Error on Update@'Could not stop/delete/connect service'

[Pstreicher]

Got a notification of a new update. On installation first error shows, 'MBAMService [Uninstall] Could not stop service - continuing [Error: 5]'.
Continuing on get next error, 'MBAMService [Uninstall] Could not delete service [Error 5]'.

So I think maybe if I uninstall current version and try reinstall.
On installation I get, 'Unable to start, Unable to connect the Service'.

Snipping Tool clips attached.

I can only assume a server is down and I will have to wait to try again later. But, now I am without any Malwarebytes running at the moment.

Geesh, server problems everywhere these days it seems. Is it configuration update errors or system hardware errors?!

[Malwarebytes]

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[LiquidTension]

Hi @Pstreicher,

Thanks for reporting this. The issue is with the installer (specifically, the introduction of an ELAM driver in version 3.7). It's not server related.

Please provide the log file requested in the post above. In addition, please do the following:

• Press the Windows Key + R on your keyboard at the same time. Type eventvwr.msc and click OK.
• Expand Windows Logs.
• Right-click Application and click Save All Events As.... Name the file application and click OK.
• Repeat for Security and System.
• Navigate to the location of the files. Highlight the three files, right-click one and click Send to followed by Compressed (zipped) folder.
• Name the Zip file EventLogs.zip and attach the file to your post.

Edited February 26, 2019 by LiquidTension

[Pstreicher]

Have created and attached EventLogs.zip file for your review.

Thank you!

EventLogs.zip

[LiquidTension]

Thank you. Please could you also carry out the instructions in post #2 and attach the generated mbst-grab-results.zip.

[Pstreicher]

Sorry about that. I got ahead of myself. Upon running the support tool and repair, and after restarting, MB installed and I was able to activate from my account.

Not sure how this was fixed but as usual, great support from you guys! I am all set now.

Thanks so much for being there for us users!

[topangajack]

Glad to hear the OP resolved their issue. Seems like the latest upgrade still has some rough edges to work out.

Should I wait for fixes to be built into the installer?

Thanks

[Firefox]

54 minutes ago, topangajack said:

Should I wait for fixes to be built into the installer?

Not everyone is having this issue, I say go ahead and try to install the latest version, if you have issues come back and start your own topic for one on one help.

Thanks

[topangajack]

Firefox. I went ahead with the installation and everything seems fine. License activated automatically, etc.

Thanks!

[Firefox]

1 hour ago, topangajack said:

Firefox. I went ahead with the installation and everything seems fine. License activated automatically, etc.

Thanks!

Your quite welcome, let us know if you encounter any issues.

[LiquidTension]

18 hours ago, Pstreicher said:

Sorry about that. I got ahead of myself. Upon running the support tool and repair, and after restarting, MB installed and I was able to activate from my account.

Not sure how this was fixed but as usual, great support from you guys! I am all set now.

Thanks so much for being there for us users!

Thanks for the update! Let us know if you encounter any further issues.

[onespeedbiker]

Okay I have the exact same issue same issue. I ended up installing an earlier version via Chameleon, but I get the two windows above every time I try either a clean install or upgrade of the new version.  I ran the support tool and repair and all it did was try to install the new version so I ended up with the same error windows.

EventLogs.zip

[onespeedbiker]

Well, never mind. I ran the support program to delete all of Malwarebytes and reinstall, the program stopped halfway through saying there was no program to re-install. I then tried reinstalling the new version of  Malwarebytes  and it installed with no issues. I guess I'm good to go for now..