Pitchagon Posted January 28, 2018 ID:1209141 Share Posted January 28, 2018 The Web Protection isn't turning on and the scan is stuck on pre-scan operations. I've tried to use a malwarebytes cleaner and it failed can someone help. mb-clean-results.txt Link to post Share on other sites More sharing options...
Porthos Posted January 28, 2018 ID:1209143 Share Posted January 28, 2018 2 minutes ago, Pitchagon said: it failed can someone help. Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following, FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment Link to post Share on other sites More sharing options...
Pitchagon Posted January 28, 2018 Author ID:1209292 Share Posted January 28, 2018 Addition.txt FRST.txt mb-check-results.txt Link to post Share on other sites More sharing options...
Porthos Posted January 28, 2018 ID:1209296 Share Posted January 28, 2018 @Pitchagon It seems MB is not installed. The latest download from https://downloads.malwarebytes.com/file/mb3 has the fixed database in it Run the installer on top of your existing product. You don't need to uninstall anything. Please restart the computer after the install. Please let us know if that solves the issue Thanks. Link to post Share on other sites More sharing options...
Pitchagon Posted January 28, 2018 Author ID:1209310 Share Posted January 28, 2018 Yes it is fixed, thank you for the quick response. Link to post Share on other sites More sharing options...
Porthos Posted January 28, 2018 ID:1209333 Share Posted January 28, 2018 16 minutes ago, Pitchagon said: Yes it is fixed, thank you for the quick response. Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post. Anyone else reading this topic and need assistance, Please START your OWN NEW Topic. Link to post Share on other sites More sharing options...
mescott Posted January 28, 2018 ID:1209387 Share Posted January 28, 2018 That fixed it for me. Thanks Link to post Share on other sites More sharing options...
Porthos Posted January 28, 2018 ID:1209389 Share Posted January 28, 2018 1 minute ago, mescott said: That fixed it for me. Thanks Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post. Anyone else reading this topic and need assistance not all fixes will work for all users. , Please START your OWN NEW Topic. Link to post Share on other sites More sharing options...
Redcloud Posted March 1, 2018 ID:1220340 Share Posted March 1, 2018 Thank you for the above advice. Solved the same issue on my PC. Cheers Link to post Share on other sites More sharing options...
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