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web protection will not enable

djjuice
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djjuice

djjuice

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Hello,

so starting this afternoon I restarted my computer and now I can't get web-protection started. I have tried restarting the service as well. I do notice that once i restart the laptop that the protection is enabled but it'll disable pretty fast and i'll get the pop-up notification. this is version 3.3.1

I am using windows 10 x64 and I'm not using any other AV other than windows defender.

I've done a full scan and everything checks out any ideas on what to do?

I have attached the check results

Thanks in advance

 

Edited by AdvancedSetup
Removed zip file
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Porthos

Porthos

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Posted
Just now, djjuice said:

any ideas on what to do?

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Tell any program that blocks it to ignore or allow. It IS SAFE.
  2. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
  10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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djjuice

djjuice

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4 minutes ago, Porthos said:

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Tell any program that blocks it to ignore or allow. It IS SAFE.
  2. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
  10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

check results added

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Porthos

Porthos

Posted
Posted (edited)
11 minutes ago, djjuice said:

check results added

Quote

Killer Wireless-AC Drivers

Update your Killer wireless driver from here.DO NOT USER "driver booster"

Bluetooth for Killer 1535/1525/1435 - Windows 10

Updated on 04 December 2017

  • Comments: Wireless-AC Bluetooth Drivers for Windows 10
  • Version: 10.0.0.448
  • Operating Systems: Windows 10

 

Quote

C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe    REG_SZ        ~ RUNASADMIN

 

 

 

Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
Find the file mbam.exe and right click on it and choose Properties
In the window that pops up click on Compatibility Tab
Remove any changes there that don't match my picture below and click OK

596d154caf048_compatibilitytab.jpg.2f0b44f0f5d992528633bfe1440a47af.jpg

 

Edited by Porthos
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djjuice

djjuice

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  • Author
Posted
Just now, Porthos said:

Update your Killer wireless driver from here.DO NOT USER "driver booster". https://www.killernetworking.com/driver-downloads/category/other-downloads

 

 

Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
Find the file mbam.exe and right click on it and choose Properties
In the window that pops up click on Compatibility Tab
Remove any changes there that don't match my picture below and click OK

596d154caf048_compatibilitytab.jpg.2f0b44f0f5d992528633bfe1440a47af.jpg

 

so i'm not using killer as my wifi card anymore, currently its an intel 8265 which are using the latest drivers. Must be some stale drivers for them around, and i don't have any compatibility settings set

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Porthos

Porthos

Posted
Posted
1 minute ago, djjuice said:

no worries

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

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djjuice

djjuice

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  • Author
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15 minutes ago, Porthos said:

Let us get a clean install of the current version. 3.3.1

 

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

so far so good after the clean install

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Porthos

Porthos

Posted
Posted
Just now, Stephen_51 said:

Shutting down Malwarebytes and restarting will clear it for a short time before issue reappears.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Tell any program that blocks it to ignore or allow. It IS SAFE.
  2. Download FRST and save it to your desktop
    NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
  10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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Neph

Neph

Posted
Posted (edited)

Before I shut off my PC 12 hours ago (Win 7 64bit, 3.3.1) everything was fine, after starting it again a little bit more than 2 hours ago I had the same problem:

Web-protection would start for a second (and say "starting"), then shut itself off again and give me the message.

Closing Malwarebytes, then restarting it as an admin and enabling "self-protection module early start" (mentioned here) didn't fix it and a scan only found an old .exe for VLC that's supposedly a bundle installer. After a couple of restarts I reinstalled Mbam and for now web-protection seems to be active again.

Edited by Neph
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Porthos

Porthos

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4 minutes ago, Neph said:

Sorry but I don't want to post stuff like that publicly.

Nothing in those logs to identify or be used against you in any way.

4 minutes ago, Neph said:

even though the problem's fixed for me atm?

Would like to see if everything is installed correctly and up to date.

Edited by Porthos
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