kauunis Posted September 29, 2014 ID:884426 Share Posted September 29, 2014 Hi, I have the same problem... i got it las night...I tried to do a threat scan but it whould not scan and when i tried to cancel the scan it just stood and loaded and whould not cancel it... Love from a swedish guy who love this program! P.S. sorry for any bad spelling... Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 29, 2014 Root Admin ID:884438 Share Posted September 29, 2014 What is the exact error code you're getting? Please read the following and post back the 3 requested logs. Diagnostic Logs Thank you Link to post Share on other sites More sharing options...
kauunis Posted September 29, 2014 Author ID:884547 Share Posted September 29, 2014 Hi, I have the same problem... i got it las night...I tried to do a threat scan but it whould not scan and when i tried to cancel the scan it just stood and loaded and whould not cancel it... Love from a swedish guy who love this program! P.S. sorry for any bad spelling... Yeah i get an error 20025... but i did a "diagnostic logs" so you can maybe help me i hope you can help me with this Addition.txtFRST.txtCheckResults.txt Link to post Share on other sites More sharing options...
Firefox Posted September 29, 2014 ID:884580 Share Posted September 29, 2014 Hello and Welcome to Malwarebytes Your logs show that you are infected so you will need to seek help from the experts, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware. Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers Thank you Link to post Share on other sites More sharing options...
kauunis Posted October 1, 2014 Author ID:885340 Share Posted October 1, 2014 I have not got any help from someone, yet i send an email to them about this problem, but it said that it could take up to 3-4 work days... so i'll just wait until friday then i will post here agin! Link to post Share on other sites More sharing options...
Firefox Posted October 1, 2014 ID:885384 Share Posted October 1, 2014 Please continue to be patient, they are quite busy at the help desk... If you don't get a reply by Friday let us know. Link to post Share on other sites More sharing options...
Staff Ried Posted October 6, 2014 Staff ID:887005 Share Posted October 6, 2014 I've got his ticket, closing this thread. Link to post Share on other sites More sharing options...
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