Life Time License needs reset

[kpitao]

Hello,

I have a Life Time License that I bought few years back; my pc crash and I had to re-install Windows. Now, after I install Malwarebytes I'm not able to activate my license; I keep getting an error message.

Please see attached pic for the error.

Please help, I need to get this resolved.

 

Thanks

 

[Porthos]

2 hours ago, kpitao said:

Please help, I need to get this resolved.

For licensing issues, you'll want to reach out to our online support at 

 https://support.malwarebytes.com/community/consumer/pages/contact-us

 

Usually, support will take 4/7 days or more since support is busier than normal at this time to get to your request.

[kpitao]

It has been 10 days and no replies yet for my case.!!!!!   

[nikhils]

Can you please post your Ticket number so we can look it up.

Thank you.

[kpitao]

ticket 2099524

[nikhils]

Hello @kpitao

The support person got back to you last Thursday.

"Unfortunately, there's no information in our database under your email address.

Please provide me with your Cleverbridge reference number or the correct email address used for the purchase process. This will help me recover your Malwarebytes license information."

Can you please provide the Cleverbridge reference number or the email address you used to make the purchase? Without that it will be hard to reset your license.

One thing you can try on your own is if you have created the My Account for Malwarebytes you can login and deactivate your license yourself.

Thank you.

[kpitao]

I didn't receive any email from support; I keep checking my Inbox and my spam folder on 3 different email accounts that I have.

 

Anyway, This was not Cleverbridge order; I bought the Malwarebytes CD with a Lifetime License from Newegg.com; I still have the CD with the stickers with the ID and Key numbers on it. Also I might be able to check my account on Newegg.com to pull the receipt. 

How do I send this info to them? I don't want to post my license number here.

 

Thanks

[Ried]

Hello kpitao,

Please send me a Personal Message and in that message, please attach a copy of the Newegg purchase receipt.

[kpitao]

sent.  thanks

[kpitao]

I need to step out... will be back in a few hours

 

Thanks

 

[Ried]

That's fine. I replied via the HelpDesk and via PM here.

I am done for the night, if you have any problems, let me know and I'll address them tomorrow.