version 2.2.1.1043 will not install

[BobW]

The mbam-setup.2.2.1.1043.tmp program is suspended when I try to install (from the exe)

New laptop with Win10 Professional

 

[daledoc1]

Hello and welcome @BobW:

It sounds as if perhaps you might be trying to run the installer from your browser?

One needs to first download the installer (aka setup file) and save it somewhere, e.g. on one's desktop.
One then runs the file (right-click and "run as administrator" and OK any UAC prompt).
The installer may be downloaded from THIS LINK or THIS LINK.
One also needs to install and configure MBAM from a Windows Admin account.

This article provides more detail: How do I install Malwarebytes Anti-Malware?

Please let us know if this resolves your issue.

Thanks,

Edited September 13, 2016 by daledoc1
clarification

[BobW]

I did that, but it hangs with the tmp version of exe becoming suspended.
I renamed the setup program and tried, but the tmp version of renamed install also becomes suspended.
New laptop (received yesterday)

attaching screen shots in word doc

malwarebytes_install_problem.docx

[BobW]

Note, I had an older version (1.51.1) from when I originally purchased the software.
So I decided to try that (and let it upgrade) today.
The 1.51.1 installs, downloads update. The update hangs (with tmp process Suspending, and the choose Setup Language dialog box open.)

Trying to click Ok on the dialog box doesn't do anything

[daledoc1]

Hi:

I'm not sure why you are seeing a "*.tmp" file extension on the installer.

The version 1.51 installer is positively ancient (May 2011) and is not compatible with Windows 10.

That may be part of the problem.

So, I suggest starting fresh.

If you have not already done so, you'll want to fully and cleanly uninstall the older version using the special removal tool (not a 3rd-party uninstaller).
I suggest that you please carefully follow ALL the steps in this tutorial (it may help to print them out before you begin): MBAM Clean Removal Process 2x

• Before you start the process, please be sure you have your MBAM Premium license information available, (it would have been called MBAM Pro back then, and the license would have both an ID and a Key). 
• If you cannot locate that information, please let us know before you begin, and we will help you to retrieve it.

The mbam-clean removal tool will prompt for a system reboot -- that's very important. It's a good idea to reboot again after installing the current version (2.2.1.1043).

Please let us know how it goes.

Thank you,

 

{P.S. For safety's sake, I'm going to decline opening your Word attachment. If you wish to attach a regular screen shot as a jpg or png file, using the drag/drop feature or navigator at the bottom of the post editor window, that would be better and safer. Thank you for your understanding.}

 

Edited September 13, 2016 by daledoc1
punctuation errors

[Firefox]

@daledoc1 has some excellent advice...

To add you may try to disable your McAfee Antivirus software while you install as well see if that helps.

[BobW]

I started the install process with the latest installer ( I downloaded it yesterday.)
I tried the 1.5x version to see if that worked.

Turning off Antivirus didn't help (just tried that)
The tmp installer I am talking about is what the program does. What I start is an exe.
Attaching the pictures that were in the original word doc. (as jpgs)

(Good thinking about not opening word doc!  Duh!)

 

[daledoc1]

Hi:

#1: Are you in a Limited/Standard user account in Windows?

• MBAM needs to be installed, activated and configured from an Admin account.
• So, if you are in a standard account, please log out and log back in to Windows from an Admin account and try again.

#2: What happens when you use your mouse to RIGHT-click on the "exe" file and then "Run as Administrator" and then follow the prompts?

If these two suggestions do not resolve your issue, then we need to dig a bit deeper.

Please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

Thank you,

 

Edited September 13, 2016 by daledoc1
typo

[BobW]

I am the administrator.

Attached are the 3 requested logs

FRST.txt

Addition.txt

CheckResults.txt

[daledoc1]

Hi:

Thanks for the logs.

I've escalated your case to the forum staff.  While we wait, perhaps @Firefox has some ideas.

Quick question:

1. The logs suggest that you just installed Win10 yesterday.  Was this an "upgrade" from 7 or 8/8.1, or a clean install?

Thanks for your patience,

[BobW]

Brand spanking new computer. (UPS delivered it yesterday!)
So a clean install.

 

[daledoc1]

Thanks.

Have you done Windows Updates yet?
(I see that you are still on 1511. MS has been shipping AU (aka 1607 aka RS1) to "newer", "known good configuration" systems first.
So, I might have expected you would have already received 1607 via Windows Update on a new OEM system.

Sorry for all the questions -- but I am wracking my brain to figure out why you cannot install MBAM.
Either I am missing something blatantly obvious (always possible), or there is something unusual here.

Please wait for further help.

Thanks again,

[BobW]

I did updates yesterday.

just checked again and there are more. downloading now

will try install again when updates complete

[BobW]

After updates still no install.
I tried something different, and that is to reboot into Safe Mode with Networking. I was able to install that way!

So something under normal booting seems to have stopped the installation

[Firefox]

6 minutes ago, BobW said:

So something under normal booting seems to have stopped the installation

I was going to suggest trying in safe mode, this would eliminate the McAfee AV... personally I am not a fan of McAfee AV, for many reasons one being that even when you disable it (or think you have) its not fully disabled.

Glad you got it installed. 

[daledoc1]

Hi:

Well, that sure is odd.
I ran OEM McAfee on a brand new OEM Win10 Pro (64-bit) 1511 system for ~5 days just a month or two ago, with both MBAM Premium and MBAE Premium, with no issues.
I eventually uninstalled McAfee to replace it with Kaspersky, also with no issues.

I'm just a home user, not a geek, but I doubt there's an inherent compatibility issue between MBAM and McAfee on Win10.
If there were, we'd probably be seeing a lot more reports of problems like yours?

It was clever to try SMWN -- it's not something that's normally needed to install MBAM, at least on an uninfected system.
So I suppose it could have been *another* driver that was blocking the install and that was disabled in SMWN.

Thanks for your patience, perseverance and support.

Cheers,

[BobW]

Thanks all for the help

[AdvancedSetup]

Hello @BobW

Please reboot the computer and ensure that MBAM is working as expected. Make sure it can update and scan without issue. If all is still okay then we'll go ahead and close your topic.

Thank you

Ron