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Found 5 results

  1. I'm trying to activate real-time protection on my iMac. I couldn't do it before upgrading to Catalina this morning. And now I've upgraded and I still can't see the Allow button even in Catalina. Screen shots below. It doesn't offer an Allow button.
  2. Hi guys, I've been having trouble with my MB so I ended up removing and reinstalling. I'm able to get it to come up on start up now, but I've had to turn on real time protection repeatedly, and I still cannot get the ransomware protection to come on (it won't even let me flip the on "switch"). I'm a bit stymied as to how to fix this. I see that others have had the same issue, so I'm going to start the process of troubleshooting. Thanks! NB
  3. I keep getting a popup in Windows that says "Real-Time Protection has been turned off". However, when I open Malwarebytes, it shows all the real-time protection is turned on.
  4. As many have found, when installing Malwarebytes on a Mac running High Sierra, I could not install system extensions that enable Real-Time Protection. I do understand it’s not a bug, it’s a feature on Apple’s part. After multiple searches here and elsewhere on the Interweb, no fixes worked for me. No matter how many times I tried to “Allow” in the Security System Preferences nothing would happen. Finally it dawned on me to try “allowing” in Safe Mode. Lo-and-behold, everything is loaded and I have Real-Time Protection switched on. So for the simple home user who is just trying to get a little protection for their Mac without wading into Console or Terminal mode or trying to adjust kernel permissions, here is what worked for me: Turn your Mac off, wait 10 sec (per Apple), then turn it back on while holding down the Shift key. Note: If you usually use a wireless keyboard, use the keyboard on your MacBook/MB Pro or a USB keyboard if you are not on a laptop. Wait for the computer to start up. It will take a longer than usual. Once the desktop is back, it should say “Safe Boot” up in or near the menu bar. Launch Malwarebytes. Try turning on Real-Time Protection. When you get to the point where you are asked to “Allow” system software installation, click “Allow” just like you have every time before. I immediately got another dialog box this time saying Restart was necessary to complete the installation. Restart, again, WITHOUT holding the Shift key. This time I was greeted by a cheerful congratulatory Malwarebytes window saying everything was installed and I had Real-Time Protection as promised with my Premium subscription. Sorry if this fix has already been posted elsewhere, but I never found it on my own searches. And apologies if this doesn’t work for others. I know how frustrating it can be.
  5. Hey, I'm sad to say that I'm at a total loss when it comes to computers, and I'm a 90's kid. Ugh. Also, I apologize if I'm posting this in the wrong forum. I've tried doing what was suggested for people with similar problems in this forum, but nothing is working. I don't know when it happened, I don't pay much attention to it, but sometime between 4/19/18 and today 4/30/18 my Malwarebytes program was removed from my computer. During this time Windows did force an update, and this may be what caused the program to disappear. I noticed that I wasn't getting any updates on scans recently, and went to run Malwarebytes, and it gave me an error saying something like "unable to connect to program" or something like that, and I realized that I was using the "M" pinned to my taskbar, and the actual program was gone from my computer. So, I ended up going to Malwarebytes website, and re-downloaded the software. Once the files were downloaded and installed everything looked like it did before this mess started, except now it says, "You're not fully protected One or more Real-Time Protection layers are turned off." The layer that is "turned off" is "Exploit protection." I went to "My Account" and re-entered my access key, and ID, because I noticed the key was different, and it reverted back to the different key, but after doing some research this seems to be okay since there was an update with the way keys are assigned now, and I can use either the new key, or my old one. So, that is all fine and dandy. But still, whenever I try to click the Exploit Protection to "on," nothing happens. I'm getting really frustrated. I've tried closing down the program, and then re-launching it, and it still shows the Exploit Protection is off. PLEASE, ANYONE, HELP?!
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