Malwarebytes 0 items scanned ver3.2.2.2029

[SharadB]

Hi team,

I am using Malwarebytes Premium ver 3.2.2.2029.

When I scan, it finishes in 2 seconds and says 0 items scanned. Even if I run a manual scan it's the same.

Looks like this is an ongoing problem. Why is there no solid fix yet ?

At first my real-time protection would keep turning off, then I read on your forums to download the latest version and install. Which I did, but now it is not scanning anything.

Please help me fix my problem.

 

Here is the log report of the scan-

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 10/27/17
Scan Time: 8:39 PM
Log File: c40e5e34-bb28-11e7-8ff1-20474738cc0a.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2029
Components Version:
Update Package Version:
License: Premium

-System Information-
OS: Windows 10 (Build 14393.479)
CPU: x64
File System: NTFS
User: SHARAD-PC\User

-Scan Summary-
Scan Type: Threat Scan
Result: Cancelled
Objects Scanned: 0
(No malicious items detected)
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 0 min, 2 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

(end)

[Firefox]

Hello and Welcome....

Most times a clean reinstall can solve this issue.

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.2.2.2029 CU 1.0.212) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[nikhils]

Let us know if you are still seeing the issue after reinstall.