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Found 49 results

  1. Hi, I'm not sure if this is correct place to post. I bought this laptop computer in 2016, but didn't start using it regularly until 2019/2020. In 2019 from about April until July, I used it for a part-time work-from-home survey job. Then, early this year I started using it exclusively when Windows 7 became obsolete. The laptop runs slow, and this isn't something that started after an update. It just seems to keep getting slower. Sometimes it seems particularly slow when using the internet or specific websites (like FaceBook, etc). Btw, I usually use MS Edge browser. Rarely do I use the Chrome browser. When I had that survey job last year, I had to use Firefox, which has since been deleted from this computer. Other times, the computer is slow in opening apps or files...or even slow to open task manager when I hit 'CTRL' + 'ALT' + 'DELETE'. I know there are a lot of MS apps on my computer that I don't even use. Not sure if they have anything to do with it. And, I don't know for sure how to ensure my non-MS apps are up-to-date. I used to use Avast (not premium, just free), and it would notify me if an app was out-of-date. My previous laptop with the Windows 7 (and way less storage, etc) ran much faster. Could you either help me figure this out, or send me to a more appropriate forum/website? And after this issue is resolved, are there guidelines for Windows 10 settings? Thank you, Julie
  2. The settings application on windows 10 does not open for me. It has the icon display on a blue screen before it automatically shuts down. This problem only exists on my current user, and if I reboot in safe mode or with a different user it works. Here is the latest malware scan report. Some help would be appreciated. Thank you. Report.txt
  3. Hi. I was browsing my computer when Windows Explorer suddenly crashed. My discord window was still open and working fine. I tried pressing the windows key and nothing happened. I then tried opening task manager through ctrl+alt+delete, but it wouldn't open. I then tried to open my computer in safe mode with networking, but it will not connect to a network (even ethernet), leaving me unable to sign into my windows account. I tried anyway and was left with a never ending loading screen after putting in my passcode. I grabbed my windows installation disk, a flash drive with Farbar Recovery Scan Tool, opened the bios, ran it through the cmd prompt, and have attached the FRST.txt file to this post. If anyone knows a way to help, I'd sure appreciate it. Thanks! FRST.txt
  4. Hello. I've seen this thread before but I'm assuming it's a case by case issue. I can't install Malware Bytes on my windows 10 pc. It keeps crashing and I think it's being caused by some malicious software that I would like to scan for. The install process keeps failing. Can you help?
  5. Hi, I was told to go here from the BSOD section. I have both Kaspersky and Malwarebytes and today, Kaspersky asked me to restart to complete an update, so I did. After it finished restarting, it gave me an error saying my PC needs to be repaired and that the operating system couldn’t be loaded because a critical driver is missing or contains errors (mbamelam.sys). I also got an error code, 0xc000007b. I have a lot of important stuff on this computer and I can’t really go out to repair it due to the whole pandemic that’s going on. Any help would be appreciated, thanks.
  6. Hi So I have both Kaspersky and Malwarebytes and today kaspersky asked me to restart to complete an update. So I did and when it finished restarting it gave me an error saying my PC needs to be repaired and that the operating system couldn’t be loaded because a critical system mdriver is missin or contains errors. The file in question was Windows\system32\DRIVERS\MbamElam.sys and the error code was 0xc000007b. I don’t know what to do please help I have a lot of important info on this computer and I can’t go out to repair it because of the whole pandemic 😭😭😭
  7. I had to go back to windows 10 version 1803 since almost 2 days or so (first time this is happened to me), install Malwarebytes version 4 beta , and when I want to exit out of MB it goes to crash ! so the whole software is crashed on the exit ! We’re sorry.but the Malwarebytes service stopped working. The program will now restart.
  8. Hi; we just installed the latest MBAM 4.1.0. We recently made the move to windows 10 ver. 1903. We are using the windows defender. With you newest version, can we now turn on your realtime protection and run defender at the same time? Thanks!
  9. Hi, I am recently having this problem while talking to people and even in games. If I am in a call on discord with someone, they can hear my sound onto my mic. I tried many videos to help me solve my problem but doesn't work. It is a pretty common issue that's been annoying people. Anyways people just always hear my sound when I am watching you tube, etc. Please help me get rid of this, I don't like the fact it is doing that.
  10. Nothing like waiting to the last minute. I was able to download Windows 10. However, it reverted back to my Windows 7 and stated the Windows 10 install had a problem during the "migrate data" part of the process. I know enough about trying to fix computer issues, to make me dangerous. So, asking for help. When I googled the problem on https://www.thewindowsclub.com/safe_os-phase-during-migrate_data-operation it suggested using SFC. I did, and the results showed corrupt file(s), some that could not be fixed. I cannot attach the CBS file, and cannot get the computer to change permissions so I can attach it. Also, since I haven't got Windows 10 on my laptop and today is the end of life for Windows 7, Should I remove my documents/pictures/videos to a USB or the like? Thank you!
  11. Hello i have some serious virus. It happened to me before 3 years ago. I replaced all devices and got a new router at the same time and all new accounts. This fixed it. However, it returned. I thought i was hacked on my pc. At first i saw someone was remote on my pc. Windows 10 home. I tried blocking this by turning off remote desktop services and winrm. Also did this with script in powershell. Eventually my pc broke and i couldnt start my laptop ever again. Now i borrowed a laptop. After 2 days i noticed i have a shortcut virus. At first i saw a weird device turning up. Steelseries PS/2 keyboard Forwarding device. All info unknown. I removed this and my external usb bluetooth mouse and touchpad still worked. However it pops up again after i log on or after some time again. Now i found out i have a shortcut virus. All kinds of shortcuts are created and windows dissapear and a lot of stuff is happening. I had the same on my broken laptop as i had the same issues. I have 2 admin accounts and when i log on to one account the other is also opened when i look in taakmanager. I used antivirus software and defender. Nothing was ever detected. I think my usb mouse contains badusb mallware with this shortcut virus. It spreads fast. When i open a shortcut the window it opens often changes with respect to letter calibration clearness ans size, it flashes moves in the sceen and sometimes gets screenlocked, stops working or dissapears while remaining opened in taskmanager. Its already everywhere after using this borrowed laptop for 3 days. My explorer folder and pc structure has changed in one windows account. The desktop is the highest lvl structure with my pc ans user account and settings etc below it. I cannot see the pathway for these. I can rightclick the icons and they refer to the pathway they are orriginally. I also see my laptop in connected devices with option to search inside and open stuff like settings and see the devices. There are many processes happening and it eats the processor alive. All kinds of developer options get added to my programa even i have not installed this. Also the borrowed laptop had windows 10 pro. When i received it i did fresh install. After it finished the pc had windows 10 home. I couldnt get it back even when signing in to the microsoft account linked to the windows pro 10 activation key. I cannot return to the former windows. Fresh install option doesnt provide the means to completely do so. And it doesnt work. I have a feeling other devices in my network have also been infected. I hope my router software can not be infected? It has original software from my provider and i have reset to factory few times and changed password. Malware bytes on my phone doesnt find anything. back to the windows 10: i looked up the registry for local machine microsoft windows current and run, the only one starting without a defined folder pathway is tiltwheelmouse.exe from pximouse. When i clicked on open file in pathfolder i came to system32. After this the window dissapeared and when i tried opening the folder again from taskmanager and rightclick on the startup item pxi mouse, there was no such option. It also changed so that no info was available and all my startup programs now showed as start from registry. I did never change anything in the registry. I only looked at it. I cannot disable the pxi mouse anymore. I wanted to disable it as i did before and all my mouses the usb and the mousepad still worked. I also saw that the pxi mouse/tiltwheelmouse.exe was linked to this weird device with no info: Steelseries ps/2 keyboard Forwarding device which i kept disabling and removing. Apparently this device is activated when i plug in the usb mouse. Disabling the device doesnt stop any mouse from working. So i think the usb mouse has somehow been infected with a virus or badusb malware and i plugged it into the borrowed device which then got infected as well. I cannot format the usb mouse so... i will just throw it away. Nevertheless, the laptop is infected already. So i googled. I tried what was suggested on several websites with cdm.exe as admin but i didnt get rights to perform the actions suggested online. Likr disablr autorun.ink etc on windows C drive. The mouse was not connected. No other devices are only use a lancable from my router if i need internet. I tried fresh install but it didnt happen with no error messages. My firewall from norton which came with this laptops software is messed up and i have no controll to change it. A lot of things have changed in 2 days so i cannot change all options. My mouse from the laptops mousepad is moving across the screen and all sorts of stuff happen. I dont have much controll. Im sure it is shortcut virus, probably together with other malware and spyware. No clue how i got the shortcut virus on my mouse usb in the first place because i never used it on other pcs before and i never use other usbs. All i know is that I have to act quickly. That is why im asking advice here before turning on the laptop again. I dont have much time before this laptop will be potatoes as well and i need a very effective method before I do anything myself. After fixing this virus and laptop i probably need more help by finding out what happened and if other devices connected to my network are in danger. Please help me. Ask me any missing info as it is very confusing to explain all stuff happening. I could use any help. Thanks in advance!
  12. My Malwarebytes stopped working today, and shows the message Unable to connect the Service. I downloaded version 4. and got the same message. Is this a Windows 10 update problem? I'm now running 1909. 18363.535 (Updated yesterday)
  13. All: I have been asked by a member of the DisplayLink support team, a tech solutions provider for (among things) USB-dock based graphics display, hot desking and other peripheral support, to share information with Malwarebytes, its users and, specifically, the Malwarebytes support team, regarding issues/conflicts that I experienced between the latest Malwarebytes for Windows software and the latest DisplayLink for Windows drivers and software; as well as to share the solution/steps that I came up with and discovered to solve my issue. I note that I am currently (i) a Malwarebytes premium subscriber (running Malwarebytes for Windows 4.0.4.49), and (ii) a DisplayLink software user (specifically, "DisplayLink USB Graphics Software for Windows 9.3 M0 drivers") with a USB 3.0 "Plugable UD-3900 Dual Display Universal Docking Station". The specific request from DisplayLink appears in its forums (in a response to my own "How To"-type posting) here (and/or at the top of page 2): https://displaylink.org/forum/showthread.php?t=64896&goto=newpost; and, as evidenced by the posting itself, a member of DisplayLink's tech support team (named Alban) would like to work together with Malwarebytes' team on fixing the below-described issue. The material substance of both my issue and the posting that I left in the DisplayLink forums is cut and paste hereinbelow (here’s the original link, with my post at the bottom of “page 1”: https://displaylink.org/forum/showthread.php?t=64896) ADDITION TO THE ABOVE: (18) Reinstall Malwarebytes. As an added measure, and whether or not this is superfluous or necessary is totally up to you: leave the "enable self-protection module early start" option (in advanced security settings) unchecked, as enabling this setting specifically "...changes the order of services and drivers associated with your computer's startup" (see the MB for Windows User Guide here: https://support.malwarebytes.com/docs/DOC-3564), and you want (or, at least I want) the DisplayLink "dlcdcncm" ethernet adapter driver for the USB dock loaded early on in the PC's startup process so that the internet (using ethernet, not WiFi) works right away at the Windows login screen (and during your boot process).
  14. I came across the following post on Malwarebytes Premium with Windows Defender on the Microsoft forum: https://answers.microsoft.com/en-us/protect/forum/all/windows-defender-and-malwarebytes-for-windows-10/4dd0de10-eec1-4a67-b933-727cc5e931e5 Malwarebytes Premium has a real-time scan and on the Microsoft forum they discussed that any other real-time program Anti-Malware program will turn off Windows Defender,. My question is if this still true? If this is true, what is then the point in buying Malwarebytes Premium when Malwarebytes Free doesn't turn off Windows Defender?
  15. a few things that I do not know/not understand what they referring to , but I assume the one Called MBR is refer to Master boot record but I’ve never heard of a GPT before until that when I get this Windows 10 Device and not really sure what the GPT is . every time want to install a windows 10 a fresh then an error message is shows up which is all about windows cannot be installed on this drive . not sure the exact error message but almost like this one Windows cannot be installed to this disk the selected disk is of the GPT partition style but however I was forced to install the windows anyway because there no other way , how do I know if the hard disk of the device is came up with MBR or GPT support ? is there an easy method to solve this problem ? Note : I’ve never seen such problem on non windows 10 devices and I never deal with such problem before
  16. Hi, I open AdwCleaner, and quite often (sometimes, several times in a row) - before I can even click on "SCAN" - it disappears; have to continually reopen until I can get it to engage...
  17. For several days now when I run ADWCLEANER it detects pre-installed Updates/Windows 10 but no matter how many times I attempt to quarantine them the attempt fails. Attached you will find Screen Shots of images that appear when going through the ADWCLEANER scan and attempt to quarantine the detected item.
  18. After a Windows update at some point before September, I had the issue that if it updated, my Microphone would stop functioning. However, if I didn't update, Apps wouldn't function. I much preferred having a microphone, as I use it quite often to play games and such. The issue is; I can't revert the windows update that *caused* the problem, as Windows 10 for some reason decided "You can't reverse updates before September now" on a whim, and I can't prevent updates either, so it just forced me to accept I now have a microphone that works just fine, but Windows just refuses to register any incoming noise from it. I've got zero idea why it doesn't pick up anything, as it's been an issue with two different headsets now, and the microphones work just fine on their own. I know this for sure, as the headsets both have "Sidetone" that plays my voice back into the headset to prevent speaking loudly, and that absolutely works just fine on both headsets I've used. The only issue there really is, appears to me to be Windows being stubborn about it, with no real idea why it would be. I hope someone is able to help me out, because I've tried reinstalling Logitech G HUB, completely removing registry for Logitech Gaming Software from the previous headset, and trying to plug it out and back in in several different ways, all to no use.
  19. Hi, The attached image is the popup I get whenever I open a new tab on chrome. The IP and port change every time, but the domain stays the same. Occasionally it also pops up whenever I click something or just randomly. It has labeled chrome.exe as the file of interest. Running a threat scan reveals PUPs that are in C:\Users\....\AppData\Local\Google\Chrome\User Data\Default and other paths within chrome. When I quarantine them, it shuts off chrome. How do I get rid of this?
  20. Hi, I have msi GL62M 7RDx laptop. Suddenly, windows 10 boot up got slowed down nearly takes 10-15 min to get to the desktop view. After my laptop got started, I tried to open d: drive (internal) and it was even more slower. Then I have restated my pc, again booting time was longer and this time unable to access d: drive at and c: drive got slowed down too.Also, start menu was not working. Then I decided to reset pc with keep my files option but didn't see any improvement. So again did reset pc with remove files option, only windows installed drive.More or less same behaviour with only exception c drive got faster. One suspicious thing which I observed is in c drive a file called "nvcontainerrecoverynvdi...reg" (attached the image) got created and deleted every few seconds. Also, 2 more suspicious batch files in c:\windows\, nvcontainerrecovery.bat and nvtelemetry recovery.bat not sure whether this has any impact. Kindly help me to fix my laptop and also help me to recover my d: drive without losing data. Regards, Arv
  21. I need help badly! My laptop got infected some malware, so I ran MalwareBytes and it found about 200 things to remove. I told it to remove them, and then it said it had to reboot the computer. After rebooted cant boot into windows and reboot automatically. The screen now stop at Choose an option and cant boot into safe mode! I am running Windows 10 if that helps. Please someone tell me what went wrong and how to fix it.
  22. Since upgrading the console to 1.9.0.3671 most machines cannot be found. Even if I scan by IP range only 58 out of 450 machines show up. Domain sync does not sync. The console is useless for installing or updating clients to the latest version. I followed the directions on page 5 of the MCAG to configure the clients. I did this to 2 machines and they both disappeared. The endpoint are windows 10 1803 with at least .NET 4.6. How can I get the PCs to display in the console?
  23. Yesterday I updated to the new version of Windows (1903). For the first time, Windows Defender was deactivated and Malwarebytes appeared as antivirus. If I go to the recommended option of Malwarebytes (which I have had up until now with no problems so far) "Let Malwarebytes choose whether to register" and changed it to "Never register Malwarebytes", I can have Windows Defender activated again. if I change back to the recommended option, Windows Defender is deactivated again.
  24. so im in a slight problem :] had a harddrive which had windows 10 on it and couple months back installed windows 10 on a new ssd too (so now i only use windows on the ssd) recently got slapped with a virus and so i installed and ran malware bytes which quarantined a bunch of "virus" files which some (i believe) were in the system32 file and so after prompting me to restart the computer - i got the ":( ur pc doesnt work" even after simply troubleshooting and then trying to boot into safe mode just returns with the sad face error and "system_service_exception" i am on the computer right now because i managed to get in by booting up the old harddrive windows 10 any ideas on how to fix the ssd windows so i can be back to normal? this hard drive is extremely slow sorry for the long paragraph but i really dont know what to do...
  25. heres the logs, thanks for your help Addition.txt AdwCleaner[S00].txt FRST.txt malwarebyteslog.txt
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