MBAM not working

[StillBelieve]

Hello,

 

Malwarebytes (premium) has stopped working for me.  The error message I have received:  "A problem caused the program to stop working.  Windows will close the program and will notify you if a solution is available."

 

Any suggestions I can try to remedy this issue so as to enable Malwarebyte to start working again?

 

Many thanks.

J

[1PW]

Hello StillBelieve and

We are disappointed to read your system is having issues. Each computer is unique. Problems that seem "the same" most often are not.

The same is true for solutions. They most often need to be individualized.

It is less confusing for everyone if we adhere to the "one user per topic" sub-forum policy.

Please start a NEW, SEPARATE topic using this >><< button.
Staffers, experts and helpers will be able to more easily provide both you, and the OP/Topic Starter, with individualized assistance to get you both up and running.

Thank you always for your patience and understanding.

[AdvancedSetup]

Hello and

1. Please uninstall your current version of MBAM and reinstall the latest version. MBAM Clean Removal Process 2x
2. If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs
3. NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions
   

Thank You
 

[StillBelieve]

Thank you, Root Admin, for this information, however, I already completed your above recommendations or your steps prior to me writing my first post.  For good measure, I once again cycled through your steps with no success.

 

Any other suggestions?

 

Thanks again.

J

[Porthos]

If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs

 

Now is time to post the logs from step 2.

[AdvancedSetup]

Yes, please run the other scans and post back the requested logs.

 

Thank you