Popeye Posted July 3, 2019 ID:1320240 Share Posted July 3, 2019 I have 3 Lifetime PC Licenses that I bought through Malwarebytes (Cleverbridge). Two licenses where bought in 2010 and the other in 2011. At that time I bought the licenses with an AOL.com email address and my name. I never made a Malwarebytes Account with these three PC licenses under AOL. Just recently I bought Malwarebytes for Mac license and made a Malwarebytes Account under the email that I am using now. (Gmail.com) and my name. I have no problems with the Mac Account. I am having problems with making an account with the 3 lifetime licenses that I bought. When trying to register an account I get "Name is already Registered". I tried to put the Lifetime licenses in the Mac account I get "Product Already Registered. I still have the emails on AOL.Com from Cleverbridge with all the information, Cleverbridge Reference Numbers, ID Number, Key Number etc. I don't use AOL.com anymore. Can I get these 3 Lifetime Licenses to show up on the Gmail account that I have my Mac License on that is working perfectly with my Mac? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted July 3, 2019 Staff ID:1320241 Share Posted July 3, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted July 3, 2019 ID:1320243 Share Posted July 3, 2019 (edited) 2 minutes ago, Popeye said: Can I get these 3 Lifetime Licenses to show up on the Gmail account that I have my Mac License on that is working perfectly with my Mac? Support are the only ones that can do this for you. Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help Edited July 3, 2019 by Porthos Link to post Share on other sites More sharing options...
Popeye Posted July 3, 2019 Author ID:1320247 Share Posted July 3, 2019 Thank you @Porthos for the quick reply. Yes, Support was my next step. I was just wondering if they can merge 2 email accounts. I'll send in the ticket today and post the results. Thank you. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 3, 2019 ID:1320250 Share Posted July 3, 2019 Hi Popeye. Same as what Porthos mentioned. Not to throw any curve or anything. You can contact Cleverbridge to have their records on your purchases from the past, to update your contact Email address. Just provide them your Full name and the Cleverbridge Reference numbers and your current Email address. Cleverbridge email ( web form) contact page Cleverbridge telephone support ( during business hours) Link to post Share on other sites More sharing options...
Popeye Posted July 3, 2019 Author ID:1320255 Share Posted July 3, 2019 Thank you @Maurice Naggar for the added information. I'll go through Support Ticket first and if that doesn't work out well I try as you posted. Link to post Share on other sites More sharing options...
Maurice Naggar Posted July 3, 2019 ID:1320256 Share Posted July 3, 2019 You are welcome. Yes, do stick with the ticket. My suggestion is not meant as a substitute. It is meant as a way to have your purchase records at Cleverbridge only to reflect your current email address. Think of it as archival record protection. Sincerely, Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 4, 2019 Root Admin ID:1320395 Share Posted July 4, 2019 As Malwarebytes Support is the only one that can correct the issue and the user will open a ticket I will go ahead and close this topic now. Find my premium license keyhttps://support.malwarebytes.com/docs/DOC-1264 Create your My Account profilehttps://support.malwarebytes.com/docs/DOC-1036 Once setup is complete, you are logged into My Account, where you can: manage your subscriptions view your order history retrieve your license keys deactivate your licenses download the latest Malwarebytes software update your billing information Your My Account profile only shows purchases registered to your login email. You must set up a new My Account login for each email address you have registered with Malwarebytes. My Account Login Pagehttps://my.malwarebytes.com/ Contact Malwarebytes Supporthttps://support.malwarebytes.com/community/consumer/pages/contact-us If you do need additional help please let us know and we'll be more than happy to assist you. Link to post Share on other sites More sharing options...
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