member to read and correctly answer my questions. Link to post Share on other sites More sharing options...
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