KDawg

Sounds like we have those machines properly secured and the real-time protection features are working as expected!

Gabreil, We may want to uninstall from add/remove programs, and instead attempt to use a package deployment using a package created from your Policies tab. Please let me know if there is any trouble with this. Many Thanks

You can test the Anti-Malware malicious file real time function (test-trojan, test_PUP) and Anti-Exploit (mbae-test) with the following zipped tools – https://malwarebytes.box.com/s/2ae222kt1ogv41emx1ehgnq8d9stgiue Password = mbam The real time web blocker can be tested by going to – http://iptest.malwarebytes.org/ - on the endpoint. These are not real virus's but are defined as threats and will show up if the scan hits them. Please let us know if your scanner is able to catch these Many Thanks

This will stay pending, it should have no impact on the machines and can be ignored if the endpoints are functioning normally

Dean, Here is out Administrator Guide for Malwarebytes Endpoint Protection (Cloud): https://support.malwarebytes.com/docs/DOC-1802 What you quoted Dyllon from was previously true for the legacy product this is out of the guide from our other product. This is no longer the case in Endpoint Protection RDS is supported, as well as Anti-Ransomware on sever endpoints. This is from the EP guide above, we do fully support server OS. From my understanding exclusions by group are in the pipeline as a target feature. UI we are targeting December release. I want to apologize for the trouble so far, I am not here to make excuses we need to do better! It is my job to advocate for you our customer. Please let me know if you we need to get management involved in this discussion. We are committed to restoring your confidence (its actually our motto), our support team will do everything in our power to address any and all concerns, issues, and requested features for your organization. We are proud to have your organization use Malwarebytes, and will continue to work to resolve anything that may come up. Many Thanks

Not sure about these tasks, likely related to the back-end work our developers are doing attempting to fix. If you would like to continue troubleshooting we have changed the polling intervals and made some changes to the back end, clients MAY show up with the services restarted. However, this issue is still being worked on so we may just want to wait for the official word on this being resolved.

This is we believe this may be an issue on our side with the Boomerang Error, this has been escalated to our development team and we should have an update on what is going on shortly.

I have included everyone on the thread and your organizational accounts on this escalation @wiggy @rm304 @IT_Guy

This is we believe this may be an issue on our side with the Boomerang Error, this has been escalated to our development team and we should have an update on what is going on shortly.

This is we believe this may be an issue on our side with the Boomerang Error, this has been escalated to our development team and we should have an update on what is going on shortly.

IT_Guy I can see you are experiencing some serious issues here, we are here to help and appreciate your patience while we work through this. In regards to the larger issues you seem to be experiencing can you check if the cloud agent and malwarebytes services are running on one of the machines that is not showing up as online. If the services are stopped, are you able to restart? Does the restart of the service then cause the endpoint to show up as online? Please use the following clean tool to uninstall all of the Malwarebytes products currently https://downloads.malwarebytes.com/file/mb_clean Run this once with the GUI as an administrator then allow the machine to restart Once the machine is back up please run this again, this time from an Admin CMD prompt window with a /cloud switch following the .exe file path Again allow the machine to restart At this point we should be cleared of old installs and ready to re-install with the package, please let me know if the problem persists

Likwyd sorry to hear you are experiencing this Can we please try the following and let me know if you are able to reinstall successfully? Please use the following clean tool to uninstall all of the Malwarebytes products currently https://downloads.malwarebytes.com/file/mb_clean Run this once with the GUI as an administrator then allow the machine to restart Once the machine is back up please run this again, this time from an Admin CMD prompt window with a /cloud switch following the .exe file path Again allow the machine to restart At this point we should be cleared of old installs and ready to re-install with the package, please let me know if the problem persists