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topangajack

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  1. Thank you, MWB Support (LiquidTension). Although this turned out to be a Microsoft problem, I am very grateful for your interest in getting it resolved. If roles were reversed, MS would never have been so accommodating.
  2. LiquidTension - Thanks for the clarification. Since the problem is with Microsoft, I plan to restore my machine to a point prior to the faulty MS definition update, and temporarily turn off MSE auto scanning and updating. Hopefully MS will correct this soon. Thanks!
  3. Dutchman, the MWB tech people will probably come up with a fix soon. I'm shutting down my pc and will check back tomorrow. (fingers crossed) Good luck -Jack
  4. Same issue using Microsoft Security Essentials on a Win 7 machine. MSE keeps shutting down. What to do?
  5. Firefox. I went ahead with the installation and everything seems fine. License activated automatically, etc. Thanks!
  6. Glad to hear the OP resolved their issue. Seems like the latest upgrade still has some rough edges to work out. Should I wait for fixes to be built into the installer? Thanks
  7. I am very grateful for your help! Things could have gotten ugly without those .msi files. Lesson learned: Never delete files from quarantine unless you know it's safe. Thanks again! John
  8. Attached is the log file. Thanks for helping! e3599b68-1a2d-11e9-9e04-6431501fbe1a.zip
  9. Great! BTW - I did attach a scan summary to the original post - but I guess it's not the same as "logs" (?) Thanks
  10. Rich, my apologies, but I will not have access to the PC in question until tomorrow at the earliest. Thanks, John
  11. Several of my Windows .MSI installer files were quarantined as infected with Trojan.Emotet. I [impulsively] deleted the files from quarantine. Now I see that there was a FALSE POSITIVE problem and that these files were probably OK. They may also be important! I realize that I jumped the gun by deleting them, so the question is, is there any way to find them and restore them? I tried a data recovery tool (Recuva) and found nothing. I also tried System Restore twice but they would not complete - "missing file" error. Please see attached Scan Summary. Thanks! scan.txt
  12. Good News! The lastest MWB update fixed the problem! The quarantined files were restored and Express VPN is again working. THANKS Rich Matteo /shadowwar and all the other fine folks at MWB! This is how customer service should work - I'm very impressed.
  13. Thanks for the speedy reply! So, do you think I should white list it, or wait for the update. I don't need the vpn immediately. Edit: I think I answered my own question
  14. Today, MWB scans of two Win 7 PCs detected RiskWare.BitCoinMiner in Express VPN. The files were quarantined and the vpn no longer works. I contacted Express VPN and they claim this is a False Positive. Scan log: "Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 9/12/17 Scan Time: 11:30 AM Log File: MWB Scan 9-12-17.txt Administrator: Yes -Software Information- Version: 3.1.2.1733 Components Version: 1.0.160 Update Package Version: 1.0.2786 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Hyper Scan Result: Completed Objects Scanned: 2124 Threats Detected: 4 Threats Quarantined: 0 (No malicious items detected) Time Elapsed: 0 min, 59 sec -Scan Options- Memory: Enabled Startup: Disabled Filesystem: Disabled Archives: Enabled Rootkits: Disabled Heuristics: Disabled PUP: Enabled PUM: Enabled -Scan Details- Process: 1 RiskWare.BitCoinMiner, C:\PROGRAM FILES (X86)\EXPRESSVPN\BOOTSTRAP\AMD64\NSSM.EXE, No Action By User, [94], [434082],1.0.2786 Module: 1 RiskWare.BitCoinMiner, C:\PROGRAM FILES (X86)\EXPRESSVPN\BOOTSTRAP\AMD64\NSSM.EXE, No Action By User, [94], [434082],1.0.2786 Registry Key: 1 RiskWare.BitCoinMiner, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\ExpressVpnService, No Action By User, [94], [434082],1.0.2786 Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 RiskWare.BitCoinMiner, C:\PROGRAM FILES (X86)\EXPRESSVPN\BOOTSTRAP\AMD64\NSSM.EXE, No Action By User, [94], [434082],1.0.2786 Physical Sector: 0 (No malicious items detected) (end)" Can you confirm that this is a FP? Thanks
  15. No external devices plugged in except wireless mouse. Just 1 monitor. No CD or DVD in tray. Still will not boot. Are there any tools that you recommend that I can download (I have a laptop available - using now) that might get the desktop to boot and repair windows? Or, do you think I will have to remove the hard drive and reformat (it in another PC?) What do you suggest? Thanks
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