Activation Issue with Malwarebytes 3

[Meathead]

Is there a reason the Malwarebytes 3 installer won't accept lifetime or v2 keys?  This is happening repeatedly with different keys and different PCs.  I enter the id and key but the activate button never lights up.  So far the only fix is to uninstall v3, install MBAM v2, activate and then update to v3.

Today's scenario...  Client's PC freezing up.  Isolated the issue down to MBAM v2 by deactivating, uninstalling v2, rebooting and testing.  Installed v3 but could not get the activation button to light up.  Uninstalled v3, rebooted again, cleared the leftover folders in ProgramData, installed v2, activated then upgraded to v3.  This is plain silly...  even more so for the average home user with little or no technical experience.

The lifetime and v2 keys, as they are still valid, should activate v3 without issue... but they aren't accepted by the v3 installer.

 

[dcollins]

On the activation page for MB3, the ID and Key fields are reversed from previous products (Key first, then ID below it). If that doesn't help, can you send me a message with a screenshot of the key and ID typed in to the MB3 product?

[imad]

plz id and keys

[nikhils]

Hello @imad

Were you able to activate or are you still seeing issues?

 

[imad]

no id and keys not working :

< keys removed by admin >

Edited August 8, 2017 by msherwood
keys removed

[Porthos]

@imad

For licensing issues, you'll want to reach out to our online support at https://secure.livechatinc.com/licence/8473103/open_chat.cgi?groups=1

Usually, support will take 2/5 days to get to your request.

[imad]

On ٩‏/٨‏/٢٠١٧ at 0:25 AM, Porthos said:

imad

بالنسبة إلى مشكلات الترخيص، ستحتاج إلى التواصل مع الدعم عبر الإنترنت على  https://secure.livechatinc.com/licence/8473103/open_chat.cgi؟groups=1

عادة، سوف يستغرق الدعم 2/5 أيام للوصول إلى طلبك.

ok tanks you bro