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Everything posted by KDawg

  1. Nid15, Welcome to our business forums. Troubling that it us under these circumstances. We would like to investigate this further, and work to identify any possible miss. If you are able to please open a case, with email associated with your Malwarebytes Business account. You can open this here: https://support.malwarebytes.com/community/contactsupport/pages/business-support We are well aware of the Golbeimposter threat and would like to understand more on how this situation may have occurred. https://blog.malwarebytes.com/detections/ransom-globeimposter/ If you have any questions feel free to respond here, or PM me privately. We are here to help! Many Thanks
  2. For Endpoint Protection you would need to reach out to your Account Executive to get the seat count increased. We may reach out if you are significantly over-deployed. Let us know if there is any trouble getting in contact, we are here to help! Many Thanks
  3. Hello, and welcome to our Business Forums! Sorry to hear about this inconvenience, we submitted the website in question to our Web team for further review. After review, we no longer believe that website to be a threat, as such we have removed it from definitions. Those should propagate out within a few hours, and this should no longer get blocked on your side. Please let us know if there are any questions or if this block persists past a few hours. Many Thanks
  4. Thank you for reaching out to us about your ransomware issue. We understand how frustrating it is to deal with an infection. Malwarebytes does not offer any decryption tools or ransomware removal services. To clean your computers, you should restore from a backup or reinstall your operating system from scratch. Here are some third-party website resources to assist you. ID Ransomware may help you identify the type of ransomware that has infected your computer. https://id-ransomware.malwarehunterteam.com/ No More Ransom provides tools that may help you decrypt files that are infected by specific ransomware. https://www.nomoreransom.org/en/decryption-tools.html What version of Malwarebytes was the client using when this occurred? We usually are able to stop most Ransom activity with our Anti-Ransomware module as well as other layers that help prevent it ever getting to this point. Are the file on the server actually encrypted? Just based on the image of the note looks similar to CryptoLocker, any idea what date this occurred on the system?
  5. Hey eemizerp thanks for the Sample! We have reviewed and this should be already detected as you mention is even listed that we detect in VirusTotal. There are a few reasons that this could occur (out of date definitions, product not running/communicating), please ensure that the Endpoint Agent and Malwarebytes version 3.x are installed. As well an uninstall and reinstall can be a helpful troubleshooting step. If you are using our Endpoint Protection business suite my recommendation is to post in the forum above mentioned by Emphyrio Opening a case will get an agent assigned to help ensure this gets resolved: https://support.malwarebytes.com/community/contactsupport We are here to help! Many Thanks
  6. We are able to confirm that should now be resolved on the latest database. As well is should appear in the bottom Client Info tab when selecting that particular machine in the Clients list in you MB Console It should be past the date coded DB Mieke posted above (v2019.06.15.02) Please attempt a Reboot as well mentioned by Atribune Let us know if issues persist after the reboot we would request the following logs we should be able to confirm that you are on the latest: https://support.malwarebytes.com/docs/DOC-1072
  7. Hi REGIT, That may be a notification as we inject our shield into Internet Explorer. I'm not certain with Outlook 2019 but many other windows programs will employ pieces of Internet Explorer that may run in the background. Do we also have any kind of outlook plugin in IE as well? It may be normal functionality if we are not experiencing any blocks or other symptoms of issues? Many Thanks,
  8. Hi Toatzu, Sorry to hear that you are experiencing these issues in your environment. Do you have any other security software in addition to Malwarebytes on these machines experiencing the issues? We may need exclusions if so. As well I would recommend temporarily disabling the Anti-Exploit module on the affected machines so we can narrow down if this module may be causing the issue. I am not aware of any larger ongoing issue with those programs on windows 10. Many Thanks
  9. Hi Tevede Sorry to hear this was affecting you, thank you for providing us with that sample. Our research team has reviewed and taken action to resolve. We should no longer see the block moving forward. Let us know if you continue to see anything moving forward? Many Thanks
  10. Hey Bshort! Welcome to Malwarebytes business forums We do have some recommendations and requirements on servers as and endpoints as well as deployment from the console in general. https://support.malwarebytes.com/docs/DOC-1723 Check out pages 4,5 and 6 Let us know if you have any questions or trouble with deployment with these in place?
  11. I think the detection may be related to this explanation: http://forums.malwarebytes.org/index.php?s=&showtopic=26336&view=findpost&p=144165
  12. Hi alicias currently there is not any way to remove task currently from the cloud console. I recommend we try an uninstall Clean-up and then once again attempt a reinstall. https://support.malwarebytes.com/docs/DOC-2333 Just let us know if the issue continues to persist after we run the clean as well? We are here to help. Many Thanks
  13. Welcome to our Malwarebytes forums John! I found your ticket grabbed it and was able to respond now. These were PUP's potentially unwanted program detections and I sent some instructions on how we can stop those repeat detections. Let us know if you still don't see our response or have any questions regarding these instructions, we are here to help. Many Thanks
  14. Welcome jjarodss to our Business forums! Sorry to hear this was affecting you today, I appreciate those logs they were helpful to our troubleshooting. I submitted this to our Web Protection team for review. We were able to check on this website and found the block no longer warranted. The block has been removed at this time, we should see this propagate over the next few hours and should no longer see these detections once propagated. We can always add exclusions in the meantime if any blocked site needs to be accessed immediately. Let us know if you have any questions or see this being blocked after receiving the update. Many Thanks, Kevin Latimore
  15. Hey Tyler welcome to our forums! For the cloud product, we can take the following steps to get resolved for you. First, let's go ahead and add this as an exclusion so we no longer get this detection for your endpoints: https://support.malwarebytes.com/docs/DOC-1964 I recommend we copy the full file path from the Detection and paste it as an exclusion by file path described above. Once we have the file excluded reboot the endpoint, then we can go to the "Quarantine" page from the menu on the left, find the detection in question Check the box next to the detection and in the top right click "Restore" From there the application should work without issue. Once complete if you are able to access the machine remotely or can have the user zip the Taxcube.exe file, we can get this to stop further detections on our side. Just attach or drag to a post here and we can get this detection corrected. Many Thanks!
  16. Hi Rammer, We would want to ensure that the exclusions below are in not only the Firewall portion of Symantec but also the Anti-Virus scanner exclusions. https://support.malwarebytes.com/docs/DOC-1652 As well there is a new setting in the console under Settings > Policy to allow additional time for the program to startup I recommend setting that to 5 minutes. Let us know if your issues still persist or you have any questions? Many Thanks
  17. Hi Djentle Exile is absolutely correct that wild card would include everything you list
  18. Welcome to our business forums TCCS! Sorry to hear about this situation always tough once the files have already been encrypted. Malwarebytes does not currently offer any decryption tools or services. Backups and disaster recovery are one of the strongest defences against ransomware we offer 72-hour rollback with our Endpoint Protection and Response. As well as our Behavioral Monitoring real-time protection that can stop encryption behaviour of course. But I can point you to these third-party tools that may help identify a decryptor if available: https://id-ransomware.malwarehunterteam.com/ https://www.nomoreransom.org/crypto-sheriff.php https://www.nomoreransom.org/en/decryption-tools.html Usually, the files are not able to be recovered but I wanted to provide what we can. Best of luck with this and let us know if you have any questions.
  19. Hello and welcome to our Business Forums! That setting in the policy is the Real-Time Protection functionality for your mac It will be searching for threats in real time, and not just waiting for scans. There may be some slight overhead to run these active protection features but should not impact performance greatly. With this enabled threats would be remediated in real time as soon as they occur instead of waiting for the next scan. Let us know if you have any trouble or questions?
  20. Hello! Exile gave some great advice above and is all accurate. Please let us know if you are able to temporarily uninstall the Trend Micro and let us know if issues persist with that removed? As well if you can please confirm that the specific policy the endpoint in question is on has the "Start malicious website blocking when protection module starts" This is policy specific so please ensure the specific policy has that option and let us know if these issues persist. Many Thanks
  21. Hello Jaws and Welcome to our Business forums. I wanted to clarify the expected behaviour and just let us know if this is not how yours is working. The Active Directory Sync when setup should automatically move the machines to the AD OU they are currently in your active directory. No machines are able to be moved into AD groups manually as they should mirror exactly your AD structure. Once moved in AD we should see them appear in the appropriate group in the management console. Let us know if you have moved machines in active directory (make sure both the IP and names match) and do not see the change reflected in your console there could be an issue, please just let us know. Many Thanks
  22. We can provide some additional help if you let us know what kind of block this is, Malware, or Exploit? Here is the guide mentioned above: https://support.malwarebytes.com/docs/DOC-1802 A screen capture of the particular detection would be helpful if you can post that.
  23. Mark welcome to our Business Forums, sorry to hear you have not yet heard back. The case has now been assigned to a technician who has reached out to troubleshoot and help get this resolved
  24. CSV reporting is having some known issue at this time. It should work if you create a new User account the newly or recreated account should get the reports. We are working on getting this resolved on our back end moving forward.
  25. It appears the ticket got put in our consumer side. I got this transferred over to our sales team to follow up and reach back out shortly!
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