Internet is ok but then goes very slow

[xtal722]

Since around a week ago my internet has been playing up.

For the first few minutes of use it's fine, then it goes very very slow (practically unusable). I have to disconnect and connect again, or restart the computer. Then it goes slow again after a few minutes of use.

I contacted AOL who sent me a new router, but it hasn't made any difference.

Any ideas what I can do? I'm going to need the internet soon to do my school work.. slightly panicking as I can't work out what has caused this.

I'm using the latest version of firefox btw.

hijackthis.log

[Firefox]

POST DDS Logs

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• 
  When done, DDS will open two (2) logs:
  

1. DDS.txt
   
2. Attach.txt
   

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.
  

[xtal722]

Hi,

I've attached both of these logs.

Thank you.

dds.txt

attach.txt

[AdvancedSetup]

Please run the following steps and let us know if that improves performance or not.

STEP 0

You may have corrupted files on your disk. Please try running the following.

First close ALL Applications as this routine will automatically restart your computer.

Click on START - RUN and copy / paste the following entry into the box and click OK

CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30

STEP 1

Please download AdwCleaner by Xplode to your desktop.

• Close all open programs and internet browsers.
  
• Double click on AdwCleaner.exe to run the tool.
  
• If prompted by the User Account Control click Yes to allow it to run.
  
• Under Actions click on the Delete button.
  
• Click OK on all prompts.
  
• You will be prompted to restart your computer. A text file will open after the restart.
  
• Please post the entire contents of that logfile to your next reply.
  
• You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.

STEP 2

Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
  
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  
• The tool will open and start scanning your system.
  
• Please be patient as this can take a while to complete.
  
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  
• Post the contents of JRT.txt into your next reply message
  
• When completed make sure to re-enable your antivirus

STEP 3

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

• Flush DNS
  
• Report IE Proxy Settings
  
• Reset IE Proxy Settings
  
• Report FF Proxy Settings
  
• Reset FF Proxy Settings
  
• List content of Hosts
  
• List IP configuration
  
• List Winsock Entries
  
• List last 10 Event Viewer log
  
• List Installed Programs
  
• List Devices
  
• List Users, Partitions and Memory size.
  
• List Minidump Files
  

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.

[xtal722]

Hi,

I've attached the these logs.

Thank you

AdwCleanerS1.txt

JRT.txt

Result.txt

[AdvancedSetup]

The computer shows as still being on Service Pack 2

You should really install Service Pack 3 and the Windows updates. It won't make the computer any faster but it will help it to be more secure.

How is the computer running now?

[xtal722]

Hi,

The computer is fine but the internet is still very slow. I keep having to disconnect my modem and then reconnect again.

Could it be something to do with firefox? At my wits end with this now.

[AdvancedSetup]

You can try the following.

Shut down the computer and turn off all power to it. Do the same with your modem and router. Turn the power off for them completely.

Leave the modem and router off for 2 minutes. Then turn the power back on for the modem and router and let them run for 2 minutes.

Then turn the computer back on again but this time tap the F8 key and see if you can go into Safe Mode with Networking

Then from within Safe Mode see if the Internet works any better or not and let us know.

[xtal722]

Hi,

I'm still experiencing this problem. I got a new modem/router, and I tried booting in safe mode but in these settings I can't log onto the internet for some reason.

I'm completely dumbfounded. Are there any settings on the computer which might need altering?

[daledoc1]

Hi:

Please pardon my intrusion.

Is this the same computer for which you also have an open topic in the malware removal section >>HERE<<?

If so, it would be more efficient and less confusing for you and for the members/MBAM staff/helpers if you would continue in only 1 topic at a time.

To that end, the moderators may wish to merge your posts here and in the malware removal section, or they may amicably close one or the other topic.

Thanks for your patience and understanding,

daledoc1

[xtal722]

Yes it is, no problems with you merging those posts into this topic.

[xtal722]

Should i try restarting under last known good configuration? don't know what else to do..

[AdvancedSetup]

No, unless you've experienced something that stopped Windows from loading you won't be doing much by choosing Last Known Good as it basically is just a flag that lets the system to know if the last logon was working or not.

Try starting in Safe Mode with Networking and see if that changes anything as far as speed.

Try using another computer on your network and see if it's slow too or not

[xtal722]

Guys I need big help here, things seem to be getting worse.

Avast is showing me all kinds of malware now, and pages are taking an age to load (see attachments). Computer seems to be sticking more too.

How do I get safe mode with networking through the msconfig command? The F8 method doesn't work on this computer.

[CWB]

it seems that you are infected ... the best thing to do is start a new topic in the malware removal section (your old topic was closed out) .

start here : http://forums.malwarebytes.org/index.php?showtopic=119484

stick with the removal expert assigned to you until the "all clear" is given .

[xtal722]

Hi,

I'm typing this from another computer. Turns out my pc was infected with malware, yesterday it took hold and i couldn't even connect to the internet any more.

Having it completely reset so this topic can be closed now.

Thanks again