baedric Posted October 22, 2015 ID:997233 Share Posted October 22, 2015 I noticed a "video call" notification in Mbam to the left of My Account in the gui. It just flashed up for a couple of seconds. I have not seen it before and wonder what it means? I did a bit of searching and did not find any additional info. Thanks in advance! Mbam Pro 2.2.0.1024 Link to post Share on other sites More sharing options...
Firefox Posted October 22, 2015 ID:997243 Share Posted October 22, 2015 Hello and Welcome! That does not sound normal, do you have a screen shot of what you are seeing? We would need more info on the system.... Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs (the three files should be CheckResults.txt, FRST.txt and Addition.txt) Thank You, Firefox Link to post Share on other sites More sharing options...
baedric Posted October 22, 2015 Author ID:997261 Share Posted October 22, 2015 Hello,Thanks for the help! I did not get a screenshot, and I have not seen it since it showed up earlier. The files you requested are included.FRST.txtAddition.txtCheckResults.txt Link to post Share on other sites More sharing options...
baedric Posted October 23, 2015 Author ID:997475 Share Posted October 23, 2015 I have to wonder if this is not something to do with viber. I noticed that viber has a "video call" option, which I don't use, but is available. I wish that I had taken a screenshot... Link to post Share on other sites More sharing options...
Firefox Posted October 23, 2015 ID:997477 Share Posted October 23, 2015 I do not use Viber, but it certainly can be the cause... Link to post Share on other sites More sharing options...
baedric Posted October 23, 2015 Author ID:997483 Share Posted October 23, 2015 I wouldn't think that viber would or should inject code into mbam, although I have no idea if that is what happened or not. Does my machine appear to be clean? Link to post Share on other sites More sharing options...
Firefox Posted October 23, 2015 ID:997485 Share Posted October 23, 2015 Viber is not injecting code into Malwarebytes per say, its adding code to the Window that is open, so its adding something to how the window is displayed. That being said, there are a few items that need attention, so its best to follow the steps below to get one on one help getting it sorted. We are not permitted to work on possible malware-related issues here in this section of the forum. Such work is conducted in a special forum area reserved for that purpose, or at the help desk. Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware. Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers Thank you Link to post Share on other sites More sharing options...
baedric Posted October 23, 2015 Author ID:997486 Share Posted October 23, 2015 Support contacted. Thanks for your assistance! Link to post Share on other sites More sharing options...
Firefox Posted October 23, 2015 ID:997487 Share Posted October 23, 2015 Your welcome, remember that support has a backlog (as far as I know) so it could take a couple of days until they contact you. Also be on the lookout for replies and check your spam/junk folders to make sure the email does not get caught there. Link to post Share on other sites More sharing options...
baedric Posted October 27, 2015 Author ID:998127 Share Posted October 27, 2015 I am still awaiting support... I realize there was a weekend in there. Link to post Share on other sites More sharing options...
Firefox Posted October 27, 2015 ID:998130 Share Posted October 27, 2015 I have alerted the staff and they will check on it. Thanks for being patient... Link to post Share on other sites More sharing options...
baedric Posted October 27, 2015 Author ID:998195 Share Posted October 27, 2015 Thanks again for your assistance! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 28, 2015 Root Admin ID:998271 Share Posted October 28, 2015 Hello baedric I went and looked on the help desk and I do not see a ticket for you using your current email address used here on the forum. Did you use another email address on the help desk? I'm not aware of any feature as you described. Is it possible for you to get a screen shot and post back here ? Thanks Ron Link to post Share on other sites More sharing options...
baedric Posted October 28, 2015 Author ID:998324 Share Posted October 28, 2015 That is strange, I know that I sent one. I will send another email. Thanks and sorry for that! Link to post Share on other sites More sharing options...
baedric Posted October 28, 2015 Author ID:998325 Share Posted October 28, 2015 As to the screenshot, I have not been able to capture the text in the gui issue, nor have I seen it again. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 28, 2015 Root Admin ID:998372 Share Posted October 28, 2015 I spoke with the program development team and there is no feature or functionality that has a phone call in the program. It's very likely that perhaps Viber which has a black background had a call and it made it look like it was on our program. Sorry but there is no voice call feature in our program. Link to post Share on other sites More sharing options...
baedric Posted October 28, 2015 Author ID:998383 Share Posted October 28, 2015 I don't think that was what happened. Here is a pic of the gui for viber. Link to post Share on other sites More sharing options...
Staff Ried Posted October 28, 2015 Staff ID:998395 Share Posted October 28, 2015 Hello baedric, I have replied to your HelpDesk ticket. As we'll be working via that venue, this topic shall be closed to avoid confusion. Link to post Share on other sites More sharing options...
Recommended Posts