[SOLVED] Error opening browser/apps on Windows 10

[pbust]

Still trying to repro with similar conditions but unsuccessful. We'll keep trying.

[mmbuckeyes]

I received "Error 0xc0000135" while opening Internet Explorer today. Edge would instantly crash but I had no issues with command prompt or Excel 2016 as one previous post did. It was resolved by uninstalling 1045 and upgrading to 1185.

 

Windows 10 EDU 10586, Bitdefender Total Security 2016.

 

Some things that I noticed:

• My MBAE trial expired this morning, issue did not occur during trial.
• After installing 1185 and opening IE, BitDefender was trying to push its Bitdefender Wallet add-on still.
• Edge event log: Apps 5973 Activation of app Microsoft.MicrosoftEdge_8wekyb3d8bbwe!MicrosoftEdge failed with error: The app didn't start. See the Microsoft-Windows-TWinUI/Operational log for additional information.

I don't have TWinUI log section though.

[edbuck]

Greetings!

 

I recently needed to restart following an update.

This resulted in all of my web browsers (Waterfox, Firefox, Edge) no longer launching or running.

Everything was working fine before the reboot.

Disabling Anti-Exploit restores browser functionality.

 

Do I have a problem or is there someting up with Windows + Anti-Exploit?

 

---

Windows 10 Pro, 64 bit

Anti-Malware Home Premium (Ver 2.2.0.1024)

Anti-Exploit Premium

NIS (Ver 22.5.5.15)

 

[edbuck]

UPDATE: Evidently it was something with Windows- I just got another OS update and this issue resolved on reboot.
(Note that I'd rebooted several times as I attempted to define the issue, so it was definitely the last update that solved it for me.)

Two days without a browser! Man, I'm an addict!

[pbust]

Try a fresh re-install of MBAE following these guidelines:

https://forums.malwarebytes.org/index.php?/topic/171634-anti-exploit-not-started-under-windows-10/

 

We've detected the problem and working on a solution. In the meantime a fresh re-install of MBAE seems like the best temporary workaround.

[pbust]

Hi @edbuck,

 

this is a known issue with Windows 10. We're working on a fix.

 

In the meantime as a temporary workaround either a fresh re-install of MBAE or a Windows Update seems to cure the problem temporarily:

https://forums.malwarebytes.org/index.php?/topic/171634-anti-exploit-not-started-under-windows-10/

[danman32]

I too am having issues with AntiExploit causing Edge, IE, and CMD from running in Windows 10.   I suspect it even eventually causes the start menu to stop working.

This seems to have started this week so it may be related to a recent Windows update.

I have tried the route to uninstall MAE, remove its folder from ProgramData, reinstall to no avail.  I have even tried build 1185, same problem.

In case this is a factor since I see MAE seems to conflict with other security apps, I am running latest version of Avast Free.

 

There's enough problems with Windows 10 itself coming up with problems, particularly Start Menu itself and Appx apps not working that we can't have third party security applications complicating the matter.

[pbust]

Welcome to the forum danman32.

 

We are aware of the issue and working on a fix. It is a complex issue due to weird architectural changes in Windows 10. As soon as we have a fix I'll post it here.

[pbust]

Can you guys try the new build 1187?:

https://forums.malwarebytes.org/index.php?/topic/171634-anti-exploit-not-started-under-windows-10/

[pbust]

Hi all,

 

we believe we've fixed both the problem under Windows 10 and the problem with Chrome64.

 

Please upgrade to build 1188 to verify the fix:

https://malwarebytes.box.com/s/ouzkv505v5zesp3jd0mwhkmhwonm92w2

 

Thanks for your patience and please let us know if this works for you.

[Bane_Majik]

I just started receiving this error today and was unable to open Edge, CMD.exe, and links would not work in Outlook. I have installed the latest build that you just posted and that appears to have fixed all of my problems. If I run into any problems I will post them here.

[danman32]

Seems to be working now for me too.   Now if I can only get Windows 10 start menu and Edge to consistently work even after I hibernate, but that's another issue for another vendor's forum.

[pbust]

Thanks for confirming guys!!