jonathanm50 Posted April 26, 2018 ID:1236813 Share Posted April 26, 2018 Hello, So ive been furiously researching and trying to get rid of some malware (Ad by Advertise) i noticed on my Mac and I can't get rid of it. I downloaded malwarebytes and got zero hits at all. downloaded another program Antivirus Zap from app store and it found 3 items, deleted them all, and adware still there. I then noticed that if I opened chrome on a different chrome user account i had no adware at all and i was fine. I tested this further and opened a fresh windows server and downloaded chrome and then signed into my chrome account and WALA got adware. So basically I know for a fact 10/10 that its associated to my google chrome account. I even deleted every none essential chrome extension. The only ones left are from the chrome webstore which I assume to be safe (please correct me if this is an incorrect assumption). Which the exception of weird extensions I don't even know how malware would go about linking to a chrome account like that, and further more I have no clue how to delete or address it. Please help. Any advice would be fantastic. Even as i type this, random words on the page have been turned into adware links. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted April 26, 2018 Staff ID:1236814 Share Posted April 26, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted April 26, 2018 ID:1236818 Share Posted April 26, 2018 Greetings, You may need to follow the instructions in this topic to eliminate the items from Chrome permanently. If after doing so the problems still persist or there are other issues, you should create a topic in the Mac Malware Removal Help & Support area by clicking here and providing details about the issues you're having (and also feel free to link back to this thread so you don't have to type the same information twice if you'd like) and one of our Mac malware removal specialists will assist you with checking and cleaning your Mac of any remaining threats and/or PUPs/adware etc. Link to post Share on other sites More sharing options...
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