Jump to content

Life Time License needs reset


Recommended Posts

Hello,

I have a Life Time License that I bought few years back; my pc crash and I had to re-install Windows. Now, after I install Malwarebytes I'm not able to activate my license; I keep getting an error message.

Please see attached pic for the error.

Please help, I need to get this resolved.

 

Thanks

 

Malwarebytes Premium.png

Link to post
Share on other sites

2 hours ago, kpitao said:

Please help, I need to get this resolved.

For licensing issues, you'll want to reach out to our online support at 

 https://support.malwarebytes.com/community/consumer/pages/contact-us

 

Usually, support will take 4/7 days or more since support is busier than normal at this time to get to your request.

Link to post
Share on other sites

  • 2 weeks later...

Hello @kpitao

The support person got back to you last Thursday.

"Unfortunately, there's no information in our database under your email address.

Please provide me with your Cleverbridge reference number or the correct email address used for the purchase process. This will help me recover your Malwarebytes license information."

Can you please provide the Cleverbridge reference number or the email address you used to make the purchase? Without that it will be hard to reset your license.

One thing you can try on your own is if you have created the My Account for Malwarebytes you can login and deactivate your license yourself.

Thank you.

Link to post
Share on other sites

I didn't receive any email from support; I keep checking my Inbox and my spam folder on 3 different email accounts that I have.

 

Anyway, This was not Cleverbridge order; I bought the Malwarebytes CD with a Lifetime License from Newegg.com; I still have the CD with the stickers with the ID and Key numbers on it. Also I might be able to check my account on Newegg.com to pull the receipt. 

How do I send this info to them? I don't want to post my license number here.

 

Thanks

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.