Prizrakov Posted March 2, 2019 ID:1301604 Share Posted March 2, 2019 http://prntscr.com/msa5wk Anyone getting same error? Even if i restart computer few times it shows up... Link to post Share on other sites More sharing options...
1PW Posted March 2, 2019 ID:1301626 Share Posted March 2, 2019 (edited) Hello @Prizrakov and In your next reply to this topic, please attach two (2) files: A Screenshot of the error displayed. Open the Malwarebytes GUI -> Reports -> select the relevant error log entry and then select the Export button. Thank you. Edited March 3, 2019 by 1PW Link to post Share on other sites More sharing options...
exile360 Posted March 3, 2019 ID:1301714 Share Posted March 3, 2019 It's the Malwarebytes installer with a modal dialog stating that the computer needs to be restarted to complete the installation. It may be caused by fast startup if that feature is enabled. To check if it's on and to turn it off, please refer to the instructions in the links below along with info on why we recommend keeping it disabled, as it's been known to cause issues not only with Malwarebytes, but with many other programs: herehere If that fails to resolve the issue, then please follow the instructions above from 1PW to provide those logs so that we may dive deeper into the issue and attempt to find a resolution. Please let us know how it goes. Thanks Link to post Share on other sites More sharing options...
Prizrakov Posted March 3, 2019 Author ID:1301796 Share Posted March 3, 2019 @exile360 I've tried disabling fast startup and it didn't help. Any other solution that could maybe work? Thanks. Link to post Share on other sites More sharing options...
Prizrakov Posted March 3, 2019 Author ID:1301798 Share Posted March 3, 2019 2 minutes ago, Prizrakov said: @exile360 I've tried disabling fast startup and it didn't help. Any other solution that could maybe work? Thanks. Malwarebytes is uninstalled completely so i can't open GUI. Link to post Share on other sites More sharing options...
1PW Posted March 3, 2019 ID:1301836 Share Posted March 3, 2019 (edited) Hello @Prizrakov: Please reply with the requested screenshot of any related and remaining error. Thank you. Edited March 4, 2019 by 1PW Link to post Share on other sites More sharing options...
LiquidTension Posted March 4, 2019 ID:1301871 Share Posted March 4, 2019 Hello @Prizrakov, The Malwarebytes installer is calling the built-in cleanup utility (MB-Clean), which results in the reboot prompt depicted in the provided screenshot. After the reboot, the installer is relaunched automatically. If you are seeing the same reboot prompt multiple times, it is likely because MB-Clean is not handling the items detected by the installer that are prompting it to be called in the first place. We'll need to obtain troubleshooting logs to see exactly why MB-Clean is repeatedly being called by the installer. Please carry out steps #4 and #5 in the topic linked below:https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/ Link to post Share on other sites More sharing options...
Prizrakov Posted March 4, 2019 Author ID:1302040 Share Posted March 4, 2019 @LiquidTension Here it is. mbst-grab-results.zip Link to post Share on other sites More sharing options...
LiquidTension Posted March 5, 2019 ID:1302183 Share Posted March 5, 2019 Thanks for the file. Please do the following: Download the following file: https://malwarebytes.box.com/s/m8dnmsoz75w72xlkhnl8ln6fe3b6i1tr Right-click del.bat and click Run as administrator. A file named del_results.txt will be saved to your Desktop. Please attach this. Afterwards, download and run the installer for the latest Malwarebytes version: https://downloads.malwarebytes.com/file/mb3 Please let me know if you encounter any issues. Link to post Share on other sites More sharing options...
Prizrakov Posted March 5, 2019 Author ID:1302193 Share Posted March 5, 2019 @LiquidTension Did it, again same error del_results.txt Link to post Share on other sites More sharing options...
LiquidTension Posted March 6, 2019 ID:1302327 Share Posted March 6, 2019 Thanks. Looks like the mbae64.sys driver file was not deleted successfully. Please use the Malwarebytes Support Tool to perform a clean reinstallation. This contains more up-to-date detection/cleanup logic. Malwarebytes Support Tool (MBST) Clean Reinstall If necessary, please redownload MBST using the link below: → http://downloads.malwarebytes.com/file/mbst Once the file is downloaded, open your Downloads folder or the location of the downloaded file. Double-click mb-support-#.#.#.###.exe to run the program. Click the Advanced menu on the left. Please do not click Start Repair. Click the Clean button followed by Yes to proceed. Upon completion, click OK if you are prompted to reboot your computer. After the reboot, please wait for the program to reopen. You will be presented with the option to install Malwarebytes for Windows. Click Yes. Upon completion, Malwarebytes for Windows will automatically open. Note: If installation of Malwarebytes for Windows does not commence, please let me know. Link to post Share on other sites More sharing options...
Prizrakov Posted March 6, 2019 Author ID:1302395 Share Posted March 6, 2019 @LiquidTension Didn't work, here is the log. mbst-clean-results.txt Link to post Share on other sites More sharing options...
exile360 Posted March 6, 2019 ID:1302398 Share Posted March 6, 2019 Hello again, Please download the latest version of the Support Tool from here then reboot your system into Safe Mode and try running it per the instructions below: Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Clean button, and allow it to restart your system Allow the system to startup normally then see if you are then able to install the latest version from here. Please let us know how it goes. Thanks Link to post Share on other sites More sharing options...
LiquidTension Posted March 7, 2019 ID:1302581 Share Posted March 7, 2019 19 hours ago, Prizrakov said: @LiquidTension Didn't work, here is the log. mbst-clean-results.txt 3.26 kB · 3 downloads Interestingly, the file survived deletion via Pending File Rename Operation (PFRO). Try the Malwarebytes Support Tool again in Safe Mode as exile360 mentions above. If the tool still fails to delete the file, we can explorer some other options. Link to post Share on other sites More sharing options...
Prizrakov Posted March 8, 2019 Author ID:1302836 Share Posted March 8, 2019 @LiquidTension Same again 😕 Link to post Share on other sites More sharing options...
LiquidTension Posted March 11, 2019 ID:1303217 Share Posted March 11, 2019 On 3/8/2019 at 8:17 PM, Prizrakov said: @LiquidTension Same again 😕 If you open the C:\Windows\System32\drivers folder, are you able to rename the mbae64.sys file to something else (e.g. mbae64.sys.old)? If not, please do the following: Farbar Recovery Scan Tool (FRST) Script Please download Fixlist.txt using the following link: https://malwarebytes.box.com/s/dboqfq1irrzcbvi40w6czdxvg3aionl3 Ensure the file is saved to your Downloads folder. Open your Downloads folder. Inside you should see a file named FRSTEnglish.exe along with Fixlist.txt. Right-click FRSTEnglish.exe and select Run as administrator to run the program. Click the Fix button (not the Scan button). Please be patient. If you are prompted to reboot upon completion, please consent. A log named Fixlog.txt will be saved in your Downloads folder. Please attach the log in your next reply. Link to post Share on other sites More sharing options...
Prizrakov Posted March 11, 2019 Author ID:1303296 Share Posted March 11, 2019 @LiquidTension I couldnt rename the file, but thing with a FRST tool actually worked. After reboot, Malwarebytes icon appeared on desktop. Thank you very much for your time! Link to post Share on other sites More sharing options...
LiquidTension Posted March 12, 2019 ID:1303377 Share Posted March 12, 2019 (edited) Thanks for the update! To help us investigate why this occurred, please could you do the following: Press the Windows Key + R on your keyboard at the same time. Type C:\FRST and click OK. Copy the Quarantine folder to your Desktop. Right-click the copied Quarantine folder on your Desktop and click Send to followed by Compressed (zipped) folder. This will create a Zip file on your Desktop. Please attach the Zip file to a post. Please attach Fixlog.txt as well (saved to your Downloads folder). Edited March 12, 2019 by LiquidTension Link to post Share on other sites More sharing options...
Prizrakov Posted March 12, 2019 Author ID:1303461 Share Posted March 12, 2019 @LiquidTension Here it is, im glad that i could help you! Quarantine.zip Link to post Share on other sites More sharing options...
LiquidTension Posted March 13, 2019 ID:1303498 Share Posted March 13, 2019 Thanks very much for the file. Link to post Share on other sites More sharing options...
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